Discussions with Amazon CS about PW Defects - Page 35

heatherlynn · 02-25-2013, 08:50 PM

just two. with the second replacement coming tomorrow it is three paperwhites in all

drewh · 02-25-2013, 11:06 PM

UPS came today to pick up the Kindle going back -fairly good process with the prepaid label but I'd nicely sealed up the boxes.. had to reopen them!

My '502' is currently in Louisville, Kentucky - come to Brisbane, Australia already!!

heatherlynn · 02-26-2013, 12:22 AM

why did you have to open up the boxes? I wanted to do the ups scheduled pick up but I wasn't sure if that would cost me any money. I was just going to send the paperwhites back in their original black boxes. that was exactly how amazon sent me my first replacement which I didn't appreciate all that much

drewh · 02-26-2013, 12:27 AM

It was really easy Heather (and cost nothing). Basically, keep the boxes unsealed so they can inspect the contents (I just used a stanley knife to slice open the tape I so carefully put on...!). Print out the UPS prepaid label and when you do it'll auto print 3 copies of the invoices. Sign all at the bottom of each and date it and attach label over the one on the underside of the box (or if none just put it there). When the guy/gal comes round, they'll inspect the black box (I did same, used box it came in), check the invoices, then tell you to seal it up and check your ID. They'll scan it and head off - make a note of the tracking number and then you can see yourself when it reaches Amazon.

Really easy and much preferred to going and queueing at the PO.

heatherlynn · 02-26-2013, 12:33 AM

ohh okay that seems easy. the only part I didn't get was what you said about the three invoices. I printed out my return labels and all they are are just pre-paid labels. or do you mean the ups person prints out the invoices?

Blossom · 02-26-2013, 01:10 AM

Quote:

Originally Posted by drewh

It was really easy Heather (and cost nothing). Basically, keep the boxes unsealed so they can inspect the contents (I just used a stanley knife to slice open the tape I so carefully put on...!). Print out the UPS prepaid label and when you do it'll auto print 3 copies of the invoices. Sign all at the bottom of each and date it and attach label over the one on the underside of the box (or if none just put it there). When the guy/gal comes round, they'll inspect the black box (I did same, used box it came in), check the invoices, then tell you to seal it up and check your ID. They'll scan it and head off - make a note of the tracking number and then you can see yourself when it reaches Amazon.

That's odd. I have returned a Kindle and Kindle Fire. He just puts the pre paid label that he has for me on it. I didn't have to print anything.

My UPS never inspects my pick ups and they are all ready sealed and ready to go.

I had to once print out a label to tape on a return that went to the UPS Store that hubby dropped off and another for the USPS.

I'm pretty sure I never signed anything.

drewh · 02-26-2013, 06:38 AM

Quote:

Originally Posted by heatherlynn

ohh okay that seems easy. the only part I didn't get was what you said about the three invoices. I printed out my return labels and all they are are just pre-paid labels. or do you mean the ups person prints out the invoices?

Soz heather just saw this. On the amazon prepaid label page, see the 'print this mailing label', click it then go print. It'll automatically print three invoices with it. Apparently any international package needs the three (maybe yours being all in the US doesnt though?) so the guy checked them and told me to sign and date the bottom of each.

blossom - I didn't sign anything of theirs... he just wanted to check in the box, then looked at the 3 invoices for each (I hadn't signed them), so told me to, then he scanned them. Maybe its an Aus thing but he apologised saying they had to check inside them. Maybe the next time he comes round he won't bother, who knows? I guess there could be anything in there so important for them to check inside. He didn't bring any label, I printed the prepaid ones on here. Prob international shipments are more heavily scrutinised? who knows.

xendula · 02-26-2013, 08:48 AM

Weird, I thought only large items get picked up by UPS for free. So all these times, I really would not have needed to drive to a store to mail them back?!?

drewh · 02-26-2013, 09:34 AM

xendula, think you have to ask for it. First time I got the label where 'you pay shipping' and they reimburse you. I went into the online chat and asked if I could have a prepaid label - done! Aus Post would have charged $35 minimum, so UPS in such huge volume is prob same or less..?

xendula · 02-26-2013, 09:59 AM

Quote:

Originally Posted by drewh

xendula, think you have to ask for it. First time I got the label where 'you pay shipping' and they reimburse you. I went into the online chat and asked if I could have a prepaid label - done! Aus Post would have charged $35 minimum, so UPS in such huge volume is prob same or less..?

In the US, if you return a defective device, they usually email you a free shipping label that you can print out, but I have always dropped off the box to Staples or OfficeMax. Had I known they come pick it up, I would have requested it. Sounds like great service.

Yolina · 02-26-2013, 10:04 AM

In the UK for a Kindle return, they email you a label to print and you have to take it to a Yodel Connect Plus drop point in a local(ish) shop - in my case the nearest one was a Spar a mile and bit away... I would have much preferred to be able to drop it off at the local post office 100 yards from home

Blossom · 02-26-2013, 11:55 AM

Quote:

Originally Posted by drewh

Soz heather just saw this. On the amazon prepaid label page, see the 'print this mailing label', click it then go print. It'll automatically print three invoices with it. Apparently any international package needs the three (maybe yours being all in the US doesnt though?) so the guy checked them and told me to sign and date the bottom of each.

blossom - I didn't sign anything of theirs... he just wanted to check in the box, then looked at the 3 invoices for each (I hadn't signed them), so told me to, then he scanned them. Maybe its an Aus thing but he apologised saying they had to check inside them. Maybe the next time he comes round he won't bother, who knows? I guess there could be anything in there so important for them to check inside. He didn't bring any label, I printed the prepaid ones on here. Prob international shipments are more heavily scrutinised? who knows.

I'll bet it's a customs thing. I didn't realize you was out of country.

Blossom · 02-26-2013, 11:57 AM

Quote:

Originally Posted by xendula

In the US, if you return a defective device, they usually email you a free shipping label that you can print out, but I have always dropped off the box to Staples or OfficeMax. Had I known they come pick it up, I would have requested it. Sounds like great service.

I think it depends on how you paid for shipping. The first time the guy overnighted one to me so he arranged for the other to be picked up. The second time I had paid for overnight shipping on my Kindle Fire.So they overnighted me a replacement and arrange for it to be picked up at the same time.

heatherlynn · 02-26-2013, 12:24 PM

okay somebody hold me back from going over the deep end because i am going to cry

i got my replacement and it has MORE white pixels than the first. they are all coming from the same facility, same batch number, what do i expect? i'm ready to return all three and just be done with this. it is beyond frustrating.

sparklemotion · 02-26-2013, 12:33 PM

Quote:

Originally Posted by heatherlynn

okay somebody hold me back from going over the deep end because i am going to cry

i got my replacement and it has MORE white pixels than the first. they are all coming from the same facility, same batch number, what do i expect? i'm ready to return all three and just be done with this. it is beyond frustrating.

Oh no, I'm sorry. How disappointing and frustrating.

02-26-2013, 10:04 AM	#521
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	In the UK for a Kindle return, they email you a label to print and you have to take it to a Yodel Connect Plus drop point in a local(ish) shop - in my case the nearest one was a Spar a mile and bit away... I would have much preferred to be able to drop it off at the local post office 100 yards from home Last edited by Yolina; 02-26-2013 at 10:08 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
general quality defects in my Kindle 4	joblack	Amazon Kindle	31	08-08-2012 01:43 PM
Weird sounds in K4NT. Defects?	AEA64	Amazon Kindle	4	03-26-2012 12:31 AM
DR800 MAIN DEFECTS OF THE DR800S/SG DEVICE	repods	iRex	28	06-07-2010 05:03 PM
Iliad screen defects	Scifier	iRex	9	01-25-2008 02:36 AM

02-25-2013, 08:50 PM	#511
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	just two. with the second replacement coming tomorrow it is three paperwhites in all

02-25-2013, 11:06 PM	#512
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	UPS came today to pick up the Kindle going back -fairly good process with the prepaid label but I'd nicely sealed up the boxes.. had to reopen them! My '502' is currently in Louisville, Kentucky - come to Brisbane, Australia already!!

02-26-2013, 12:22 AM	#513
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	why did you have to open up the boxes? I wanted to do the ups scheduled pick up but I wasn't sure if that would cost me any money. I was just going to send the paperwhites back in their original black boxes. that was exactly how amazon sent me my first replacement which I didn't appreciate all that much

02-26-2013, 12:27 AM	#514
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	It was really easy Heather (and cost nothing). Basically, keep the boxes unsealed so they can inspect the contents (I just used a stanley knife to slice open the tape I so carefully put on...!). Print out the UPS prepaid label and when you do it'll auto print 3 copies of the invoices. Sign all at the bottom of each and date it and attach label over the one on the underside of the box (or if none just put it there). When the guy/gal comes round, they'll inspect the black box (I did same, used box it came in), check the invoices, then tell you to seal it up and check your ID. They'll scan it and head off - make a note of the tracking number and then you can see yourself when it reaches Amazon. Really easy and much preferred to going and queueing at the PO.

02-26-2013, 12:33 AM	#515
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	ohh okay that seems easy. the only part I didn't get was what you said about the three invoices. I printed out my return labels and all they are are just pre-paid labels. or do you mean the ups person prints out the invoices?

02-26-2013, 08:48 AM	#518
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Weird, I thought only large items get picked up by UPS for free. So all these times, I really would not have needed to drive to a store to mail them back?!?

02-26-2013, 09:34 AM	#519
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	xendula, think you have to ask for it. First time I got the label where 'you pay shipping' and they reimburse you. I went into the online chat and asked if I could have a prepaid label - done! Aus Post would have charged $35 minimum, so UPS in such huge volume is prob same or less..?

02-26-2013, 12:24 PM	#524
heatherlynn Connoisseur Posts: 75 Karma: 599978 Join Date: Feb 2013 Device: Kindle Paperwhite	okay somebody hold me back from going over the deep end because i am going to cry i got my replacement and it has MORE white pixels than the first. they are all coming from the same facility, same batch number, what do i expect? i'm ready to return all three and just be done with this. it is beyond frustrating.