All books disappeared on my K Fire

osnova · 03-22-2012, 04:23 PM

Yesterday I had a bunch of apps ask to be updated (one of them was "Kindle"). I updated them all. Then all books (purchased or uploaded via USB) disappeared from my Kindle Fire. They are not found in Carousel and the Books and Documents tabs. Also, when I try to go to Music, it leads me back to Home screen. So, I can't play any music as well. I restarted my Kindle several times to no effect. I still see that Kindle is registered to me.

Has anyone experienced anything like it? I'll contact Amazon and see what they say.

beej231 · 03-22-2012, 05:37 PM

Quote:

Originally Posted by osnova

Yesterday I had a bunch of apps ask to be updated (one of them was "Kindle"). I updated them all. Then all books (purchased or uploaded via USB) disappeared from my Kindle Fire. They are not found in Carousel and the Books and Documents tabs. Also, when I try to go to Music, it leads me back to Home screen. So, I can't play any music as well. I restarted my Kindle several times to no effect. I still see that Kindle is registered to me.

Has anyone experienced anything like it? I'll contact Amazon and see what they say.

It happened to me
Found the answer: go to settings>more>applications>all>Amazon Kindle>Storage>click on clear data. It will warn you that it's clearing a everything. Go back to bookshelves. Device will resync and everything reappears.

I hoe that helps.

beej231 · 03-22-2012, 05:38 PM

Quote:

Originally Posted by beej231

It happened to me
Found the answer: go to settings>more>applications>all>Amazon Kindle>Storage>click on clear data. It will warn you that it's clearing a everything. Go back to bookshelves. Device will resync and everything reappears.

I hoe that helps.

Or I HOPE that helps. Either way. <g>

ApK · 03-22-2012, 05:49 PM

Was it the AMAZON app store offering to update the Kindle app, or was it a third part app store, like GetJar? If you overwrote the Fire's Kindle app with a standard Android Kindle app from a third party, you'll have problems.

sirmaru · 03-22-2012, 05:50 PM

That may only restore the eBooks purchased from Amazon.

Another approach may be to do a reset - hold start button for more than 30 seconds. Then charge overnight. Then do a reset again. Sometimes several resets are required.

I've found, when some items stick or do not function properly, just a simple Shut Down does the trick. Just a 3 second hold on the Start button triggers the Shut Down.

My Amazon Kindle Software is version 4.1.2.12. See if you have the same version. That is the system app used to read kindle eBooks. If not, contact customer support to have them reinstall it for you. If you were testing new routines to search in your eBible line, you may have damaged it.

beej231 · 03-22-2012, 08:12 PM

[QUOTE=sirmaru;2014255]That may only restore the eBooks purchased from Amazon.

You are quite correct. I wasn't thinking about other types of e-books. WHen I got buy first Kindle I just went Amazon all the way. Sorry if my attempt to help wasn't very helpful.

osnova · 03-22-2012, 08:40 PM

I fixed it (at least partially)! Here is what I did. I went to Settings > Applications > All Applications > Amazon Kindle and chose "Uninstall all updates." This corrected the book issues.

Here is what I think happened (ApK was right): I have Google Play installed. Somehow it decided to update the Fire Kindle app with Kindle for Android. When the notification appeared it was not clear where the update was coming from Amazon or Google. I updated and it screwed my Fire Kindle app.

Now I need to figure out how to get my Music app back. Is it possible to reflash to the original firmware?

sirmaru · 03-22-2012, 10:21 PM

Quote:

Originally Posted by osnova

I fixed it (at least partially)! Here is what I did. I went to Settings > Applications > All Applications > Amazon Kindle and chose "Uninstall all updates." This corrected the book issues.

Here is what I think happened (ApK was right): I have Google Play installed. Somehow it decided to update the Fire Kindle app with Kindle for Android. When the notification appeared it was not clear where the update was coming from Amazon or Google. I updated and it screwed my Fire Kindle app.

Now I need to figure out how to get my Music app back. Is it possible to reflash to the original firmware?

I went where you went and did not see an option to "uninstall all updates." My version of Amazon Kindle is 4.1.2.12. The app management screen only shows "Force Stop," "Clear Data," "Clear Cache," and "Launch by Default." You may still have the android app installed there.

If you go to Settings \ Device, at the very bottom you will see, "Reset to Factory Defaults." That may get rid of improper apps and start you over fresh. After you do that leave the Fire in Sleep Mode at full charge for at least 12 hours to get back the update to the firmware.

ApK · 03-22-2012, 10:55 PM

I presume osnova was referring to Google Play's settings, not the Fire's setting.

osnova · 03-23-2012, 02:35 AM

Quote:

Originally Posted by sirmaru

The app management screen only shows "Force Stop," "Clear Data," "Clear Cache," and "Launch by Default." You may still have the android app installed there

To the right of "Force Stop" (which was grayed out) I had "Uninstall updates." It was in regular Fire settings (not Google Play).

sirmaru · 03-23-2012, 09:27 AM

Quote:

Originally Posted by osnova

I had to the right of "Force Stop" (which was grayed out) "Uninstall updates." It was in regular Fire settings (not Google Play).

On mine the "Force Stop" is not greyed out. Another box next to it is greyed out and I cannot make it out. That one could be the "Uninstall updates."

osnova · 03-23-2012, 03:17 PM

I had to do a factory reset to get the Music tab to work. Now I am back to prestine new Fire.

ApK · 03-23-2012, 03:37 PM

Quote:

Originally Posted by sirmaru

On mine the "Force Stop" is not greyed out. Another box next to it is greyed out and I cannot make it out. That one could be the "Uninstall updates."

On mine, that grey button is just "Uninstall."

sirmaru · 03-23-2012, 04:57 PM

Quote:

Originally Posted by ApK

On mine, that grey button is just "Uninstall."

That may explain what happened. He may have uninstalled "Amazon Kindle."

A Factory Reset probably restored all original factory installed apps.

osnova · 03-23-2012, 07:24 PM

Quote:

Originally Posted by sirmaru

That may explain what happened. He may have uninstalled "Amazon Kindle."

A Factory Reset probably restored all original factory installed apps.

No, no. It was indeed "Uninstall updates". When I uninstalled updates, it turned to regular "Uninstall." As I mentioned, uninstalling the updates fixed the issue with the books but not with music. I guess my situation happened only because I had a rooted Fire with Google Play and by error installed the update of Kindle for Android over Fire's Kindle application.

03-22-2012, 04:23 PM	#1
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	All books disappeared on my K Fire Yesterday I had a bunch of apps ask to be updated (one of them was "Kindle"). I updated them all. Then all books (purchased or uploaded via USB) disappeared from my Kindle Fire. They are not found in Carousel and the Books and Documents tabs. Also, when I try to go to Music, it leads me back to Home screen. So, I can't play any music as well. I restarted my Kindle several times to no effect. I still see that Kindle is registered to me. Has anyone experienced anything like it? I'll contact Amazon and see what they say. Last edited by osnova; 03-22-2012 at 04:25 PM.

03-22-2012, 05:50 PM	#5
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	That may only restore the eBooks purchased from Amazon. Another approach may be to do a reset - hold start button for more than 30 seconds. Then charge overnight. Then do a reset again. Sometimes several resets are required. I've found, when some items stick or do not function properly, just a simple Shut Down does the trick. Just a 3 second hold on the Start button triggers the Shut Down. My Amazon Kindle Software is version 4.1.2.12. See if you have the same version. That is the system app used to read kindle eBooks. If not, contact customer support to have them reinstall it for you. If you were testing new routines to search in your eBible line, you may have damaged it. Last edited by sirmaru; 03-22-2012 at 05:59 PM.

03-22-2012, 08:40 PM	#7
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	I fixed it (at least partially)! Here is what I did. I went to Settings > Applications > All Applications > Amazon Kindle and chose "Uninstall all updates." This corrected the book issues. Here is what I think happened (ApK was right): I have Google Play installed. Somehow it decided to update the Fire Kindle app with Kindle for Android. When the notification appeared it was not clear where the update was coming from Amazon or Google. I updated and it screwed my Fire Kindle app. Now I need to figure out how to get my Music app back. Is it possible to reflash to the original firmware? Last edited by osnova; 03-22-2012 at 08:51 PM.

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03-22-2012, 05:49 PM	#4
ApK Award-Winning Participant Posts: 7,316 Karma: 67862884 Join Date: Feb 2010 Location: NJ, USA Device: Kindle	Was it the AMAZON app store offering to update the Kindle app, or was it a third part app store, like GetJar? If you overwrote the Fire's Kindle app with a standard Android Kindle app from a third party, you'll have problems.

03-22-2012, 08:12 PM	#6
beej231 Addict Posts: 260 Karma: 536 Join Date: Jan 2012 Device: Kindle Fire, K2	[QUOTE=sirmaru;2014255]That may only restore the eBooks purchased from Amazon. You are quite correct. I wasn't thinking about other types of e-books. WHen I got buy first Kindle I just went Amazon all the way. Sorry if my attempt to help wasn't very helpful.

03-22-2012, 10:55 PM	#9
ApK Award-Winning Participant Posts: 7,316 Karma: 67862884 Join Date: Feb 2010 Location: NJ, USA Device: Kindle	I presume osnova was referring to Google Play's settings, not the Fire's setting.

03-23-2012, 03:17 PM	#12
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	I had to do a factory reset to get the Music tab to work. Now I am back to prestine new Fire.