Becoming a little concerned.

church mouse · 09-06-2010, 04:02 AM

I'm still awaiting an indication from Amazon that my Aug14th ordered K3 is anywhere near despatch. However, that is not the cause of my growing concern.

What is starting to worry me is the surprising number of postings relating to either K3s with rattles, and/or K3s which keep freezing or crashing.

I may have been astonishingly lucky to date, but I have never once had my old Sony 505 or my current Sony 300 crash or freeze on me. Honestly, not once. (It was my own clumsiness which killed my 505).

I know that many of you who have received a K3 have either upgraded from previous Kindles or have used other makes of e-reader before. So, in truth, is the new K3 flakey?

I won't cancel my order, since Amazon have a wonderful returns policy if needed. However, should I now be rolling back on my initial excitement and getting prepared to be a tad disappointed?

babyd · 09-06-2010, 04:23 AM

I previously used Sony readers and the 505 was really flaky, I have frequent reboots with mine and it wipes collection and bookmarks when it happens, rare but it does happen. This annoys me far more than my Kindle, plus Sony just don't seem to care about updates for their readers.

As for the Kindle 3, mine has frozen and rebooted a few times......however, has it made me wish I hadn't gotten it?
NO WAY, I LOVE THIS THING !!!!!
I really don't care about the odd freeze, it can be reset and I don't lose anything when it happens (as I back everything up with syncs)
I know Amazon are currently testing an update so it will be fixed soon, if there are still issues then it can be replaced, as Amazon have the best after sales care.
The Kindle is so much fun to use, don't be put off, you will love it

desertblues · 09-06-2010, 04:34 AM

Church mouse: please don't worry. I got mine last week and I love it. Everything worked right away, save the connection with the computer. I emailed Amazon--got a speedy reply, could even get them to phone me if I wanted- and the problem was soon solved. (had to reset it by holding the on/off switch for 15 seconds).
Also the cover is very sturdy, well made and even has a sort of groove in front for the elastic band. Very nifty, I think.

Josieb1 · 09-06-2010, 04:37 AM

Mine has occasionaly frozen but that's because I am trying to do a few things at the same time, I need to stop that. Just remember an ereader is a computer. A basic one but still a computer so as long as you remember that you shouldn't have any issues, but if you do Kindle Support are open 24/7 and it's worth making a note of their number. They are based in Ireland and quite good.

andavane · 09-06-2010, 04:38 AM

The lesson I've learnt (am learning) with K3 is to take things easy and step-by-step.
If one tries to do too much too soon it may crash ~ hardly surprising as it's essentially a reader, so it wouldn't be fair to expect it to be all-singing-all-dancing.

Reading's what it excels in, and reading is the thing

TheKindleWorm · 09-06-2010, 04:49 AM

Of course it is worrying reading all the posts about freezing etc and I won't lie and say it hasn't happened to my K3 - very disappointing after my K2 only froze once in a year that my new model has frozen and done restarts several times in less than a week of owning.

But the great thing about Amazon is they will fix this and promptly. Already people are testing the new firmware out which should stop all the problems. So it should just be a matter of days. Hopefully by the time you get your new Kindle, a new fix will be ready so you won't encounter any disappointment.

Apart from that it is a beautiful device and an absolute joy to read on

warp · 09-06-2010, 05:22 AM

I love my kindle 3, nothing to tell about rattling or something like that. yes, it has rebooted twice, once while highlighting text and once while using the web browser. but that's minor, it's a great product at all

abookreader · 09-06-2010, 07:45 AM

My K3 started going through a random rebooting cycle last week. I deleted the book I was reading and re-downloaded it and it hasn't done it since. Keeping my fingers crossed that it was just a wonky file and that will be the end of it.

From what I understand there is already a firmware update being beta tested to address the lock-ups and reboots. I'll admit that I'm a little disappointed in Amazon for sending out a product that needs a firmware update in the first month - way too nook-ish for me. But overall I can assure you I have no regrets at all on my K3 purchase. I love the screen and the WiFi and my case with the light and the screen and my battery indicator never seems to deplete and the redesign of the controller ... and did I mention the screen? I love that screen.

No rattles for me. If I ran across that I'd be on the phone to Amazon the first day requesting a replacement. Nothing in there should be rattling.

Madmanden · 09-06-2010, 08:05 AM

I haven't used my Kindle enough to give a final verdict, but I'll say that hardware-wise mine seems fine. No rattle problems, no screen problems etc. I haven't had any software trouble yet, but I've only been using it for a day so...

But if it's "just" software problems, then that's ok with me since it can be fixed with firmware upgrades.

Mrgauth · 09-06-2010, 08:22 AM

While I will be returning mine this week because I decided I want an Ipod Touch 4th Gen instead, I have had none of the problems mentioned on the one I got this week.

If I had one gripe it would be the next page button placement. For the way I like to hold a reader the button is nowhere near where I need it. So, I have to move my other hand off my lap reach up and tap the next page button on every turn. Annoying to say the least. But other than that the K3 is a nice reader for sure and I don't think you will have any issues hardware wise. If so, Amazon will make good.

Don't worry about it. You'll be satisfied in the end.

alism · 09-06-2010, 08:54 AM

I have one of the ones that rattle and I wouldn't worry about it. I got my Kindle about 10 days ago and have been using it constantly. I have put about 250 books on it, have been using the web browser, the speech to text and listening to music as well as reading. In that time it rebooted twice in the first few days and I did a reboot when the speech to text would keep stopping after reading one or two pages. For the last 4 days of constant use I have had no trouble.

I also have a prs-505. While I really liked it, my sony rebooted all the time and took up to 5 minutes to reboot unlike the kindle which takes hardly anytime at all. Since I got the Kindle I haven't picked up my Sony once.

DiapDealer · 09-06-2010, 08:54 AM

I'm not in the market for a new ereader right now, but if I were, I'd be very hesitant to order the K3 at this particular time. Amazon's CS is excellent and all, but I for one, would wait until there was verification that the issue had been resolved. Given their track record, I'm sure it will be quickly remedied, but until then... the risk (however slim) of getting a unit that was "freezing", or spontaneously rebooting, or experiencing slow page turns would be more than enough of a deterrent for me.

I'm not bashing the K3 (or anyone here), but I really don't understand the people who are saying; "Sure, mine has frozen and rebooted a few times, but I still love it!" Just the threat of it freezing on me would have me bookmarking every other page so I didn't lose my place in the book I was reading. Who needs that kind of stress while relaxing with a good book?

Sure, Amazon is working on the problem... but that just confirms the fact that there IS a problem. I say if you haven't ordered one yet--wait until it's fixed.

cvkemp · 09-06-2010, 09:22 AM

I have a K3 wifi on order. I am also a little concerned but I have to believe that Amazon will make good. Most of the issues I have read seems to indicate that the firmware needs to be fixed. Which I full believe they will. But the issues with the quality is what really concerns me. But I can understand it seeing that I came for mfg. and I know what the issues are with starting to build a new product. It can take a few batches to work out the bugs in the process.
Amazon has to much as stack to not get it right.

sirmaru · 09-06-2010, 09:25 AM

My Sony PRS 900 occasionally used to freeze on a book and it could not be opened. To solve it, I had to open another book, then the frozen book and start again. It lost all bookmarks when that happened.

However, my Kindle WiFi LG 3 just received 10 days ago went into a series of spontaneous resets after having it in motion for a time. Its being replaced by Amazon. It appears only the WiFi has this problem.

For those just ordering it the following seems to be the lot affected:

First 7 digits of serial number: B008A0A
Software version: Kindle 3.0 (515460094)

cvkemp · 09-06-2010, 09:33 AM

I sure hope the problems aren't only with the Wifi that is what I have ordered. If needed I will just download my books to my pc then transfer them to the kindle. That is the way I have always done it. I had an EZReader basic that I loved, but when my sister-in-law was sick I let her have it and I used my netbook that is when I started getting kindle books. I have just made up my mind that I wanted the kindle seeing it is so much smaller and easier to care around. Not to say that it would be much easier on the old eyes.

09-06-2010, 04:02 AM	#1
church mouse Evangelist Posts: 482 Karma: 5277078 Join Date: Oct 2009 Location: UK Device: Kindle Voyage, Kobo Clara HD, Kobo H2O, Boox Poke 2	Becoming a little concerned. I'm still awaiting an indication from Amazon that my Aug14th ordered K3 is anywhere near despatch. However, that is not the cause of my growing concern. What is starting to worry me is the surprising number of postings relating to either K3s with rattles, and/or K3s which keep freezing or crashing. I may have been astonishingly lucky to date, but I have never once had my old Sony 505 or my current Sony 300 crash or freeze on me. Honestly, not once. (It was my own clumsiness which killed my 505). I know that many of you who have received a K3 have either upgraded from previous Kindles or have used other makes of e-reader before. So, in truth, is the new K3 flakey? I won't cancel my order, since Amazon have a wonderful returns policy if needed. However, should I now be rolling back on my initial excitement and getting prepared to be a tad disappointed?

09-06-2010, 04:23 AM	#2
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	I previously used Sony readers and the 505 was really flaky, I have frequent reboots with mine and it wipes collection and bookmarks when it happens, rare but it does happen. This annoys me far more than my Kindle, plus Sony just don't seem to care about updates for their readers. As for the Kindle 3, mine has frozen and rebooted a few times......however, has it made me wish I hadn't gotten it? NO WAY, I LOVE THIS THING !!!!! I really don't care about the odd freeze, it can be reset and I don't lose anything when it happens (as I back everything up with syncs) I know Amazon are currently testing an update so it will be fixed soon, if there are still issues then it can be replaced, as Amazon have the best after sales care. The Kindle is so much fun to use, don't be put off, you will love it Last edited by babyd; 09-06-2010 at 04:26 AM.

09-06-2010, 09:25 AM	#14
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Sony PRS 900 had its own problems My Sony PRS 900 occasionally used to freeze on a book and it could not be opened. To solve it, I had to open another book, then the frozen book and start again. It lost all bookmarks when that happened. However, my Kindle WiFi LG 3 just received 10 days ago went into a series of spontaneous resets after having it in motion for a time. Its being replaced by Amazon. It appears only the WiFi has this problem. For those just ordering it the following seems to be the lot affected: First 7 digits of serial number: B008A0A Software version: Kindle 3.0 (515460094) Last edited by sirmaru; 09-06-2010 at 09:58 AM.

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09-06-2010, 04:34 AM	#3
desertblues Home for the moment Posts: 5,127 Karma: 27718936 Join Date: Jan 2009 Location: travelling Device: various	Church mouse: please don't worry. I got mine last week and I love it. Everything worked right away, save the connection with the computer. I emailed Amazon--got a speedy reply, could even get them to phone me if I wanted- and the problem was soon solved. (had to reset it by holding the on/off switch for 15 seconds). Also the cover is very sturdy, well made and even has a sort of groove in front for the elastic band. Very nifty, I think.

09-06-2010, 04:37 AM	#4
Josieb1 Grand Sorcerer Posts: 5,009 Karma: 18018738 Join Date: Nov 2009 Location: UK Device: Kobo Forma, Libra2, Clara 2e, Kindle PW SE & Kindle 2022	Mine has occasionaly frozen but that's because I am trying to do a few things at the same time, I need to stop that. Just remember an ereader is a computer. A basic one but still a computer so as long as you remember that you shouldn't have any issues, but if you do Kindle Support are open 24/7 and it's worth making a note of their number. They are based in Ireland and quite good.

09-06-2010, 04:38 AM	#5
andavane Zealot Posts: 120 Karma: 20 Join Date: Sep 2008 Location: UK Device: Kindle Keyboard, + Wifi, Kindle Paperwhite, Kobo Mini, Sony PRS-T2	The lesson I've learnt (am learning) with K3 is to take things easy and step-by-step. If one tries to do too much too soon it may crash ~ hardly surprising as it's essentially a reader, so it wouldn't be fair to expect it to be all-singing-all-dancing. Reading's what it excels in, and reading is the thing

09-06-2010, 04:49 AM	#6
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	Of course it is worrying reading all the posts about freezing etc and I won't lie and say it hasn't happened to my K3 - very disappointing after my K2 only froze once in a year that my new model has frozen and done restarts several times in less than a week of owning. But the great thing about Amazon is they will fix this and promptly. Already people are testing the new firmware out which should stop all the problems. So it should just be a matter of days. Hopefully by the time you get your new Kindle, a new fix will be ready so you won't encounter any disappointment. Apart from that it is a beautiful device and an absolute joy to read on

09-06-2010, 05:22 AM	#7
warp Connoisseur Posts: 64 Karma: 16 Join Date: Aug 2010 Location: Berlin, Germany Device: Kindle 3 WiFi	I love my kindle 3, nothing to tell about rattling or something like that. yes, it has rebooted twice, once while highlighting text and once while using the web browser. but that's minor, it's a great product at all

09-06-2010, 07:45 AM	#8
abookreader Wizard Posts: 1,516 Karma: 2567610 Join Date: Oct 2009 Device: Kindles - Keyboard, Fire, 2-US, iPhone, iPAD	My K3 started going through a random rebooting cycle last week. I deleted the book I was reading and re-downloaded it and it hasn't done it since. Keeping my fingers crossed that it was just a wonky file and that will be the end of it. From what I understand there is already a firmware update being beta tested to address the lock-ups and reboots. I'll admit that I'm a little disappointed in Amazon for sending out a product that needs a firmware update in the first month - way too nook-ish for me. But overall I can assure you I have no regrets at all on my K3 purchase. I love the screen and the WiFi and my case with the light and the screen and my battery indicator never seems to deplete and the redesign of the controller ... and did I mention the screen? I love that screen. No rattles for me. If I ran across that I'd be on the phone to Amazon the first day requesting a replacement. Nothing in there should be rattling.

09-06-2010, 08:05 AM	#9
Madmanden Enthusiast Posts: 36 Karma: 308 Join Date: Aug 2009 Location: Denmark Device: Kindle 3	I haven't used my Kindle enough to give a final verdict, but I'll say that hardware-wise mine seems fine. No rattle problems, no screen problems etc. I haven't had any software trouble yet, but I've only been using it for a day so... But if it's "just" software problems, then that's ok with me since it can be fixed with firmware upgrades.

09-06-2010, 08:22 AM	#10
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	While I will be returning mine this week because I decided I want an Ipod Touch 4th Gen instead, I have had none of the problems mentioned on the one I got this week. If I had one gripe it would be the next page button placement. For the way I like to hold a reader the button is nowhere near where I need it. So, I have to move my other hand off my lap reach up and tap the next page button on every turn. Annoying to say the least. But other than that the K3 is a nice reader for sure and I don't think you will have any issues hardware wise. If so, Amazon will make good. Don't worry about it. You'll be satisfied in the end.

09-06-2010, 08:54 AM	#11
alism Connoisseur Posts: 57 Karma: 1055730 Join Date: Oct 2009 Device: Aura HD, Kindle 3, KPW,	I have one of the ones that rattle and I wouldn't worry about it. I got my Kindle about 10 days ago and have been using it constantly. I have put about 250 books on it, have been using the web browser, the speech to text and listening to music as well as reading. In that time it rebooted twice in the first few days and I did a reboot when the speech to text would keep stopping after reading one or two pages. For the last 4 days of constant use I have had no trouble. I also have a prs-505. While I really liked it, my sony rebooted all the time and took up to 5 minutes to reboot unlike the kindle which takes hardly anytime at all. Since I got the Kindle I haven't picked up my Sony once.

09-06-2010, 08:54 AM	#12
DiapDealer Grand Sorcerer Posts: 27,549 Karma: 193191846 Join Date: Jan 2010 Device: Nexus 7, Kindle Fire HD	I'm not in the market for a new ereader right now, but if I were, I'd be very hesitant to order the K3 at this particular time. Amazon's CS is excellent and all, but I for one, would wait until there was verification that the issue had been resolved. Given their track record, I'm sure it will be quickly remedied, but until then... the risk (however slim) of getting a unit that was "freezing", or spontaneously rebooting, or experiencing slow page turns would be more than enough of a deterrent for me. I'm not bashing the K3 (or anyone here), but I really don't understand the people who are saying; "Sure, mine has frozen and rebooted a few times, but I still love it!" Just the threat of it freezing on me would have me bookmarking every other page so I didn't lose my place in the book I was reading. Who needs that kind of stress while relaxing with a good book? Sure, Amazon is working on the problem... but that just confirms the fact that there IS a problem. I say if you haven't ordered one yet--wait until it's fixed.

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09-06-2010, 09:22 AM	#13
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	I have a K3 wifi on order. I am also a little concerned but I have to believe that Amazon will make good. Most of the issues I have read seems to indicate that the firmware needs to be fixed. Which I full believe they will. But the issues with the quality is what really concerns me. But I can understand it seeing that I came for mfg. and I know what the issues are with starting to build a new product. It can take a few batches to work out the bugs in the process. Amazon has to much as stack to not get it right.

09-06-2010, 09:33 AM	#15
cvkemp Loving life Posts: 1,412 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 5,iPhone 13, IPad, MacBook Air	I sure hope the problems aren't only with the Wifi that is what I have ordered. If needed I will just download my books to my pc then transfer them to the kindle. That is the way I have always done it. I had an EZReader basic that I loved, but when my sister-in-law was sick I let her have it and I used my netbook that is when I started getting kindle books. I have just made up my mind that I wanted the kindle seeing it is so much smaller and easier to care around. Not to say that it would be much easier on the old eyes.