PRS-300 Reader freezing frequently

paddy77 · 12-26-2009, 03:05 PM

just got my reader for Christmas and finally managed to get the Sony software downloaded and working.

However over the course of today the reader has frozen a number of times for no apparent reason. The battery is showing full (and has been since I opened it first which I found a bit strange).

When I do the reset it takes a few minutes but eventually it sorts itself out but I've had to do that about 4 times already today which is very annoying.

I did put the reader on to charge with the ac adaptor. The light went off after about 10 mins which apparently means that the battery is fully charged ?

anyone have any suggestions as to what might be the problem? I bought it here in Ireland but I'm only home on holidays for another week so if it needs to brought back I need to do it soon.

grooks · 12-26-2009, 03:43 PM

Are you attempting to read a particular book or is it freezing while navigating through the menu?

paddy77 · 12-26-2009, 05:39 PM

it's happened while doing both and after it's been disconnected from the computer (I did it correctly, closed the library and then ejected the reader using the options on the icon but the reader was frozen)

For the books, it happened on one of the books that came with the reader and on a book that I bought with the Epub format.

kazbates · 12-26-2009, 05:46 PM

You need to fully charge your reader. 10 minutes just isn't enough. I would suggest leaving it plugged in overnight (or for several hours). I believe the documentation that comes with your reader (or perhaps it's the online User's guide) gives you a suggested charging time. I'm sorry but I can't remember how long that is exactly. It seems like many problems with your reader can be corrected with a really long charging time. Good luck.

paddy77 · 12-26-2009, 05:54 PM

But doesn't the light going off (when it's plugged into the ac adaptor) indicate that the battery is fully charged? and the fact that the battery icon is showing up as fully charged?

I will put it on to charge tonight in any case but I don't like the idea that the battery is low but there is nothing to indicate that.

kazbates · 12-26-2009, 06:12 PM

I can't say why your reader light went off so quickly but I do know that the Guide says to charge for 4 hours (or less, I know but better to be safe than sorry). If the long charge does work and you no longer experience the freezing, it is most likely associated with the newness of your device. I would say that if you do the long charge and it still has problems that you've got a defective reader and will need to return it.

In the past, with some of the older models, people have experienced freezing problems that have been corrected by thoroughly charging the unit. It doesn't seem logically, I had the same thing happen with my 700 and it indicated that my battery was only 1/2 way discharged. A long charge overnight corrected the problem.

paddy77 · 12-27-2009, 03:44 AM

Thanks for that! I left it to charge all night and I managed to read for about 30 mins, and then turned it off for a few minutes. When I turned it back on again I got 2 page turns and it froze.
So it's back to the shop today for a replacement or a refund.

Thanks for the help!

neilmarr · 12-27-2009, 07:26 AM

From what you say, Paddy, it does sound like a faulty unit. Of all the problems that I've had myself and seen crop up here, a thorough mains charge does the trick much more often than not. Good luck. Neil

paddy77 · 12-27-2009, 05:33 PM

Thanks for all the replies.

I brought it back to the shop and got a replacement with no argument. I notice a massive difference with the new unit (even apart from the fact that it doesn't freeze!) so the old one was obviously in a bad way.

Looking forward to many happy hours of reading!!

kazbates · 12-27-2009, 07:54 PM

Congratulations! I'm sorry our advice didn't help but at least they returned it with no hassles. Now you can go to our ebook section and start downloading new ebooks for your reader. Have fun!!

MrKyle · 12-28-2009, 02:09 AM

Glad you were able to get a replacement, sorry you had to go through all of that though. Thanks for those tips on battery treatment though guys.

kiddosk · 12-30-2009, 10:09 AM

Quote:

Originally Posted by paddy77

just got my reader for Christmas and finally managed to get the Sony software downloaded and working.

However over the course of today the reader has frozen a number of times for no apparent reason. The battery is showing full (and has been since I opened it first which I found a bit strange).

When I do the reset it takes a few minutes but eventually it sorts itself out but I've had to do that about 4 times already today which is very annoying.

I did put the reader on to charge with the ac adaptor. The light went off after about 10 mins which apparently means that the battery is fully charged ?

anyone have any suggestions as to what might be the problem? I bought it here in Ireland but I'm only home on holidays for another week so if it needs to brought back I need to do it soon.

I had this problem also. I found it happened when I tried to navigate using the numbered buttons on the side of the screen. I had already charged it fully (over night). It happened trying to read the pre-loaded book excerpts. I let it sit for a few hours and it was still frozen. I finally got frustrated and started pushing buttons and it finally unfroze. Since then I only use the buttons on the bottom. I am seriously considering exchanging it. Unfortunately my kids in MN bought it for me and sent it to me in PA. I am assuming it was purchased at Best Buy as my daughter is a manager there. Hopefully they would just exchange it for me.

lilac_jive · 12-30-2009, 10:36 AM

Quote:

Originally Posted by kiddosk

I had this problem also. I found it happened when I tried to navigate using the numbered buttons on the side of the screen. I had already charged it fully (over night). It happened trying to read the pre-loaded book excerpts. I let it sit for a few hours and it was still frozen. I finally got frustrated and started pushing buttons and it finally unfroze. Since then I only use the buttons on the bottom. I am seriously considering exchanging it. Unfortunately my kids in MN bought it for me and sent it to me in PA. I am assuming it was purchased at Best Buy as my daughter is a manager there. Hopefully they would just exchange it for me.

I would think so. I would do that if you can.

SherryZoned · 12-30-2009, 01:03 PM

I got mine and it would freeze up when I turned a page randomly. Then i could use the power button and ereader powered back on. However, I lost my page every time. So then I tried charging it overnight. Still did the same thing. Then I even flashed it haha praying for the best! Still kept freezing up randomly. Very annoying. So then i just took it back and did an exchange. Got the new one. Put it on charge for hours and knock on wood I am almost done with a book and has not froze up once.

So I say just exchange it! If you have not already. Apparently they just have some faulty units.

Shopaholic · 01-02-2010, 05:41 PM

Mine was freezing during sync but I made a collection of the pre-installed books and as soon as I moved them from my reader to my computer and did NOT sync those, all seems to be just fine. Coincidence? I don't know for sure but I am happier that I can sync it without any freezing issues now.

So far anyways.....

I'm glad you got yours all worked out and they were able to exchange it for you.

12-26-2009, 03:05 PM	#1
paddy77 Junior Member Posts: 5 Karma: 12 Join Date: Dec 2009 Device: prs 300	Reader freezing frequently just got my reader for Christmas and finally managed to get the Sony software downloaded and working. However over the course of today the reader has frozen a number of times for no apparent reason. The battery is showing full (and has been since I opened it first which I found a bit strange). When I do the reset it takes a few minutes but eventually it sorts itself out but I've had to do that about 4 times already today which is very annoying. I did put the reader on to charge with the ac adaptor. The light went off after about 10 mins which apparently means that the battery is fully charged ? anyone have any suggestions as to what might be the problem? I bought it here in Ireland but I'm only home on holidays for another week so if it needs to brought back I need to do it soon.

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12-26-2009, 03:43 PM	#2
grooks Wizard Posts: 1,326 Karma: 30250 Join Date: Feb 2008 Location: Fort Myers, FL Device: Pocketbook Era, Kobo Forma	Are you attempting to read a particular book or is it freezing while navigating through the menu?

12-26-2009, 05:39 PM	#3
paddy77 Junior Member Posts: 5 Karma: 12 Join Date: Dec 2009 Device: prs 300	it's happened while doing both and after it's been disconnected from the computer (I did it correctly, closed the library and then ejected the reader using the options on the icon but the reader was frozen) For the books, it happened on one of the books that came with the reader and on a book that I bought with the Epub format.

12-26-2009, 05:46 PM	#4
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	You need to fully charge your reader. 10 minutes just isn't enough. I would suggest leaving it plugged in overnight (or for several hours). I believe the documentation that comes with your reader (or perhaps it's the online User's guide) gives you a suggested charging time. I'm sorry but I can't remember how long that is exactly. It seems like many problems with your reader can be corrected with a really long charging time. Good luck.

12-26-2009, 05:54 PM	#5
paddy77 Junior Member Posts: 5 Karma: 12 Join Date: Dec 2009 Device: prs 300	But doesn't the light going off (when it's plugged into the ac adaptor) indicate that the battery is fully charged? and the fact that the battery icon is showing up as fully charged? I will put it on to charge tonight in any case but I don't like the idea that the battery is low but there is nothing to indicate that.

12-26-2009, 06:12 PM	#6
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	I can't say why your reader light went off so quickly but I do know that the Guide says to charge for 4 hours (or less, I know but better to be safe than sorry). If the long charge does work and you no longer experience the freezing, it is most likely associated with the newness of your device. I would say that if you do the long charge and it still has problems that you've got a defective reader and will need to return it. In the past, with some of the older models, people have experienced freezing problems that have been corrected by thoroughly charging the unit. It doesn't seem logically, I had the same thing happen with my 700 and it indicated that my battery was only 1/2 way discharged. A long charge overnight corrected the problem.

12-27-2009, 03:44 AM	#7
paddy77 Junior Member Posts: 5 Karma: 12 Join Date: Dec 2009 Device: prs 300	Thanks for that! I left it to charge all night and I managed to read for about 30 mins, and then turned it off for a few minutes. When I turned it back on again I got 2 page turns and it froze. So it's back to the shop today for a replacement or a refund. Thanks for the help!

12-27-2009, 07:26 AM	#8
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	From what you say, Paddy, it does sound like a faulty unit. Of all the problems that I've had myself and seen crop up here, a thorough mains charge does the trick much more often than not. Good luck. Neil

12-27-2009, 05:33 PM	#9
paddy77 Junior Member Posts: 5 Karma: 12 Join Date: Dec 2009 Device: prs 300	Thanks for all the replies. I brought it back to the shop and got a replacement with no argument. I notice a massive difference with the new unit (even apart from the fact that it doesn't freeze!) so the old one was obviously in a bad way. Looking forward to many happy hours of reading!!

12-27-2009, 07:54 PM	#10
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	Congratulations! I'm sorry our advice didn't help but at least they returned it with no hassles. Now you can go to our ebook section and start downloading new ebooks for your reader. Have fun!!

12-28-2009, 02:09 AM	#11
MrKyle Writer Posts: 28 Karma: 326572 Join Date: Dec 2009 Device: Kindle DX	Glad you were able to get a replacement, sorry you had to go through all of that though. Thanks for those tips on battery treatment though guys.

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12-30-2009, 01:03 PM	#14
SherryZoned Junior Member Posts: 8 Karma: 10 Join Date: Dec 2009 Location: Texas Device: Sony PSR300	I got mine and it would freeze up when I turned a page randomly. Then i could use the power button and ereader powered back on. However, I lost my page every time. So then I tried charging it overnight. Still did the same thing. Then I even flashed it haha praying for the best! Still kept freezing up randomly. Very annoying. So then i just took it back and did an exchange. Got the new one. Put it on charge for hours and knock on wood I am almost done with a book and has not froze up once. So I say just exchange it! If you have not already. Apparently they just have some faulty units.

01-02-2010, 05:41 PM	#15
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1812695 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	Mine was freezing during sync but I made a collection of the pre-installed books and as soon as I moved them from my reader to my computer and did NOT sync those, all seems to be just fine. Coincidence? I don't know for sure but I am happier that I can sync it without any freezing issues now. So far anyways..... I'm glad you got yours all worked out and they were able to exchange it for you.