Please help! After upgrade, I can't see pdfs!

screenreader · 03-04-2009, 11:37 AM

Hi everybody, I hope you can help me.

Today I decided to upgrade my cybook 64 Version 1.2 (Build 796). The last days, the device just keep freezing in the splash screen.

So after the upgrade, I tried reading the same pdfs that worked before and the only thing I get is blank pages.

I build my pdfs with acrobat, and never had a problem before. I've messed with various zoom configurations, but no text is shown, although it displays the correct number of pages.

I've attached a file (the Barton Fink screenplay) for you to check. This file worked fine just yesterday. (Just set the horizontal view).

This is a very important issue for me, because I work as a screenplay reader and I need the cybook for my job.

I hope you can help me, thank you in advance!

Pulp · 03-04-2009, 12:53 PM

This is a know problem with this build. It happens when the pdf uses special fonts but does not have them embedded - the next firmwareupdate should fix thís problem.

screenreader · 03-05-2009, 03:53 AM

Thank you for the answer! This springs more questions, though!

-Will embedding the fonts solve the problem?
-Will installing the font (Courier New) in the Cybook solve the problem?
-Is there a way to "undo" the upgrading?

Thank you in advance.

HarryT · 03-05-2009, 04:03 AM

Yes, installing the required fonts on your CyBook should fix the problem.

Pulp · 03-05-2009, 04:22 AM

No, sadly it does not with 796 - with version 820 that comes preinstalled with new devices (but has not been publicly released yet) it does solve the problem.

Embedding the fonts should solve the problem - changing the fonts to a standardfont should aswell.

If you tried it out please let us know if it worked!

HarryT · 03-05-2009, 04:56 AM

Thanks, Pulp - I'd seen reports that this did solve the problem, but I didn't realise that it only did so with 820 and not with 796. Perhaps it might be worthwhile contacting Bookeen and asking if an installation image for 820 is available?

lordofazeroth · 03-05-2009, 07:39 AM

maybe the 820 firmware hasnt been released, because it is for the 400 MHz machines???

HarryT · 03-05-2009, 08:15 AM

Very doubtful. Most likely just an "internal build" which Bookeen didn't deem offered sufficient new features to be worth releasing.

screenreader · 03-11-2009, 05:07 PM

Hi everybody!

Sorry for the delay in answering and thank you for your concern and great answers.

Installing the fonts did the work: now I can perfectly read every pdf.

Than you again!

Pulp · 03-12-2009, 06:36 AM

Wow thats an interesting turn, did not work with my device - maybe I didn't install the right fonts

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03-04-2009, 12:53 PM	#2
Pulp Palm Addict Posts: 477 Karma: 1001951 Join Date: Aug 2008 Device: Cybook Gen3 [512mb, FW: 1.5]	This is a know problem with this build. It happens when the pdf uses special fonts but does not have them embedded - the next firmwareupdate should fix thís problem.

03-05-2009, 03:53 AM	#3
screenreader Member Posts: 17 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen3	Thank you for the answer! This springs more questions, though! -Will embedding the fonts solve the problem? -Will installing the font (Courier New) in the Cybook solve the problem? -Is there a way to "undo" the upgrading? Thank you in advance.

03-05-2009, 04:03 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Yes, installing the required fonts on your CyBook should fix the problem.

03-05-2009, 04:22 AM	#5
Pulp Palm Addict Posts: 477 Karma: 1001951 Join Date: Aug 2008 Device: Cybook Gen3 [512mb, FW: 1.5]	No, sadly it does not with 796 - with version 820 that comes preinstalled with new devices (but has not been publicly released yet) it does solve the problem. Embedding the fonts should solve the problem - changing the fonts to a standardfont should aswell. If you tried it out please let us know if it worked!

03-05-2009, 04:56 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Thanks, Pulp - I'd seen reports that this did solve the problem, but I didn't realise that it only did so with 820 and not with 796. Perhaps it might be worthwhile contacting Bookeen and asking if an installation image for 820 is available?

03-05-2009, 07:39 AM	#7
lordofazeroth Connoisseur Posts: 70 Karma: 10 Join Date: Dec 2008 Device: kobo mini and kindle touch	maybe the 820 firmware hasnt been released, because it is for the 400 MHz machines???

03-05-2009, 08:15 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Very doubtful. Most likely just an "internal build" which Bookeen didn't deem offered sufficient new features to be worth releasing.

03-11-2009, 05:07 PM	#9
screenreader Member Posts: 17 Karma: 10 Join Date: Dec 2007 Device: Cybook Gen3	Hi everybody! Sorry for the delay in answering and thank you for your concern and great answers. Installing the fonts did the work: now I can perfectly read every pdf. Than you again!

03-12-2009, 06:36 AM	#10
Pulp Palm Addict Posts: 477 Karma: 1001951 Join Date: Aug 2008 Device: Cybook Gen3 [512mb, FW: 1.5]	Wow thats an interesting turn, did not work with my device - maybe I didn't install the right fonts

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