Display Problem

chris18 · 06-27-2009, 02:07 AM

Hi,

I have had my Cybook for a few months now and everything was great, until today, when I switched it on the screen went all crazy. I haven't dropped it or banged it or anything. I tried resetting and taking out the battery but the screen did not change, not even with the battery taken out. The green light seems to respond when I press the on/off button but the display remains the same.

Any ideas why it happened and how I can fix it?

Thanks.

netseeker · 06-27-2009, 02:19 AM

That looks like a cracked screen and there is nothing else you can do but contact Bookeen. Usually such a damage is caused by too much pressure on the screen or by dropping the device...

chris18 · 06-27-2009, 02:23 AM

Thanks for the reply. I am quite sure I haven't dropped it or put excessive pressure on it as it had just been sitting on my bedside table since I last used it. But thanks anyway and I will contact bookeen and see what they say.

HarryT · 06-27-2009, 04:06 AM

Unquestionably a broken screen substrate, I'm afraid. Generally caused by bending or twisting the device rather than by impacts. It will cost €120 to replace the screen - it's not covered by warranty.

chris18 · 06-27-2009, 09:10 AM

Ouch! I live in Hong Kong so I knew repair is going to be trouble, so I have been very careful with the Cybook. Can't think of how I broke it as I keep it in the protective cover all the time

EowynCarter · 06-28-2009, 12:17 PM

Yeah, i never knew how mine was broken either. Then trace on the case are proof of what happened.
Have a closer look and the case, you should see something.

You neeed to contact bookeen, (support - @ - bookeen.com) , then send the reader to them (They'll send you the address and all)

AlexBell · 06-29-2009, 04:07 AM

Quote:

Originally Posted by EowynCarter

Yeah, i never knew how mine was broken either. Then trace on the case are proof of what happened.
Have a closer look and the case, you should see something.

You neeed to contact bookeen, (support - @ - bookeen.com) , then send the reader to them (They'll send you the address and all)

And an RMA number - but they will likely ask you for proof of purchase and the serial number before they send you the RMA number and address.

I had to remind them after a few days, and sent off mine (from Australia) nearly two weeks ago.

Regards, Alex

EowynCarter · 06-29-2009, 04:31 AM

Quote:

but they will likely ask you for proof of purchase and the serial number before they send you the RMA number and address.

I don't remember them asking for a proof of purchace. Probaly asked only when covered by warrenty. Serial number was on the RMA form if i remember right.
And yes, you need the RMA number

As it's what will tell bokeen whose reader it is.

Godzil · 06-30-2009, 10:26 AM

The screen substrate can broke really long time after a drop... Glass is really a strange material...

chris18 · 07-03-2009, 01:55 AM

I contacted bookeen, sent the cybook back to them in Paris, and it costs €100 to replace the screen and €32 for postage

I just have to be really careful from now on and pray that it doesn't break again.

I am curious, are the other ebook readers with the same screen prone to breaking as easily? I browsed through the Kindle forums and they seem to have less posts with display problems.

Godzil · 07-03-2009, 02:28 AM

the screen fragility is not a cybook exclusive functionality. it will broke on all devices...

HarryT · 07-03-2009, 02:47 AM

Quote:

Originally Posted by chris18

I am curious, are the other ebook readers with the same screen prone to breaking as easily? I browsed through the Kindle forums and they seem to have less posts with display problems.

Yes, they all use the same screen, and are all susseptible to breakage.

ralfm1 · 07-08-2009, 11:59 AM

I have been reading the posts on the screen damage. Attached find a screen shot of my Cybook. I don’t know what the problem is, but I can not shut it off at all. It will not do anything. None off the buttons seem to be functioning. I have tried the reset with no results, I have taken out the battery and put it back in, also with negative results. Tried reflashing the memory, nothing doing. It has not been dropped, has always been in the case and there is absolutely no visible sign of damage. I mean, I pick it up, read and then put it down again. How can it be damaged? If these things are that fragile, perhaps it's time to get back to the drawing board. Is it really the screen or could it be the processor, etc? Any ideas to get this thing working again?

Godzil · 07-08-2009, 12:21 PM

This is a broken screen and since it is broken, it will not display anything anymore

HarryT · 07-08-2009, 01:22 PM

Quote:

Originally Posted by ralfm1

I have been reading the posts on the screen damage. Attached find a screen shot of my Cybook. I don’t know what the problem is, but I can not shut it off at all. It will not do anything. None off the buttons seem to be functioning. I have tried the reset with no results, I have taken out the battery and put it back in, also with negative results. Tried reflashing the memory, nothing doing. It has not been dropped, has always been in the case and there is absolutely no visible sign of damage. I mean, I pick it up, read and then put it down again. How can it be damaged? If these things are that fragile, perhaps it's time to get back to the drawing board. Is it really the screen or could it be the processor, etc? Any ideas to get this thing working again?

Unquestionably a broken screen substrate, I'm afraid. There's a very thin layer of glass under the outer plastic screen. If a bending or twisting force is applied to the Gen3 this will fracture, even though there's no outward sign of damage. All eInk devices are susseptible to this.

I'm afraid it's not covered by the warranty. It will cost you about €100 to have it repaired.

06-27-2009, 02:07 AM	#1
chris18 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Device: Cybook Gen3	Display Problem Hi, I have had my Cybook for a few months now and everything was great, until today, when I switched it on the screen went all crazy. I haven't dropped it or banged it or anything. I tried resetting and taking out the battery but the screen did not change, not even with the battery taken out. The green light seems to respond when I press the on/off button but the display remains the same. Any ideas why it happened and how I can fix it? Thanks. Attached Thumbnails

07-03-2009, 02:28 AM	#11
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	the screen fragility is not a cybook exclusive functionality. it will broke on all devices... Last edited by Godzil; 07-08-2009 at 12:22 PM. Reason: typo

07-08-2009, 11:59 AM	#13
ralfm1 Junior Member Posts: 9 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen 3	Screen I have been reading the posts on the screen damage. Attached find a screen shot of my Cybook. I don’t know what the problem is, but I can not shut it off at all. It will not do anything. None off the buttons seem to be functioning. I have tried the reset with no results, I have taken out the battery and put it back in, also with negative results. Tried reflashing the memory, nothing doing. It has not been dropped, has always been in the case and there is absolutely no visible sign of damage. I mean, I pick it up, read and then put it down again. How can it be damaged? If these things are that fragile, perhaps it's time to get back to the drawing board. Is it really the screen or could it be the processor, etc? Any ideas to get this thing working again? Attached Thumbnails

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06-27-2009, 02:19 AM	#2
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	That looks like a cracked screen and there is nothing else you can do but contact Bookeen. Usually such a damage is caused by too much pressure on the screen or by dropping the device...

06-27-2009, 02:23 AM	#3
chris18 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Device: Cybook Gen3	Thanks for the reply. I am quite sure I haven't dropped it or put excessive pressure on it as it had just been sitting on my bedside table since I last used it. But thanks anyway and I will contact bookeen and see what they say.

06-27-2009, 04:06 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Unquestionably a broken screen substrate, I'm afraid. Generally caused by bending or twisting the device rather than by impacts. It will cost €120 to replace the screen - it's not covered by warranty.

06-27-2009, 09:10 AM	#5
chris18 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Device: Cybook Gen3	Ouch! I live in Hong Kong so I knew repair is going to be trouble, so I have been very careful with the Cybook. Can't think of how I broke it as I keep it in the protective cover all the time

06-28-2009, 12:17 PM	#6
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeah, i never knew how mine was broken either. Then trace on the case are proof of what happened. Have a closer look and the case, you should see something. You neeed to contact bookeen, (support - @ - bookeen.com) , then send the reader to them (They'll send you the address and all)

06-30-2009, 10:26 AM	#9
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	The screen substrate can broke really long time after a drop... Glass is really a strange material...

07-03-2009, 01:55 AM	#10
chris18 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2009 Device: Cybook Gen3	I contacted bookeen, sent the cybook back to them in Paris, and it costs €100 to replace the screen and €32 for postage I just have to be really careful from now on and pray that it doesn't break again. I am curious, are the other ebook readers with the same screen prone to breaking as easily? I browsed through the Kindle forums and they seem to have less posts with display problems.

07-08-2009, 12:21 PM	#14
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	This is a broken screen and since it is broken, it will not display anything anymore

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