Keyboard issues when charging

swallman · 12-27-2010, 08:53 PM

I know other people have seen this problem, just wondering what the fix has been. When I had my NC charging the other day and I was trying to use the keyboard with the web browser I was getting a ton of duplicate key presses.

KryptoNyte · 12-27-2010, 10:08 PM

I finally quit using mine while charging, at least for typing. Some folks said it was the USB charging cable, and when I purchased a second NC, I noticed that the larger USB end was black on mine, and white on the newer one. Ironically, the white ended cable didn't exhibit the problem quite as bad it seemed.

When I called Barnes and Noble phone support, they claimed they had never heard of the problem, so they sent me to the local store. When I got to the store, the people in the store were seriously teed off that the phone support sent me there, and weren't afraid to let me know how teed off they were. I quickly realized that I was caught between parties in a large corporation's bureaucratic confusion, so I turned around and left.

I finally decided that if it was going to be a big enough problem, that I'd pack it up and take it back to Best Buy for an on-the-spot replacement. This way, there's no hassle for me, and it can become Barnes and Noble's problem, as it should be.

12-27-2010, 08:53 PM	#1
swallman Enthusiast Posts: 27 Karma: 14 Join Date: Nov 2010 Device: Nook Color	Keyboard issues when charging I know other people have seen this problem, just wondering what the fix has been. When I had my NC charging the other day and I was trying to use the keyboard with the web browser I was getting a ton of duplicate key presses.

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12-27-2010, 10:08 PM	#2
KryptoNyte Shepherd Posts: 313 Karma: 663 Join Date: Dec 2010 Device: Nook Color, LG Optimus V	I finally quit using mine while charging, at least for typing. Some folks said it was the USB charging cable, and when I purchased a second NC, I noticed that the larger USB end was black on mine, and white on the newer one. Ironically, the white ended cable didn't exhibit the problem quite as bad it seemed. When I called Barnes and Noble phone support, they claimed they had never heard of the problem, so they sent me to the local store. When I got to the store, the people in the store were seriously teed off that the phone support sent me there, and weren't afraid to let me know how teed off they were. I quickly realized that I was caught between parties in a large corporation's bureaucratic confusion, so I turned around and left. I finally decided that if it was going to be a big enough problem, that I'd pack it up and take it back to Best Buy for an on-the-spot replacement. This way, there's no hassle for me, and it can become Barnes and Noble's problem, as it should be.

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