Kobo Japan website is HORRIBLE

Canuck_in_Japan · 04-13-2013, 08:23 AM

I'm a little ticked at Kobo right now. When Rakuten bought Kobo I suddenly lost access to the normal Kobo books website and was forced to use the Japanese version just because I live in Japan. That was bad enough but at least the website worked. Now I sign in to Kobo for the first time in a while and this is what I see:
[image needs resizing - MODERATOR]

Notice anything strange? How about the fact that there's no search bar!? How in the hell am I supposed to find a book to buy if there is no search bar to look for it? And as long as I remember, there used to be a "My Account" and "My Library" at the top of the webpage and now there's nothing! How am I supposed to update my details? How am I supposed to access the books I've bought without a "My Library" link? WTF are these people thinking? Do they not want me to buy any books from them? Even if I use a VPN it still takes be to the #&$^#@ Japanese website!
I'm fuming.

zztush · 04-13-2013, 09:02 AM

Hi, Canuck.

Kobo Japan web site has search box and we can log in with our account.

http://kobo.rakuten.co.jp/

Canuck_in_Japan · 04-14-2013, 04:11 AM

I got a reply back from their customer services. The website http://rakuten.kobobooks.com/ seems to display the top one third of their page. That's a relief!

04-13-2013, 08:23 AM	#1
Canuck_in_Japan Wizard Posts: 1,475 Karma: 14328611 Join Date: May 2009 Location: Tokyo, Japan Device: Aura, Aura H2O, Kindle PW3	Kobo Japan website is HORRIBLE I'm a little ticked at Kobo right now. When Rakuten bought Kobo I suddenly lost access to the normal Kobo books website and was forced to use the Japanese version just because I live in Japan. That was bad enough but at least the website worked. Now I sign in to Kobo for the first time in a while and this is what I see: [image needs resizing - MODERATOR] Notice anything strange? How about the fact that there's no search bar!? How in the hell am I supposed to find a book to buy if there is no search bar to look for it? And as long as I remember, there used to be a "My Account" and "My Library" at the top of the webpage and now there's nothing! How am I supposed to update my details? How am I supposed to access the books I've bought without a "My Library" link? WTF are these people thinking? Do they not want me to buy any books from them? Even if I use a VPN it still takes be to the #&$^#@ Japanese website! I'm fuming. Last edited by Dr. Drib; 04-15-2013 at 07:51 AM.

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04-13-2013, 09:02 AM	#2
zztush Connoisseur Posts: 69 Karma: 5542 Join Date: Dec 2012 Location: Osaka, Japan Device: Kobo Touch, iPad, iPod and NintendoDS	Hi, Canuck. Kobo Japan web site has search box and we can log in with our account. http://kobo.rakuten.co.jp/

04-14-2013, 04:11 AM	#3
Canuck_in_Japan Wizard Posts: 1,475 Karma: 14328611 Join Date: May 2009 Location: Tokyo, Japan Device: Aura, Aura H2O, Kindle PW3	I got a reply back from their customer services. The website http://rakuten.kobobooks.com/ seems to display the top one third of their page. That's a relief!

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