Aura HD For U.S. Buyers... - Page 18

SouLThinking · 05-08-2013, 07:04 PM

I finally got it today. I've set it up and it's charging. Very nice screen. Hope everyone gets theirs soon. I waited a total of 20 days ! Ordered 4/18 ..received today 5/8. Whew!

93terp · 05-08-2013, 07:24 PM

And the neverending saga continues....

Finally heard back from Tier 2 support - they indicated that I had "erroneously ordered 2 readers"! Then they provided return shipping instructions, but didn't provide a waybill # or shipping label with paid postage. At this point, my head pretty much exploded. I called back when I know Tier 2 support would be open and specifically requested to speak to the individual whose name was on the response email (Jessye C). I was connected to Jessye and after explaining the situation (I didn't "erroneously" order anything - Kobo lost my 2 orders, told me I would not be charged for them, and then conveniently found them, charged me for them, and shipped them to me), and "assuring & guarenteeing" her that I wasn't paying a single penny - Canadian or U.S. - to ship the 2 units back to them, she agreed to send me a waybill # once I send them more info (name, address, phone #, email address - weird - don't they have that info on file for me already? Funny that they had it when they shipped me my Auras!). I personally think it's a stall tactic on their part. They had absolutely no intention paying for my return shipping until I pressed the issue.

Just FYI - Jessye C. told me that their Tier 2 support are located in Toronto. I have her direct # and extension and am very tempted to post it here for all those frustrated with their ordering experience, but I'm not sure if that would violate an MR forum posting rule

Dr. Drib · 05-08-2013, 09:23 PM

Horror stories, one and all.

I honestly don't know, at this point, whether to buy an Aura or read Franz Kafka.

Don

PeterT · 05-08-2013, 09:54 PM

Quote:

Originally Posted by Dr. Drib

Horror stories, one and all.

I honestly don't know, at this point, whether to buy an Aura or read Franz Kafka.

Don

Best of both worlds... Kafka on the Aura!

dragon57 · 05-09-2013, 12:54 AM

Just wanted to say it is possible to have a good order experience. I ordered my Aura last Monday and it arrived today.

AnemicOak · 05-09-2013, 11:21 AM

Quote:

Originally Posted by dragon57

Just wanted to say it is possible to have a good order experience. I ordered my Aura last Monday and it arrived today.

Mine was a good experience as well. I've had my problems with Kobo in the past, but this wasn't one of them.

beckybug3 · 05-09-2013, 12:22 PM

I waited until I saw they were in stock, but I had no issues and received my aura in 5 days. Very happy with the experience.

bossfan2000 · 05-09-2013, 12:39 PM

I thought I should update the thread to note that I finally got mine. Ordered on the 19th, so it took quite awhile, but it finally made it here yesterday. It is charging, but I like what I see so far.

The funny thing (kinda) about the shipping process is that the Canada Post site had only 1 update for my Aura..the day it was picked up on May 3. After that, no further updates, and the tracking number never worked on the USPS site either. So I thought it was still sitting in Canada somewhere. Good times.

And I had it sent to my work, so it wasn't sitting at the house all day. I had put "IT Dept: Jeff C" in the address field, and that showed fine in the shipping email Kobo sent me. But naturally they left that off the package, so when the Aura got here, the shipping dept had no idea who the package was for and had to open it and search for the invoice to find out who to deliver it to.

guitarizt · 05-09-2013, 05:55 PM

Glad you got it. You have the longest waiting time in my list. That was almost 3 weeks you had to wait.

The tracking number issue sounds like a problem between Canada Post and USPS when they handed off to each other.

stoney77 · 05-09-2013, 09:25 PM

After a day of no updates, my shipping info has finally updated only on the usps.com site and it says my package was processed through the sort facility in Chicago on May 8 at 8:31 pm. The Canada Post tracking site has not updated at all since yesterday.

Has anyone else had their package pass through Chicago. If so, how long did it take after that for it to arrive? Thanks

filmo · 05-10-2013, 01:51 AM

Canada Post tracking ends at the border. Try using your tracking number at USPS web site and let us know if it works for you.
https://www.usps.com/

david_e · 05-10-2013, 03:05 AM

Quote:

Originally Posted by stoney77

After a day of no updates, my shipping info has finally updated only on the usps.com site and it says my package was processed through the sort facility in Chicago on May 8 at 8:31 pm. The Canada Post tracking site has not updated at all since yesterday.

Has anyone else had their package pass through Chicago. If so, how long did it take after that for it to arrive? Thanks

I believe they all arrive in Chicago after leaving Canada. Mine shipped on a Thursday and it arrived on a Monday.

guitarizt · 05-10-2013, 03:40 PM

Here's my Aura's journey.

FJames · 05-10-2013, 03:44 PM

Quote:

Originally Posted by guitarizt

The tracking number issue sounds like a problem between Canada Post and USPS when they handed off to each other.

Actually Canada Post tracking often fails to work properly. If it ever updates at all, it may be days after the item has already arrived. Sometimes it never updates.

guitarizt · 05-10-2013, 03:49 PM

Well at least Canadians are friendly.

05-08-2013, 07:24 PM	#257
93terp Fear The Turtle! Posts: 866 Karma: 4035032 Join Date: Sep 2009 Location: Margaritaville Device: KV, Kobo Forma, Kobo A1LE, KO3, K3	Kobo's U.S. Ordering System & Customer Service Is Completely Incompetent - Part 3 And the neverending saga continues.... Finally heard back from Tier 2 support - they indicated that I had "erroneously ordered 2 readers"! Then they provided return shipping instructions, but didn't provide a waybill # or shipping label with paid postage. At this point, my head pretty much exploded. I called back when I know Tier 2 support would be open and specifically requested to speak to the individual whose name was on the response email (Jessye C). I was connected to Jessye and after explaining the situation (I didn't "erroneously" order anything - Kobo lost my 2 orders, told me I would not be charged for them, and then conveniently found them, charged me for them, and shipped them to me), and "assuring & guarenteeing" her that I wasn't paying a single penny - Canadian or U.S. - to ship the 2 units back to them, she agreed to send me a waybill # once I send them more info (name, address, phone #, email address - weird - don't they have that info on file for me already? Funny that they had it when they shipped me my Auras!). I personally think it's a stall tactic on their part. They had absolutely no intention paying for my return shipping until I pressed the issue. Just FYI - Jessye C. told me that their Tier 2 support are located in Toronto. I have her direct # and extension and am very tempted to post it here for all those frustrated with their ordering experience, but I'm not sure if that would violate an MR forum posting rule

05-09-2013, 12:54 AM	#260
dragon57 Junior Member Posts: 1 Karma: 10 Join Date: May 2013 Device: Kobo Aura HD	No issues here Just wanted to say it is possible to have a good order experience. I ordered my Aura last Monday and it arrived today.

05-10-2013, 03:40 PM	#268
guitarizt Connoisseur Posts: 92 Karma: 999 Join Date: Apr 2013 Location: Reno Device: Sony PRS-T1; PW1; H2O	Here's my Aura's journey. Attached Thumbnails

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05-08-2013, 07:04 PM	#256
SouLThinking Enthusiast Posts: 34 Karma: 5460 Join Date: Jul 2011 Device: Nook Color	I finally got it today. I've set it up and it's charging. Very nice screen. Hope everyone gets theirs soon. I waited a total of 20 days ! Ordered 4/18 ..received today 5/8. Whew!

05-08-2013, 09:23 PM	#258
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	Horror stories, one and all. I honestly don't know, at this point, whether to buy an Aura or read Franz Kafka. Don

05-09-2013, 12:22 PM	#262
beckybug3 Enthusiast Posts: 30 Karma: 17120 Join Date: Sep 2012 Location: Georgia, USA Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi	I waited until I saw they were in stock, but I had no issues and received my aura in 5 days. Very happy with the experience.

05-09-2013, 12:39 PM	#263
bossfan2000 Connoisseur Posts: 58 Karma: 504579 Join Date: Oct 2009 Location: Nashville, TN Device: Kobo Aura HD, Kobo Mini, iPhone 6+, Kindle Voyage	I thought I should update the thread to note that I finally got mine. Ordered on the 19th, so it took quite awhile, but it finally made it here yesterday. It is charging, but I like what I see so far. The funny thing (kinda) about the shipping process is that the Canada Post site had only 1 update for my Aura..the day it was picked up on May 3. After that, no further updates, and the tracking number never worked on the USPS site either. So I thought it was still sitting in Canada somewhere. Good times. And I had it sent to my work, so it wasn't sitting at the house all day. I had put "IT Dept: Jeff C" in the address field, and that showed fine in the shipping email Kobo sent me. But naturally they left that off the package, so when the Aura got here, the shipping dept had no idea who the package was for and had to open it and search for the invoice to find out who to deliver it to.

05-09-2013, 05:55 PM	#264
guitarizt Connoisseur Posts: 92 Karma: 999 Join Date: Apr 2013 Location: Reno Device: Sony PRS-T1; PW1; H2O	Glad you got it. You have the longest waiting time in my list. That was almost 3 weeks you had to wait. The tracking number issue sounds like a problem between Canada Post and USPS when they handed off to each other.

05-09-2013, 09:25 PM	#265
stoney77 Enthusiast Posts: 43 Karma: 30918 Join Date: Dec 2009 Location: Washington, DC area Device: Kobo Elipsa 2e, Kobo Forma, Kobo Aura HD, iPad Pro, Kindle Oasis	After a day of no updates, my shipping info has finally updated only on the usps.com site and it says my package was processed through the sort facility in Chicago on May 8 at 8:31 pm. The Canada Post tracking site has not updated at all since yesterday. Has anyone else had their package pass through Chicago. If so, how long did it take after that for it to arrive? Thanks

05-10-2013, 01:51 AM	#266
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Canada Post tracking ends at the border. Try using your tracking number at USPS web site and let us know if it works for you. https://www.usps.com/

05-10-2013, 03:49 PM	#270
guitarizt Connoisseur Posts: 92 Karma: 999 Join Date: Apr 2013 Location: Reno Device: Sony PRS-T1; PW1; H2O	Well at least Canadians are friendly.

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