03-15-2013, 05:46 PM
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#1 |
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Zealot
  Posts: 116
Karma: 171882
Join Date: Dec 2011
Location: Halifax Nova Scotia Canada
Device: Kobo Vox
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Cannot buy a book from Kobo
My wife has a new Arc, bought at Christmas, and as many times as she (and I) have tried we always get a message when trying to purchase a book that an error has occurred try again later. She went online on the house computer and entered her account at Kobo and all is correct. Yet, in using the Arc we always get the error message. Any ideas?
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03-15-2013, 06:31 PM
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#2 |
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Grand Sorcerer
Posts: 12,166
Karma: 73448616
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
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@Senior; probably best to open a support ticket through the Kobo help desk to get this looked at.
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03-16-2013, 09:56 AM
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#3 | |
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Zealot
Posts: 116
Karma: 171882
Join Date: Dec 2011
Location: Halifax Nova Scotia Canada
Device: Kobo Vox
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My wife went on the chat line with Kobo and after a long trial & error they found the Visa card she was using was mine and for some reason it gave the error message, when she used her card all was well. My guess is that the Kobo computer picked up on the card # was for another customer account and refused to recognize it for a new account. Anyway, many thanks it has been looked after and she now is happy loading books.
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