"Permission Denied" when Creating a Backup in Moon+ Reader

Suige · 11-28-2015, 12:26 PM

I have searched and search, but I can't find anything in their original FAQ. They do not have a forum area, nothing in amazon questions, nothing in google searches, and sadly, nothing here.

I need to do a factory reset, but I want to backup my book's progress and highlights, and everything else. But when I click on Moon+ Reader/Options/Backup, I get "External sdcard1 2015-11-28.mrpro: open failed: EACCESS "Permission Denied". I can't write to the internal sd card, and I can't backup to the web. The temp file can't be written.

I have write access to my internal and external sdcard with ES. I can't give permission to Moon+ Reader with SuperSU. And I have also tried giving write access to my external sdcard with Linux and apps, but it already has the access as ES can write to it no problem. I am completely out of ideas here.

Where is the Android/data for Moon+ Reader? Or how do I write to my sd card with Moon+ Reader.

Android 5.1
Moon+ Reader Pro

Update: package name is com.flyersoft.moonreaderp, but I can't find the folder's location in either the internal or external sdcard.

Cinisajoy · 11-28-2015, 01:04 PM

Where did you get the book?
How did you load it on your device?

Suige · 11-28-2015, 01:28 PM

I am trying to backup the whole app as in settings, highlights, bookmarks, and so on. Excuse the confusion, it's not a single book. I tried uninstalling the app and reinstalling it. But I lost all of my settings. I made a backup beforehand. So I am good there, but I still can't transfer it over after the factory reset.

11-28-2015, 12:26 PM	#1
Suige Junior Member Posts: 2 Karma: 10 Join Date: Nov 2015 Device: Android/Moon+ Reader	"Permission Denied" when Creating a Backup in Moon+ Reader I have searched and search, but I can't find anything in their original FAQ. They do not have a forum area, nothing in amazon questions, nothing in google searches, and sadly, nothing here. I need to do a factory reset, but I want to backup my book's progress and highlights, and everything else. But when I click on Moon+ Reader/Options/Backup, I get "External sdcard1 2015-11-28.mrpro: open failed: EACCESS "Permission Denied". I can't write to the internal sd card, and I can't backup to the web. The temp file can't be written. I have write access to my internal and external sdcard with ES. I can't give permission to Moon+ Reader with SuperSU. And I have also tried giving write access to my external sdcard with Linux and apps, but it already has the access as ES can write to it no problem. I am completely out of ideas here. Where is the Android/data for Moon+ Reader? Or how do I write to my sd card with Moon+ Reader. Android 5.1 Moon+ Reader Pro Update: package name is com.flyersoft.moonreaderp, but I can't find the folder's location in either the internal or external sdcard. Last edited by Suige; 11-28-2015 at 12:55 PM.

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11-28-2015, 01:04 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Where did you get the book? How did you load it on your device?

11-28-2015, 01:28 PM	#3
Suige Junior Member Posts: 2 Karma: 10 Join Date: Nov 2015 Device: Android/Moon+ Reader	I am trying to backup the whole app as in settings, highlights, bookmarks, and so on. Excuse the confusion, it's not a single book. I tried uninstalling the app and reinstalling it. But I lost all of my settings. I made a backup beforehand. So I am good there, but I still can't transfer it over after the factory reset.

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