New m92 from onyx-boox.com - loading bar then nothing.

MrZaphod · 04-23-2013, 11:31 AM

Hi,

I brought a Onyx Boox m92 from onyx-boox.com and I switched it on and the progress bar at the bottom goes along and then nothing happens.

Here is a youtube link:
https://www.youtube.com/watch?v=V_PrAnwbUGk

Having spoken to the support people they said it needed to be charged - so I charged the device overnight (using a standard 5V 1A usb adaptor) and now I get the same issue.

I was wondering if anyone on the forums has experienced these issues and can offer any advice?

Is there a way to factory reset the device?

Should I try and flash the firmware available at:

https://www.onyx-boox.com/onyx-boox-...x-m92-firmware ?

I hope someone can help.

Thanks, Brian

Booxtor · 04-24-2013, 05:39 AM

Hi,
the problem of your device is definitely not in discharged battery. Something wrong is in the system memory. If your device would be not from Artatech (onyx-boox.com) your could use our recovery firmware to format system memory. I suggest you to keep contacting the support of Artatech - they can recover your device by warranty (using MGF tools f.e.)

MrZaphod · 04-24-2013, 12:20 PM

Quote:

Originally Posted by Booxtor

Hi,
the problem of your device is definitely not in discharged battery. Something wrong is in the system memory. If your device would be not from Artatech (onyx-boox.com) your could use our recovery firmware to format system memory. I suggest you to keep contacting the support of Artatech - they can recover your device by warranty (using MGF tools f.e.)

Sigh! I hope I don't have to post it back... It took over a week to get to Australia.

04-23-2013, 11:31 AM	#1
MrZaphod Junior Member Posts: 2 Karma: 10 Join Date: Apr 2013 Device: Onyx Boox M92	New m92 from onyx-boox.com - loading bar then nothing. Hi, I brought a Onyx Boox m92 from onyx-boox.com and I switched it on and the progress bar at the bottom goes along and then nothing happens. Here is a youtube link: https://www.youtube.com/watch?v=V_PrAnwbUGk Having spoken to the support people they said it needed to be charged - so I charged the device overnight (using a standard 5V 1A usb adaptor) and now I get the same issue. I was wondering if anyone on the forums has experienced these issues and can offer any advice? Is there a way to factory reset the device? Should I try and flash the firmware available at: https://www.onyx-boox.com/onyx-boox-...x-m92-firmware ? I hope someone can help. Thanks, Brian

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
ONYX BOOX M92	Randy11	Autres liseuses	15	09-19-2014 05:49 PM
Onyx boox M92 and Calibre?	celticgirl	Onyx Boox	10	07-29-2012 11:20 AM
Onyx Boox M92 and MacBook?	LovePlanetEarth	Onyx Boox	3	04-25-2012 12:23 AM
onyx boox m92 ?????????	matulena	Onyx Boox	11	03-15-2012 12:14 PM

04-24-2013, 05:39 AM	#2
Booxtor Booxtor Posts: 1,126 Karma: 2305664 Join Date: Jun 2011 Location: Germany Device: a lot of..	Hi, the problem of your device is definitely not in discharged battery. Something wrong is in the system memory. If your device would be not from Artatech (onyx-boox.com) your could use our recovery firmware to format system memory. I suggest you to keep contacting the support of Artatech - they can recover your device by warranty (using MGF tools f.e.)

Advert