12-30-2012, 07:27 AM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2012
Device: kobo touch
|
Touch screen not working
I turned on my kobo this morning and when I pressed on the book I was reading nothing happened. Having turned it off and on it was still the same. I tried syncing it but still no joy so having read through this forum managed a factory reset using the home/on-off button. At this point I cannot choose a language as the touch screen is still not working. I have resynced (sorry made up word) it, reset it, recharged it and cannot do anything further.
So I tried phoning customer services on the number on the kobo help website and go through to Scottish Power At this point I am highly frustrated so have left it sulking in a corner (me and the kobo)! Has anyone else had the same problem or can anyone give me a phone number for customer services. Cheers!! |
12-30-2012, 08:09 AM | #2 |
Grand Sorcerer
Posts: 5,658
Karma: 66417824
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
|
Do you mean that the screen is displaying as normal, but not accepting touch input at all? I'd try just one more full charge then full factory reset (you never know...), and then if you can't get satisfaction on the phone, try emailing kobo executive care.
There's a discussion on the phone number/Scottish Power issue here: https://www.mobileread.com/forums/sho...scottish+power |
Advert | |
|
12-30-2012, 08:28 AM | #3 |
Junior Member
Posts: 2
Karma: 10
Join Date: Dec 2012
Device: kobo touch
|
It is fully charged and has had 3 complete factory resets at this point. It was showing a normal screen but would not accept any touch input at all. It now shows select language which I cannot do so I know the reset has worked but the touch screen has failed.
|
01-07-2013, 11:26 PM | #4 |
Evangelist
Posts: 490
Karma: 351398
Join Date: Oct 2010
Device: Kobo Vox and Glo
|
I've had that happen to me several times lately. Some lightish tapping on a concrete floor has fixed it. Which means that somewhere there is a loose connection and I should consider exchanging it for another.
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
kobo touch screen not working | dawn69 | Kobo Reader | 15 | 04-01-2014 08:40 AM |
Touch Touch screen and arrow keys stopped working | derangedhermit | Barnes & Noble NOOK | 5 | 04-26-2012 12:02 PM |
PRS-T1 T1 touch screen stopped working | dodgyr | Sony Reader | 4 | 10-15-2011 08:12 AM |
book reader that supports touch screen tablets and has touch control | colint3 | General Discussions | 1 | 06-22-2011 01:47 PM |
PRS-650 bottom half of touch screen not working | nobla | Sony Reader | 4 | 11-21-2010 02:05 PM |