Grey Gradient Screen freeze up

sassanik · 01-02-2010, 07:26 AM

So your Cool-er froze on the grey gradient screen that you normally see when you turn it on?

Yeah it happens, and is a known issue. If you have the orignal firmware that Cool-er was released (pre v1.12.6) with this is a common problem. Good news? They seem to have managed to fix it in later versions of Cool-er firmware.

If you have tried powercycling and resetting it using the little reset button the back it might be time to go for the firmware update.

See:
http://www.coolreaders.com/fw.asp

For the latest firmware. You will need a SD card in order to do the firmware flash, apparently you can't do it through the USB cable at this time.

If your Cool-er still does not boot up properly at this time you may need to contact Interead about the problem.

Amy

Not_A_Crook · 01-04-2010, 04:37 PM

Wow.... Major turn off, if I need to work my hands around with the external buttons and the recessed RESET button, or need another person to help me press a button then what is the point of updating the firmware if you need two people, or a hand ache afterward?

Even more demanding then the PS3 firmware updates...

sassanik · 01-05-2010, 03:44 AM

That and you have to have a SD card. I am not sure what their designers were thinking when they made it.

Amy

mtravellerh · 01-05-2010, 07:42 AM

Just wanted to say that I achieved this all lone! That's right! Only me!

But then again, I DO have big hands!

codeMonkey · 01-05-2010, 07:54 AM

I have small hands, but have had to reflash so many times that I can do it on my own too.

My method:
Hold a pen/stylus in all four fingers of your right hand, the pen nib facing upwards - towards your thumb.
Use the thumb on your right hand to hold the center button
Use a finger on your left hand to press the enter button.
Press the pen into the reset button.

panda53 · 01-05-2010, 10:45 AM

I think using the sd card for firmware updates is great - the firmware is bundled onto a data store far away from anything else...

and one of the reasons I didn't consider the smaller new sony is because it didn't have an sd port.

but the procedure is pretty convoluted - I always have to recruite a helper to update mine...

labzuk · 01-15-2010, 08:41 AM

There's a reset to factory setting wich can fix some issues without having to re install a firmware. You have to press the menu button (left side, 4th button) and hold until the led blink, press and hold + until the led blink, and then -

Also if the firmware update doesn't seems to work try another SD card before cursing support

sorry won't do that again

codeMonkey · 01-15-2010, 09:02 AM

Quote:

Originally Posted by labzuk

There's a reset to factory setting wich can fix some issues without having to re install a firmware. You have to press the menu button (left side, 4th button) and hold until the led blink, press and hold + until the led blink, and then -

Also if the firmware update doesn't seems to work try another SD card before cursing support

sorry won't do that again

I'd not heard that before - where did you find that out?

labzuk · 01-15-2010, 12:13 PM

From support, tested it and it works. As far as i can tell it doesn't wipe the book content.

codeMonkey · 01-15-2010, 07:52 PM

Thanks!

Cath · 01-18-2010, 01:46 AM

Hmm... any way to get out of the frozen screen without updating the firmware? I don't have a SD card handy at the moment, and would like to carry on reading until I can do the firmware update.

Symptoms: frozen on 8-shades-of-grey screen; power light is a steady green; power button has no effect; reset button resets but then gets stuck at same screen again.

codeMonkey · 01-18-2010, 04:36 AM

Aside from trying to reset-to-default-factory-settings that labzuk listed above I can't think of any other way.

With all of my fiddling around with the reader I've just taken to storing all of my books etc on an SD card, so if I break it I still have everything, and if it gets into a state where it can't read / open a book I can remove the SD card, reboot and it'll go back to the menu.

sassanik · 01-18-2010, 09:24 PM

Yeah firmware update is the only other way that I know of, other than the reset as listed above.

Amy

01-02-2010, 07:26 AM	#1
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	Grey Gradient Screen freeze up So your Cool-er froze on the grey gradient screen that you normally see when you turn it on? Yeah it happens, and is a known issue. If you have the orignal firmware that Cool-er was released (pre v1.12.6) with this is a common problem. Good news? They seem to have managed to fix it in later versions of Cool-er firmware. If you have tried powercycling and resetting it using the little reset button the back it might be time to go for the firmware update. See: http://www.coolreaders.com/fw.asp For the latest firmware. You will need a SD card in order to do the firmware flash, apparently you can't do it through the USB cable at this time. If your Cool-er still does not boot up properly at this time you may need to contact Interead about the problem. Amy

01-05-2010, 03:44 AM	#3
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	yeah That and you have to have a SD card. I am not sure what their designers were thinking when they made it. Amy

01-18-2010, 09:24 PM	#13
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	yeah Yeah firmware update is the only other way that I know of, other than the reset as listed above. Amy

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01-04-2010, 04:37 PM	#2
Not_A_Crook Which way is up? Posts: 217 Karma: 94 Join Date: Dec 2009 Device: Nook, Alphasmart Neo (word processor, Viable document reader.)	Wow.... Major turn off, if I need to work my hands around with the external buttons and the recessed RESET button, or need another person to help me press a button then what is the point of updating the firmware if you need two people, or a hand ache afterward? Even more demanding then the PS3 firmware updates...

01-05-2010, 07:42 AM	#4
mtravellerh book creator Posts: 9,635 Karma: 3856660 Join Date: Oct 2008 Location: Luxembourg Device: PB360°	Just wanted to say that I achieved this all lone! That's right! Only me! But then again, I DO have big hands!

01-05-2010, 07:54 AM	#5
codeMonkey Zealot Posts: 125 Karma: 26758 Join Date: Aug 2009 Location: UK Device: Cool-ER (running pocketbook firmware), Nokia N800, Nokia N900	I have small hands, but have had to reflash so many times that I can do it on my own too. My method: Hold a pen/stylus in all four fingers of your right hand, the pen nib facing upwards - towards your thumb. Use the thumb on your right hand to hold the center button Use a finger on your left hand to press the enter button. Press the pen into the reset button.

01-05-2010, 10:45 AM	#6
panda53 Connoisseur Posts: 56 Karma: 4220 Join Date: Nov 2009 Location: scotland Device: Kobo Touch and shared Kindle	I think using the sd card for firmware updates is great - the firmware is bundled onto a data store far away from anything else... and one of the reasons I didn't consider the smaller new sony is because it didn't have an sd port. but the procedure is pretty convoluted - I always have to recruite a helper to update mine...

01-15-2010, 08:41 AM	#7
labzuk Enthusiast Posts: 32 Karma: 22 Join Date: Dec 2009 Device: PRS505 - Iliad	There's a reset to factory setting wich can fix some issues without having to re install a firmware. You have to press the menu button (left side, 4th button) and hold until the led blink, press and hold + until the led blink, and then - Also if the firmware update doesn't seems to work try another SD card before cursing support sorry won't do that again

01-15-2010, 12:13 PM	#9
labzuk Enthusiast Posts: 32 Karma: 22 Join Date: Dec 2009 Device: PRS505 - Iliad	From support, tested it and it works. As far as i can tell it doesn't wipe the book content.

01-15-2010, 07:52 PM	#10
codeMonkey Zealot Posts: 125 Karma: 26758 Join Date: Aug 2009 Location: UK Device: Cool-ER (running pocketbook firmware), Nokia N800, Nokia N900	Thanks!

01-18-2010, 01:46 AM	#11
Cath Enthusiast Posts: 29 Karma: 10 Join Date: Mar 2009 Device: Kindle Basic 2014	Hmm... any way to get out of the frozen screen without updating the firmware? I don't have a SD card handy at the moment, and would like to carry on reading until I can do the firmware update. Symptoms: frozen on 8-shades-of-grey screen; power light is a steady green; power button has no effect; reset button resets but then gets stuck at same screen again.

01-18-2010, 04:36 AM	#12
codeMonkey Zealot Posts: 125 Karma: 26758 Join Date: Aug 2009 Location: UK Device: Cool-ER (running pocketbook firmware), Nokia N800, Nokia N900	Aside from trying to reset-to-default-factory-settings that labzuk listed above I can't think of any other way. With all of my fiddling around with the reader I've just taken to storing all of my books etc on an SD card, so if I break it I still have everything, and if it gets into a state where it can't read / open a book I can remove the SD card, reboot and it'll go back to the menu.

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