10-29-2010, 10:28 AM | #1 |
Member
Posts: 12
Karma: 10
Join Date: May 2010
Device: Kobo eReader
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HELP! 'Decryption Failed' Message
Bought a new book today, downloaded the 1.7.1 desktop last night, for my first gen Kobo.
When syncing, the application crashed, had to reload it. When the book popped up on my reader, right after the reload, it's 'there', but I can't read it. On each page it says 'Decryption failed! Try resyncing your library' I've resynced, twice, no progress. Same message, can't read it What to do? Thanks! Ian |
10-29-2010, 10:32 AM | #2 |
Member
Posts: 12
Karma: 10
Join Date: May 2010
Device: Kobo eReader
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Actually correction, now all books read 'Decryption failed! Try resyncing your library'
Crud. |
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10-29-2010, 12:28 PM | #3 |
Fanatic
Posts: 531
Karma: 696908
Join Date: Jul 2010
Location: Ottawa Canada
Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch
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I had this happen - what I had to do was log out of my Kobo account on my desktop and then log back in, and then Sync. Hope it works for you.
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12-21-2010, 06:51 PM | #4 |
Crazymum6248
Posts: 1
Karma: 10
Join Date: Dec 2010
Device: Kobo
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Thank you so much, your suggestion worked perfectly and now I am a very happy person. Being from Australia I get frustrated quickly having to call the support number, time difference is an issue when you don't want to hang on for long periods at night. I ran an upgrade as suggested on my borders account but didn't think to sign in/out of my account to get it to activate so thanks for this option that's obviously all that was needed.
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