Astak Sent Me the Wrong Colour!!

DarylO · 09-03-2009, 09:36 PM

Some idiot at Astak sent me the wrong freakin' colour! I looked forward to getting my new Pocket Pro for weeks, and finally, I get it today, and they had shipped me a WHITE unit rather than the black one that I had ordered! The shipping confirmation email that I had finally gotten a couple of days ago had verified that I had indeed ordered a BLACK unit, so this really sucks! They better agree to cross-ship a replacement unit for me! Actually, I may not even want a replacement. I had gotten it primarily to view A4-sized PDF's for work, and this screen is way too small. I just don't think it's worth the purchase....

Daryl

AnemicOak · 09-03-2009, 09:38 PM

It sucks that it happened to you, but every company makes errors occasionally. Give them a chance to fix it.

As for using it for A4 sized PDF's I can't imagine many would recommend it for something like that.

Chiron · 09-03-2009, 09:54 PM

Well, is a 5 inch screen, i would never hoped to see A4 PDfs on that screen well

DarylO · 09-03-2009, 10:25 PM

I would have gotten the 6" EZ Reader, but I chose the Pocket Pro primarily because of the faster processor (it's slower than what I had expected it would be, though). Unfortunately, it chokes on PDF files and freezes, forcing me to re-boot the device. This is just not worth keeping!

Daryl

griffonwing · 09-03-2009, 10:33 PM

This is a reason why one needs to research. 5"-6"-inch screens are only viable for text-based readong...novels, paperbacks, some word documents, perhaps HTML blogs or RSS feeds, etc.. For a good PDF device, you will need to spend a bit more money and get a 9.7 inch, or perhaps an 8" minimum, when they come out.

It is unfortunate that you received a white device instead of black, but on the other hand, it may be fortune after all. You now have a valid excuse for returning the device for a full refund, possibly including a shipping fee refund, although I'm not sure if shipping is ever refunded normally.

DarylO · 09-03-2009, 10:39 PM

Well, I did do my research, but I figured that maybe in landscape mode the PDF's would be tolerable. In any case, they better refund my shipping or else I'm contacting my credit card company and filing a complaint.

griffonwing · 09-03-2009, 10:45 PM

I can see refunding the cost of the unit since you now decide that you don'e want it, it does not suit your needs. But technically, if it was me, I would either refund the purchase price (not shipping), or i would pay for both shipping from your place back to Astak, and send you the right colour free shipping.

I would not refund both the purchase price and shipping. You would be able to have one or the other, not both. But that's up to Astak, not me. I do wish you luck.

frozennorth · 09-04-2009, 12:31 AM

How much is the shipping?

Dragon_Well · 09-04-2009, 12:37 AM

I am interested in reading A4 pdfs on small readers as well. In my experience with the 6", the "new" reflow firmware is actually fairly workable for this purpose - provided there are no images or tables to be dealt with. If there are tables in the page, the device will only display the page at the smallest setting, rendering it unreadable.

It seems to me the answer to this is to allow the user to choose either reflow or true zoom and pan as appropriate for the content. This video on the Sony PRS-600 suggests it is able to do this. http://www.youtube.com/watch?v=oKpl4wiG-Bs

As much as I'd rather support Astak, after seeing this, I canceled my Pocket Pro order, as I believe my particular needs will be better served by the Sony device.

DarylO · 09-04-2009, 02:37 AM

Actually, Dragon, you may want to try out the eSlick Reader instead. That reader seems to be the best 6" reader for PDF's. I'm thinking, though, that I should hold off for a 10". I need a good reader for viewing planograms.

Dragon_Well · 09-04-2009, 03:13 AM

Quote:

Originally Posted by DarylO

Actually, Dragon, you may want to try out the eSlick Reader instead. That reader seems to be the best 6" reader for PDF's. I'm thinking, though, that I should hold off for a 10". I need a good reader for viewing planograms.

I had my eye on the foxit, but the number of bugs listed on their forum and their customer service scared me away. Although, IMHO , no device is ideal at this time, the annotation and free text features of the sony are also appealing to me.

I'd love to read pdfs on a larger screen, but until it will fold up and fit in my white coat, I'll be stuck reading journal articles on a small screen.

DarylO · 09-04-2009, 10:11 AM

I'm thinking I will have to hold off until Plastic Logic's device comes out. Ironically, they have the technology to make a device just as you had described, but they found that consumers preferred a harder device....

DarylO · 09-04-2009, 10:07 PM

I emailed Astak today to ask for an RMA for the incorrect reader that they had sent me, and they have not yet responded. When I had tried calling them, no one picked up. I leave Tuesday for a weeklong business trip, so I'm finding this lack of responsiveness annoying. It's funny how Robert is now a no-show. Has he even posted at all today? Hmm.

SDRebel · 09-04-2009, 10:17 PM

Quote:

Originally Posted by DarylO

I emailed Astak today to ask for an RMA for the incorrect reader that they had sent me, and they have not yet responded. When I had tried calling them, no one picked up. I leave Tuesday for a weeklong business trip, so I'm finding this lack of responsiveness annoying. It's funny how Robert is now a no-show. Has he even posted at all today? Hmm.

at what time did you email? I am not defending them but most companies have a 24-hour turnaround, which unluckily for you eats into the weekend.

DarylO · 09-08-2009, 01:38 AM

I emailed them Thursday night. I still have heard nothing from them....

09-03-2009, 09:36 PM	#1
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	Astak Sent Me the Wrong Colour!! Some idiot at Astak sent me the wrong freakin' colour! I looked forward to getting my new Pocket Pro for weeks, and finally, I get it today, and they had shipped me a WHITE unit rather than the black one that I had ordered! The shipping confirmation email that I had finally gotten a couple of days ago had verified that I had indeed ordered a BLACK unit, so this really sucks! They better agree to cross-ship a replacement unit for me! Actually, I may not even want a replacement. I had gotten it primarily to view A4-sized PDF's for work, and this screen is way too small. I just don't think it's worth the purchase.... Daryl

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09-03-2009, 09:38 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	It sucks that it happened to you, but every company makes errors occasionally. Give them a chance to fix it. As for using it for A4 sized PDF's I can't imagine many would recommend it for something like that.

09-03-2009, 09:54 PM	#3
Chiron Fantasy & SciFi Reader Posts: 183 Karma: 262 Join Date: Sep 2009 Location: Zapopan, Jalisco, Mexico Device: Astak EZ Reader Pocket Pro	Well, is a 5 inch screen, i would never hoped to see A4 PDfs on that screen well

09-03-2009, 10:25 PM	#4
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	I would have gotten the 6" EZ Reader, but I chose the Pocket Pro primarily because of the faster processor (it's slower than what I had expected it would be, though). Unfortunately, it chokes on PDF files and freezes, forcing me to re-boot the device. This is just not worth keeping! Daryl

09-03-2009, 10:33 PM	#5
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	This is a reason why one needs to research. 5"-6"-inch screens are only viable for text-based readong...novels, paperbacks, some word documents, perhaps HTML blogs or RSS feeds, etc.. For a good PDF device, you will need to spend a bit more money and get a 9.7 inch, or perhaps an 8" minimum, when they come out. It is unfortunate that you received a white device instead of black, but on the other hand, it may be fortune after all. You now have a valid excuse for returning the device for a full refund, possibly including a shipping fee refund, although I'm not sure if shipping is ever refunded normally.

09-03-2009, 10:39 PM	#6
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	Well, I did do my research, but I figured that maybe in landscape mode the PDF's would be tolerable. In any case, they better refund my shipping or else I'm contacting my credit card company and filing a complaint.

09-03-2009, 10:45 PM	#7
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	I can see refunding the cost of the unit since you now decide that you don'e want it, it does not suit your needs. But technically, if it was me, I would either refund the purchase price (not shipping), or i would pay for both shipping from your place back to Astak, and send you the right colour free shipping. I would not refund both the purchase price and shipping. You would be able to have one or the other, not both. But that's up to Astak, not me. I do wish you luck.

09-04-2009, 12:31 AM	#8
frozennorth Evangelist Posts: 407 Karma: 18772 Join Date: Mar 2009 Location: Alberta, Canada Device: Onyx Boox RIP, Sony PRS-T1, Kobo Libra	How much is the shipping?

09-04-2009, 12:37 AM	#9
Dragon_Well Enthusiast Posts: 27 Karma: 46 Join Date: Apr 2009 Device: Astak EZ-reader, Sony PRS-600	I am interested in reading A4 pdfs on small readers as well. In my experience with the 6", the "new" reflow firmware is actually fairly workable for this purpose - provided there are no images or tables to be dealt with. If there are tables in the page, the device will only display the page at the smallest setting, rendering it unreadable. It seems to me the answer to this is to allow the user to choose either reflow or true zoom and pan as appropriate for the content. This video on the Sony PRS-600 suggests it is able to do this. http://www.youtube.com/watch?v=oKpl4wiG-Bs As much as I'd rather support Astak, after seeing this, I canceled my Pocket Pro order, as I believe my particular needs will be better served by the Sony device.

09-04-2009, 02:37 AM	#10
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	Actually, Dragon, you may want to try out the eSlick Reader instead. That reader seems to be the best 6" reader for PDF's. I'm thinking, though, that I should hold off for a 10". I need a good reader for viewing planograms.

09-04-2009, 10:11 AM	#12
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	I'm thinking I will have to hold off until Plastic Logic's device comes out. Ironically, they have the technology to make a device just as you had described, but they found that consumers preferred a harder device....

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09-04-2009, 10:07 PM	#13
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	I emailed Astak today to ask for an RMA for the incorrect reader that they had sent me, and they have not yet responded. When I had tried calling them, no one picked up. I leave Tuesday for a weeklong business trip, so I'm finding this lack of responsiveness annoying. It's funny how Robert is now a no-show. Has he even posted at all today? Hmm.

09-08-2009, 01:38 AM	#15
DarylO Member Posts: 13 Karma: 10 Join Date: Sep 2009 Device: Astak EZ Reader Pocket Pro	I emailed them Thursday night. I still have heard nothing from them....