11-01-2011, 06:35 PM | #1 |
Junior Member
Posts: 1
Karma: 10
Join Date: Nov 2011
Device: Kobo Vox
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Can't get to setup
I got my Kobo Vox today, went to start the setup but all it does is plays the welcome video, even when I press the Get Started Button! Do I have a defective unit or am I missing something obvious? Really geting sick of that music!
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11-01-2011, 07:42 PM | #2 |
Trying for calm & polite
Posts: 4,012
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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Is your Vox plugged in?
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11-03-2011, 11:46 AM | #3 |
Groupie
Posts: 170
Karma: 1154013
Join Date: May 2010
Location: Toronto
Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD
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I am having the same problem, any ideas? and yes it is plugged in.
S |
11-03-2011, 12:06 PM | #4 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
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Try this - power down the device. Put it on a table and power it back up. We have very occasionally seen touch mapping get messed up when the device orientation changes during a certain part of the boot up. So you may be 'missing' the button in the eyes of teh device. The issue is supposed to be fixed in by the updates that download during the setup, though.
Let me know if this helps. James |
11-03-2011, 01:44 PM | #5 |
Groupie
Posts: 170
Karma: 1154013
Join Date: May 2010
Location: Toronto
Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD
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That worked James, thanks.
S |
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