Beware of Amazon CS accidental misinformation. - Page 3

Antoinekamel · 07-26-2013, 09:17 PM

I've bought a Kindle with an issue from US and wanted a replacement for Brazil. An Amazon employee told me that, if the problem persisted after a factory reset, he would replace it for me, wherever I was. The problem persisted and another day, another employee said it was not possible to replace a US Kindle to Brazil. So he gave me a new Kindle for free.

Dr. Drib · 07-27-2013, 10:43 AM

You write:

"Why are there so many flamers on this board?"

is a patently dangerous and incorrect statement to make - as are all such generalizations when made in the heat of discontent.

Just because someone provides you with information that you perceive to be incorrect or information that questions the tone of your rhetoric is not a very good reason to make such a statement.

When my Kindle 3G international version developed a crack, and I summarized my findings in a thread to the effect that I didn't like it and felt I should be given a new one (after owning it for over one year), almost every member who posted on that thread was all over my butt. I didn't like it, but they had a right to criticize my logic and/or my opinions.

Personal attacks are, of course, not allowed on MobileRead. The moderators do a good job of controlling that type of attack.

Here's hoping you have a good day and a better tomorrow.

Don

vxf · 07-27-2013, 01:03 PM

Bah, I am a happy Amazon customer, but the OP had a point in the original thread. Perhaps it could have been worded in a less-provocative manner, but there was blatant mis-information there. And such mistakes, for some funny coincidence, seem to always present the product in a more favorable light...

Sure, a bit of research could have fixed that. Yet, not everyone spends hours every day reading about ebooks and readers. Nor should they have to.

I, for one, think that this community could have given the OP a much warmer welcome.

07-27-2013, 10:43 AM	#32
Dr. Drib Grand Sorcerer Posts: 44,748 Karma: 55645321 Join Date: Jan 2007 Location: Peru Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One	You write: "Why are there so many flamers on this board?" is a patently dangerous and incorrect statement to make - as are all such generalizations when made in the heat of discontent. Just because someone provides you with information that you perceive to be incorrect or information that questions the tone of your rhetoric is not a very good reason to make such a statement. When my Kindle 3G international version developed a crack, and I summarized my findings in a thread to the effect that I didn't like it and felt I should be given a new one (after owning it for over one year), almost every member who posted on that thread was all over my butt. I didn't like it, but they had a right to criticize my logic and/or my opinions. Personal attacks are, of course, not allowed on MobileRead. The moderators do a good job of controlling that type of attack. Here's hoping you have a good day and a better tomorrow. Don Last edited by Dr. Drib; 07-27-2013 at 10:47 AM.

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07-26-2013, 09:17 PM	#31
Antoinekamel Addict Posts: 278 Karma: 2511467 Join Date: Feb 2012 Device: ABC W p2	I've bought a Kindle with an issue from US and wanted a replacement for Brazil. An Amazon employee told me that, if the problem persisted after a factory reset, he would replace it for me, wherever I was. The problem persisted and another day, another employee said it was not possible to replace a US Kindle to Brazil. So he gave me a new Kindle for free.

07-27-2013, 01:03 PM	#33
vxf Guru Posts: 944 Karma: 1490348 Join Date: Jun 2010 Location: Norman, OK Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One	Bah, I am a happy Amazon customer, but the OP had a point in the original thread. Perhaps it could have been worded in a less-provocative manner, but there was blatant mis-information there. And such mistakes, for some funny coincidence, seem to always present the product in a more favorable light... Sure, a bit of research could have fixed that. Yet, not everyone spends hours every day reading about ebooks and readers. Nor should they have to. I, for one, think that this community could have given the OP a much warmer welcome.

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