1st Kobo Purchase - Can't Download

sakura-panda · 12-16-2010, 03:59 PM

I've made my first purchase from Kobo, but I can't download the book. When the "Open with..." window pops up (I am using a version of Windows XP), ADE is not a choice. When I search for it manually, I can find it, but when I choose it, I am defaulted to Adobe Reader.

Adobe Digital Editions opens up fine on its own, but I can't download the file from it.

Any suggestions? Do I need the Kobo desktop software? I was under the impression that I did not and I would not have purchased the book if I had to install more software.

Thanks for any suggestions or advice.

emonti8384 · 12-16-2010, 04:05 PM

Where did you download it to? I download all my stuff to My Documents-My Books-Reader Library. I save it there and then when it's done downloading I go into reader library, find the ascm file and double click on it. Usually it pops up in the Sony reader library.

I had a problem the other day, not quite the same as yours but I still can't read my book, lol. Try re-downloading it and saving it there, see what happens.

46jimbo · 12-16-2010, 04:10 PM

Could it be in the folder 'My Digital Editions' inside the 'My Documents' folder?

Bookworm_Girl · 12-16-2010, 04:19 PM

No, you do not need the Kobo desktop software.

First, I would try to re-download the EPUB file from your Kobo Library to your computer hard-drive as emonti8384 suggests. When you click the download button on the Kobo website, try a "Save As" instead of "Open". What is saved from the Kobo website to your computer is a file with the name something like URLLink.acsm. Then right-click on this acsm file and now you should hopefully see the Open With > Adobe Digital Editions option.

If that doesn't work, then maybe you need to uninstall and reinstall the ADE software. I'm not sure why it is only showing you an option for Adobe Acrobat in the Open With box.

library addict · 12-16-2010, 05:20 PM

Does it list ePub as a format? I only ask because some of their books you cannot download.

sakura-panda · 12-16-2010, 05:22 PM

Nope, saving it didn't work either. It does have the "Download epub" button and I do get the *.acsm file. In either case, it wants to open it with Adobe Reader and completely disregards my selection of Adobe Digital Editions.

Thanks for the suggestions -- I wanted to make sure that I was doing it correctly. I've downloaded files from other sites that required ADE with no problem, so I thought maybe there was another trick to this one.

I'll try reinstalling ADE; my computer's been acting a little off anyway and maybe it has gotten corrupted.

Bookworm_Girl · 12-16-2010, 05:38 PM

Do you have the latest versions of software?

I just remembered that I used to have something similar happen on my Windows PC. Only in my case, it was that I couldn't get files to open with Adobe Acrobat Professional. Instead they would default open with Acrobat Reader. It was just like the Pro version wasn't installed on my computer even though I knew it was. I would reboot my computer and that would make it go away for awhile. But, eventually it would happen again. I think the problem went away permanently when I upgraded to newer versions of the software.

EDIT: Maybe the common theme is an Acrobat Reader issue? Perhaps you should try to uninstall that one first since it's easier than ADE.

sakura-panda · 12-17-2010, 09:38 AM

This is a work computer and Reader is part of the supported install so I can't do anything with it. However, I do believe that it was recently updated (I remember it requested a computer reboot) and I'll bet that did have something to do with it.

If I uninstall and then reinstall ADE, will I have to reauthorize it? Or should I look at unauthorizing it before uninstalling it? Or should I just quit trying to buy books when I'm at work?

Bookworm_Girl · 12-17-2010, 09:44 AM

Quote:

Originally Posted by sakura-panda

This is a work computer and Reader is part of the supported install so I can't do anything with it. However, I do believe that it was recently updated (I remember it requested a computer reboot) and I'll bet that did have something to do with it.

If I uninstall and then reinstall ADE, will I have to reauthorize it? Or should I look at unauthorizing it before uninstalling it? Or should I just quit trying to buy books when I'm at work?

I have never tried to uninstall ADE so I am not sure what will happen. Do you have a computer at home? Maybe the best solution is to just use your home computer.

viviena · 12-17-2010, 10:25 AM

Have you tried opening up Adobe Digital Editions first, saving URLLink.acsm to some accessible location on the hard drive, as others have suggested, and drag-and-dropping the ACSM file into ADE? I'm wondering if the file associations in WinXP are screwed up.

sakura-panda · 12-17-2010, 11:09 AM

Quote:

Originally Posted by Bookworm_Girl

I have never tried to uninstall ADE so I am not sure what will happen. Do you have a computer at home? Maybe the best solution is to just use your home computer.

I do, but since I've used ADE with this computer before, I wanted to see if it was something I had missed (such as needing to install Kobo desktop) and has sort of snowballed from there.

Quote:

Originally Posted by viviena

Have you tried opening up Adobe Digital Editions first, saving URLLink.acsm to some accessible location on the hard drive, as others have suggested, and drag-and-dropping the ACSM file into ADE? I'm wondering if the file associations in WinXP are screwed up.

That worked. Thanks!

Bookworm_Girl · 12-17-2010, 11:27 AM

What a great tip, viviena! I learned something new too. I didn't know you could drag-and-drop the ACSM file into ADE.

Glad you're up and running again, Katie. Have fun reading!

tech_au · 12-18-2010, 05:16 AM

vivienna is correct. Your file association with .acsm files is screwed up somehow.If you are using Firefox and you purchase an ebook it should ask you what to do with .ascm files at which point you can browse to Adobe Digital Editions and save the setting for future purchases.
Otherwise you can go into Windows Explorer and select folder options from the Tools menu then file types and find the acsm entry and change it to ADE and all should be sweet.

mlewis78 · 12-19-2010, 05:48 AM

I've always dragged and dropped the acsm file to ADE.

SeaBookGuy · 12-19-2010, 11:53 AM

I had a similar problem at first myself, until someone suggested "unlocking" the acsm feature, and now they open directly without my having to download the file first.

12-16-2010, 03:59 PM	#1
sakura-panda Guru Posts: 923 Karma: 9558874 Join Date: Oct 2008 Location: Southeast Michigan, USA Device: 2017 10.5" iPad Pro (Kobo, NOOK, Kindle, Google Play Books & Scribd)	1st Kobo Purchase - Can't Download I've made my first purchase from Kobo, but I can't download the book. When the "Open with..." window pops up (I am using a version of Windows XP), ADE is not a choice. When I search for it manually, I can find it, but when I choose it, I am defaulted to Adobe Reader. Adobe Digital Editions opens up fine on its own, but I can't download the file from it. Any suggestions? Do I need the Kobo desktop software? I was under the impression that I did not and I would not have purchased the book if I had to install more software. Thanks for any suggestions or advice.

12-16-2010, 05:38 PM	#7
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	Do you have the latest versions of software? I just remembered that I used to have something similar happen on my Windows PC. Only in my case, it was that I couldn't get files to open with Adobe Acrobat Professional. Instead they would default open with Acrobat Reader. It was just like the Pro version wasn't installed on my computer even though I knew it was. I would reboot my computer and that would make it go away for awhile. But, eventually it would happen again. I think the problem went away permanently when I upgraded to newer versions of the software. EDIT: Maybe the common theme is an Acrobat Reader issue? Perhaps you should try to uninstall that one first since it's easier than ADE. Last edited by Bookworm_Girl; 12-16-2010 at 05:39 PM. Reason: Added statement

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
'Celebrate Kobo’s 1st Birthday with 50% off – one day only' [ENDED]	viviena	Deals and Resources (No Self-Promotion or Affiliate Links)	40	12-16-2010 11:00 AM
24 HR Kobo.com code 20% next purchase	bookratt	Deals and Resources (No Self-Promotion or Affiliate Links)	3	12-01-2010 08:27 PM
Help for a 1st time ereader purchase	bschase2	Which one should I buy?	18	12-16-2009 04:45 PM
Ignatius Press has e-books to purchase and download	mgrunk	Deals and Resources (No Self-Promotion or Affiliate Links)	3	07-15-2009 11:40 AM
Re-Download purchase ebooks?	NzoMatrix	Sony Reader	0	10-17-2006 02:16 PM

12-16-2010, 04:05 PM	#2
emonti8384 browneyedgurl Posts: 523 Karma: 356470 Join Date: Dec 2008 Location: Warren, OH Device: PRS-505/950x2, PRS-600 silver, Galaxy III purple, T2 black	Where did you download it to? I download all my stuff to My Documents-My Books-Reader Library. I save it there and then when it's done downloading I go into reader library, find the ascm file and double click on it. Usually it pops up in the Sony reader library. I had a problem the other day, not quite the same as yours but I still can't read my book, lol. Try re-downloading it and saving it there, see what happens.

12-16-2010, 04:10 PM	#3
46jimbo Zealot Posts: 130 Karma: 143194 Join Date: May 2010 Location: Toronto, CANADA Device: Kobo Touch + Kobo Aura	Could it be in the folder 'My Digital Editions' inside the 'My Documents' folder?

12-16-2010, 04:19 PM	#4
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	No, you do not need the Kobo desktop software. First, I would try to re-download the EPUB file from your Kobo Library to your computer hard-drive as emonti8384 suggests. When you click the download button on the Kobo website, try a "Save As" instead of "Open". What is saved from the Kobo website to your computer is a file with the name something like URLLink.acsm. Then right-click on this acsm file and now you should hopefully see the Open With > Adobe Digital Editions option. If that doesn't work, then maybe you need to uninstall and reinstall the ADE software. I'm not sure why it is only showing you an option for Adobe Acrobat in the Open With box.

12-16-2010, 05:20 PM	#5
library addict Grand Sorcerer Posts: 12,883 Karma: 35535698 Join Date: Nov 2010 Location: USA Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)	Does it list ePub as a format? I only ask because some of their books you cannot download.

12-16-2010, 05:22 PM	#6
sakura-panda Guru Posts: 923 Karma: 9558874 Join Date: Oct 2008 Location: Southeast Michigan, USA Device: 2017 10.5" iPad Pro (Kobo, NOOK, Kindle, Google Play Books & Scribd)	Nope, saving it didn't work either. It does have the "Download epub" button and I do get the *.acsm file. In either case, it wants to open it with Adobe Reader and completely disregards my selection of Adobe Digital Editions. Thanks for the suggestions -- I wanted to make sure that I was doing it correctly. I've downloaded files from other sites that required ADE with no problem, so I thought maybe there was another trick to this one. I'll try reinstalling ADE; my computer's been acting a little off anyway and maybe it has gotten corrupted.

12-17-2010, 09:38 AM	#8
sakura-panda Guru Posts: 923 Karma: 9558874 Join Date: Oct 2008 Location: Southeast Michigan, USA Device: 2017 10.5" iPad Pro (Kobo, NOOK, Kindle, Google Play Books & Scribd)	This is a work computer and Reader is part of the supported install so I can't do anything with it. However, I do believe that it was recently updated (I remember it requested a computer reboot) and I'll bet that did have something to do with it. If I uninstall and then reinstall ADE, will I have to reauthorize it? Or should I look at unauthorizing it before uninstalling it? Or should I just quit trying to buy books when I'm at work?

12-17-2010, 10:25 AM	#10
viviena Evangelist Posts: 412 Karma: 520610 Join Date: May 2010 Location: Canberra, Australia Device: Currently Kobo Clara HD and Aura One, iPad	Have you tried opening up Adobe Digital Editions first, saving URLLink.acsm to some accessible location on the hard drive, as others have suggested, and drag-and-dropping the ACSM file into ADE? I'm wondering if the file associations in WinXP are screwed up.

12-17-2010, 11:27 AM	#12
Bookworm_Girl E-reader Enthusiast Posts: 4,871 Karma: 36507503 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	What a great tip, viviena! I learned something new too. I didn't know you could drag-and-drop the ACSM file into ADE. Glad you're up and running again, Katie. Have fun reading!

12-18-2010, 05:16 AM	#13
tech_au Oz Bookworm Posts: 516 Karma: 4056 Join Date: Nov 2008 Location: Australia Device: Sony PRS 505,PRS 650	vivienna is correct. Your file association with .acsm files is screwed up somehow.If you are using Firefox and you purchase an ebook it should ask you what to do with .ascm files at which point you can browse to Adobe Digital Editions and save the setting for future purchases. Otherwise you can go into Windows Explorer and select folder options from the Tools menu then file types and find the acsm entry and change it to ADE and all should be sweet.

12-19-2010, 05:48 AM	#14
mlewis78 Guru Posts: 859 Karma: 6449772 Join Date: Jan 2010 Location: New York City Device: Kindle Oasis 2 (7"); HDX 8.9"; Ipad2	I've always dragged and dropped the acsm file to ADE.

12-19-2010, 11:53 AM	#15
SeaBookGuy Can one read too much? Posts: 2,015 Karma: 2487799 Join Date: Aug 2010 Location: Naples, FL Device: Kindle PW 3, Sony 350 and 650	I had a similar problem at first myself, until someone suggested "unlocking" the acsm feature, and now they open directly without my having to download the file first.