Just got my K5(T) possible problem - maybe?? HELP!!

wastelander · 06-12-2012, 03:06 PM

Hi all

I just got my Kindle 5 Touch Wifi and have plugged it in to be charged. There is something I've noticed on it however, and i'll try to explain as best I can.

The bottom part of the screen, the ridge seems to be a little raised and makes the device look like all corners are not tightly placed into each other. It is a very small gap but I can see some white debris have already settled there. Overall, the device has gone through setup and is now charging, but this little thing is making me a little confused, it's seems to be a minor factory error - have you guys ever seen this before?

The bottom part of the ridge is slightly raised, just slightly but noticeably, is this common? I honestly expected a solid build quality.

jswinden · 06-12-2012, 03:14 PM

A photo would help us to see what you are trying to describe. It sounds like a poorly put together unit, but difficult to know without a good photo. I would call CS and see if they will replace it.

The older K3 models were glued together around the screen and occasionally one would partially come apart. I guess the same thing might be true of the K5 model too.

wastelander · 06-12-2012, 03:42 PM

Quote:

Originally Posted by jswinden

A photo would help us to see what you are trying to describe. It sounds like a poorly put together unit, but difficult to know without a good photo. I would call CS and see if they will replace it.

The older K3 models were glued together around the screen and occasionally one would partially come apart. I guess the same thing might be true of the K5 model too.

Hi, it is pretty much how you described it, there's a very partial coming apart of the screen at the bottom. I can't get a good photo (bad lighting)

Are there any disadvantages to this other that the aesthetic one?

geekmaster · 06-12-2012, 04:05 PM

The raised edge around the screen makes room for the infrared touchscreen around the inner edge of the bezel. Because the IR filter is so dark, it makes light colored debris more visible. I have some white particles trapped between my screen and IR sensor too, and it is much more visible than trapped junk is on other kindle models. It does not wipe out either, and trying to pick it out would probably push it in farther. Just part of the "kindle touch user experience"...

wastelander · 06-12-2012, 04:13 PM

Quote:

Originally Posted by geekmaster

The raised edge around the screen makes room for the infrared touchscreen around the inner edge of the bezel. Because the IR filter is so dark, it makes light colored debris more visible. I have some white particles trapped between my screen and IR sensor too, and it is much more visible than trapped junk is on other kindle models. It does not wipe out either, and trying to pick it out would probably push it in farther. Just part of the "kindle touch user experience"...

Hi, with me theres a tiny gap between the IR black rim and the kindle itself, not the screen . . . is this what your saying you have, too?

hellraiser06 · 06-12-2012, 04:35 PM

I have a kindle touch that i have been using for 7 months now. I understand what you are saying and I dont have any such issues in my kindle... The edges are fixed properly with the backplate. No difference whatsoever. You are within your rights to ask for a replacement...

Before that you can try pressing the 2 ends together lightly to see if they come together...

wastelander · 06-12-2012, 04:40 PM

Quote:

Originally Posted by hellraiser06

I have a kindle touch that i have been using for 7 months now. I understand what you are saying and I dont have any such issues in my kindle... The edges are fixed properly with the backplate. No difference whatsoever. You are within your rights to ask for a replacement...

Before that you can try pressing the 2 ends together lightly to see if they come together...

Hi, thanks for your reply . . . I'm considering whether returning it would be suitable as they may brush it off as a minor fault - im confused now lol

vxf · 06-12-2012, 04:53 PM

Quote:

Originally Posted by wastelander

Hi, thanks for your reply . . . I'm considering whether returning it would be suitable as they may brush it off as a minor fault - im confused now lol

If you are not happy, return it. It is not what they consider a minor fault, but what makes it a good purchase for you.

wastelander · 06-12-2012, 05:03 PM

Quote:

Originally Posted by vxf

If you are not happy, return it. It is not what they consider a minor fault, but what makes it a good purchase for you.

Will do tomorrow - thank you all

06-12-2012, 03:06 PM	#1
wastelander Member Posts: 20 Karma: 10 Join Date: Nov 2011 Device: none	Just got my K5(T) possible problem - maybe?? HELP!! Hi all I just got my Kindle 5 Touch Wifi and have plugged it in to be charged. There is something I've noticed on it however, and i'll try to explain as best I can. The bottom part of the screen, the ridge seems to be a little raised and makes the device look like all corners are not tightly placed into each other. It is a very small gap but I can see some white debris have already settled there. Overall, the device has gone through setup and is now charging, but this little thing is making me a little confused, it's seems to be a minor factory error - have you guys ever seen this before? The bottom part of the ridge is slightly raised, just slightly but noticeably, is this common? I honestly expected a solid build quality.

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06-12-2012, 03:14 PM	#2
jswinden Nameless Being	A photo would help us to see what you are trying to describe. It sounds like a poorly put together unit, but difficult to know without a good photo. I would call CS and see if they will replace it. The older K3 models were glued together around the screen and occasionally one would partially come apart. I guess the same thing might be true of the K5 model too.

06-12-2012, 04:05 PM	#4
geekmaster Carpe diem, c'est la vie. Posts: 6,433 Karma: 10773668 Join Date: Nov 2011 Location: Multiverse 6627A Device: K1 to PW3	The raised edge around the screen makes room for the infrared touchscreen around the inner edge of the bezel. Because the IR filter is so dark, it makes light colored debris more visible. I have some white particles trapped between my screen and IR sensor too, and it is much more visible than trapped junk is on other kindle models. It does not wipe out either, and trying to pick it out would probably push it in farther. Just part of the "kindle touch user experience"...

06-12-2012, 04:35 PM	#6
hellraiser06 Yaabbaa dabba doo Posts: 76 Karma: 5348 Join Date: Sep 2010 Location: India Device: Kindle Touch wifi, Kindle 3 Wifi, Asus Transformer TF101	I have a kindle touch that i have been using for 7 months now. I understand what you are saying and I dont have any such issues in my kindle... The edges are fixed properly with the backplate. No difference whatsoever. You are within your rights to ask for a replacement... Before that you can try pressing the 2 ends together lightly to see if they come together...

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