05-08-2013, 07:04 PM | #256 |
Enthusiast
Posts: 34
Karma: 5460
Join Date: Jul 2011
Device: Nook Color
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I finally got it today. I've set it up and it's charging. Very nice screen. Hope everyone gets theirs soon. I waited a total of 20 days ! Ordered 4/18 ..received today 5/8. Whew!
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05-08-2013, 07:24 PM | #257 |
Fear The Turtle!
Posts: 866
Karma: 4035032
Join Date: Sep 2009
Location: Margaritaville
Device: KV, Kobo Forma, Kobo A1LE, KO3, K3
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Kobo's U.S. Ordering System & Customer Service Is Completely Incompetent - Part 3
And the neverending saga continues....
Finally heard back from Tier 2 support - they indicated that I had "erroneously ordered 2 readers"! Then they provided return shipping instructions, but didn't provide a waybill # or shipping label with paid postage. At this point, my head pretty much exploded. I called back when I know Tier 2 support would be open and specifically requested to speak to the individual whose name was on the response email (Jessye C). I was connected to Jessye and after explaining the situation (I didn't "erroneously" order anything - Kobo lost my 2 orders, told me I would not be charged for them, and then conveniently found them, charged me for them, and shipped them to me), and "assuring & guarenteeing" her that I wasn't paying a single penny - Canadian or U.S. - to ship the 2 units back to them, she agreed to send me a waybill # once I send them more info (name, address, phone #, email address - weird - don't they have that info on file for me already? Funny that they had it when they shipped me my Auras!). I personally think it's a stall tactic on their part. They had absolutely no intention paying for my return shipping until I pressed the issue. Just FYI - Jessye C. told me that their Tier 2 support are located in Toronto. I have her direct # and extension and am very tempted to post it here for all those frustrated with their ordering experience, but I'm not sure if that would violate an MR forum posting rule |
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05-08-2013, 09:23 PM | #258 |
Grand Sorcerer
Posts: 44,748
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Join Date: Jan 2007
Location: Peru
Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One
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Horror stories, one and all.
I honestly don't know, at this point, whether to buy an Aura or read Franz Kafka. Don |
05-08-2013, 09:54 PM | #259 |
Grand Sorcerer
Posts: 12,177
Karma: 73448616
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
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05-09-2013, 12:54 AM | #260 |
Junior Member
Posts: 1
Karma: 10
Join Date: May 2013
Device: Kobo Aura HD
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No issues here
Just wanted to say it is possible to have a good order experience. I ordered my Aura last Monday and it arrived today.
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05-09-2013, 11:21 AM | #261 |
Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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05-09-2013, 12:22 PM | #262 |
Enthusiast
Posts: 30
Karma: 17120
Join Date: Sep 2012
Location: Georgia, USA
Device: Kobo Touch, a dead Kobo Aura HD, and a dead Kobo Wifi
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I waited until I saw they were in stock, but I had no issues and received my aura in 5 days. Very happy with the experience.
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05-09-2013, 12:39 PM | #263 |
Connoisseur
Posts: 58
Karma: 504579
Join Date: Oct 2009
Location: Nashville, TN
Device: Kobo Aura HD, Kobo Mini, iPhone 6+, Kindle Voyage
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I thought I should update the thread to note that I finally got mine. Ordered on the 19th, so it took quite awhile, but it finally made it here yesterday. It is charging, but I like what I see so far.
The funny thing (kinda) about the shipping process is that the Canada Post site had only 1 update for my Aura..the day it was picked up on May 3. After that, no further updates, and the tracking number never worked on the USPS site either. So I thought it was still sitting in Canada somewhere. Good times. And I had it sent to my work, so it wasn't sitting at the house all day. I had put "IT Dept: Jeff C" in the address field, and that showed fine in the shipping email Kobo sent me. But naturally they left that off the package, so when the Aura got here, the shipping dept had no idea who the package was for and had to open it and search for the invoice to find out who to deliver it to. |
05-09-2013, 05:55 PM | #264 |
Connoisseur
Posts: 92
Karma: 999
Join Date: Apr 2013
Location: Reno
Device: Sony PRS-T1; PW1; H2O
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Glad you got it. You have the longest waiting time in my list. That was almost 3 weeks you had to wait.
The tracking number issue sounds like a problem between Canada Post and USPS when they handed off to each other. |
05-09-2013, 09:25 PM | #265 |
Enthusiast
Posts: 43
Karma: 30918
Join Date: Dec 2009
Location: Washington, DC area
Device: Kobo Elipsa 2e, Kobo Forma, Kobo Aura HD, iPad Pro, Kindle Oasis
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After a day of no updates, my shipping info has finally updated only on the usps.com site and it says my package was processed through the sort facility in Chicago on May 8 at 8:31 pm. The Canada Post tracking site has not updated at all since yesterday.
Has anyone else had their package pass through Chicago. If so, how long did it take after that for it to arrive? Thanks |
05-10-2013, 01:51 AM | #266 |
Wizard
Posts: 1,326
Karma: 1077205
Join Date: Jun 2011
Device: Kobo Touch, Sony T1, Kobo Mini
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Canada Post tracking ends at the border. Try using your tracking number at USPS web site and let us know if it works for you.
https://www.usps.com/ |
05-10-2013, 03:05 AM | #267 | |
Seriously?
Posts: 529
Karma: 3347562
Join Date: Nov 2010
Device: Kobo Aura HD, Kobo Mini, iWhatever
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Quote:
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05-10-2013, 03:40 PM | #268 |
Connoisseur
Posts: 92
Karma: 999
Join Date: Apr 2013
Location: Reno
Device: Sony PRS-T1; PW1; H2O
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Here's my Aura's journey.
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05-10-2013, 03:44 PM | #269 |
Addict
Posts: 320
Karma: 320941
Join Date: Jun 2011
Location: Canada
Device: Kobo Touch & Aura
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Actually Canada Post tracking often fails to work properly. If it ever updates at all, it may be days after the item has already arrived. Sometimes it never updates.
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05-10-2013, 03:49 PM | #270 |
Connoisseur
Posts: 92
Karma: 999
Join Date: Apr 2013
Location: Reno
Device: Sony PRS-T1; PW1; H2O
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Well at least Canadians are friendly.
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