12-05-2013, 03:19 PM | #16 |
Wizard
Posts: 1,814
Karma: 4985051
Join Date: Sep 2010
Location: Maryland
Device: ...lots! ;) mostly reading on a Kindle Voyage
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12-05-2013, 03:23 PM | #17 |
Non-Techy
Posts: 4,454
Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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12-05-2013, 03:59 PM | #18 | |
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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Quote:
If you just contact them you get India or the Philippines. |
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12-05-2013, 11:15 PM | #19 |
Non-Techy
Posts: 4,454
Karma: 15499273
Join Date: Feb 2011
Location: WV---USA
Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders
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All I ever do is get their number off the web site & call. Guess I been lucky with Amazon! A few weeks ago I wasn't so lucky with HP was on the phone 20 mins trying & never succeeding to get thru to the stupid guy! He kept saying the part I needed was connected to the Motherboard & would cost $300! I could Not convince him it wasn't it was a Wire I was holding in my hand & I even read the part number to him! cripe!
Last edited by Barbara1955; 12-05-2013 at 11:21 PM. |
12-05-2013, 11:46 PM | #20 |
Ex-Helpdesk Junkie
Posts: 19,422
Karma: 85397180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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The first thing I do is ask to speak to a Kindle specialist.
Occasionally, it doesn't work so I blow their mind away with science. Within a minute I have scared them with my knowledge enough that I get someone who knows what they are talking about. But usually they're pretty good about getting me a specialist after I reassure them that I DID try restarting already. |
12-06-2013, 02:20 AM | #21 | |
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
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12-06-2013, 02:53 AM | #22 |
Ex-Helpdesk Junkie
Posts: 19,422
Karma: 85397180
Join Date: Nov 2012
Location: The Beaten Path, USA, Roundworld, This Side of Infinity
Device: Kindle Touch fw5.3.7 (Wifi only)
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