10 facts about Amazon

BeccaPrice · 03-31-2013, 01:20 PM

My favorite:

Quote:

Amazon.com employees spend two days every two years working at the customer service desk, even the CEO. This practice is to help all workers understand the customer service process.

here is the link

xg4bx · 03-31-2013, 01:41 PM

Of course there are a few bad eggs but Amazon has the best customer service I've ever dealt with. When my Kindle broke a few years ago someone was on the phone with me and shipping a new one within 10 minutes and it was like 8pm at night.

David Munch · 03-31-2013, 02:23 PM

11. The headquarter is not located in the Amazons. (Took me a few years to realize that!)

Good article.

DianNC · 03-31-2013, 02:56 PM

Quote:

Originally Posted by xg4bx

...Amazon has the best customer service I've ever dealt with.

Amazon is the only company I never dread calling. They're prompt, courteous, helpful and their customer always comes first.

That's been my experience...I hope they never change.

copyrite · 03-31-2013, 03:08 PM

My December purchased Kindle Fire 2 developed a vertical line last weekend. Called Support, was only on the phone 15 minutes maximum, and had a new device on Tuesday. Best.Support.Ever!

ucfgrad93 · 03-31-2013, 03:53 PM

I have never had a problem with Amazon. They are fantastic!

MmavisO · 03-31-2013, 04:31 PM

I've never dealt with Amazon's customer service myself, but as an unappreciated customer service agent who must all too frequently give customers incorrect or unsatisfactory answers because those above me won't listen to reason, I only wish more companies would do this. Let the decision makers deal with the consequences of their decisions by taking customer calls from customers justifiably upset with a decision and find out how a seemingly simple decision is anything but. Instead, show them that treating the customer right is always the right decision. A little cost now can reap tremendous benefits later.

QuantumIguana · 03-31-2013, 05:07 PM

I've never used Amazon's customer service, but their customer service is why I have a Kindle instead of a Nook. I listened to a friend who had to deal with B&N customer service.

fjtorres · 03-31-2013, 08:10 PM

My two favorites:

Quote:

Greg Linden a former Amazon employee who invented the recommendation engine described Amazon’s initial frugality. Linden writes, “the quintessential example of Amazon’s frugality was the door desk. Leave it to Jeff Bezos. Buy a wooden door, preferably a hollow core wooden door with no holes pre-drilled. Saw a couple 4″ x 4″ x 6′ pillars in half. Bolt them to the door with a couple of scary looking angle brackets. Put it in front of a programmer. Door desk.”

Out of the box thinking.

Quote:

Amazon’s unique users are 5x more valuable than eBay’s. Amazon’s average unique user brings in about $189 while eBay’s brings in just $39.

And it has been reported that the average Prime customer rings in $1200 a year.
(There are 10 million-plus of those.)

Explains a lot of the tooth-gnashing when Amazon is the topic.
http://business.time.com/2013/03/18/...yone-imagined/

Catlady · 03-31-2013, 08:21 PM

Amazon's customer service people seem to have a little more latitude to fix a problem than those at other companies I've dealt with--they don't always have to transfer the call to a different department or a supervisor; they can actually DO something.

Xanthe · 03-31-2013, 08:37 PM

Ah, for an hour's free shopping in that warehouse....

glamourgenet · 04-01-2013, 03:58 AM

I think I'm a very rare case in that the two times I've ever needed to contact Amazon's Kindle customer service, I've had an extremely bad time. The first representative accused me of having insufficient funds to purchase an ebook without looking at my account, and the second representative made me perform a factory reset on my Kindle over ten times before he was willing to admit that I was explaining a legitimate problem.

forsooth · 04-01-2013, 04:19 AM

Quote:

Originally Posted by David Munch

11. The headquarter is not located in the Amazons. (Took me a few years to realize that!)

Good article.

you one crazy guy!

forsooth · 04-01-2013, 04:23 AM

only one problem ever had with amazon

I wanted them change setting for 1 button buy on kindle
service person wasted much time teaching me how
I never could do

finally she did it
wasted much time trying to teach

now I think maybe she is Vice President of Human Resources
That explain her taking so much time

jmilica · 04-01-2013, 05:40 AM

I was chatting with customer service few times and they were so great and helpful that I became a regular Amazon international customer since around 8 years back.
On top of that, when I bought my first Kindle (3, Keyboard, WiFi, international) they charged me custom duty fee in advance (according to their policy). The Kindle came to India really fast, I was impressed and then two days later amount of around 5$ got deposited back to my credit card by Amazon.
I got an email saying that the actual fee charged by Indian customs was that much less so Amazon is returning the extra money I paid. I never had such an experience and after that they became my absolute favorite. I bought a Kindle for my husband, PW for me, and two more PWs for my family.
I also keep ordering from them various other things not available in India and I am still a very satisfied customer

04-01-2013, 04:23 AM	#14
forsooth tec montage Posts: 435 Karma: 544444445 Join Date: Sep 2012 Location: harsh unforgiving places Device: kindles, lenovo, chromebook, mobiles	only one problem ever had with amazon I wanted them change setting for 1 button buy on kindle service person wasted much time teaching me how I never could do finally she did it wasted much time trying to teach now I think maybe she is Vice President of Human Resources That explain her taking so much time Last edited by forsooth; 04-01-2013 at 04:27 AM.

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03-31-2013, 01:41 PM	#2
xg4bx Are you gonna eat that? Posts: 1,633 Karma: 23215128 Join Date: Jun 2011 Location: Phillipsburg, NJ Device: Kindle 3, Nook STG	Of course there are a few bad eggs but Amazon has the best customer service I've ever dealt with. When my Kindle broke a few years ago someone was on the phone with me and shipping a new one within 10 minutes and it was like 8pm at night.

03-31-2013, 02:23 PM	#3
David Munch Scholar Posts: 1,008 Karma: 3999312 Join Date: Aug 2008 Location: Denmark Device: Kobo Libra H2O + iPad Air 4	11. The headquarter is not located in the Amazons. (Took me a few years to realize that!) Good article.

03-31-2013, 03:08 PM	#5
copyrite Wizard Posts: 1,814 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	My December purchased Kindle Fire 2 developed a vertical line last weekend. Called Support, was only on the phone 15 minutes maximum, and had a new device on Tuesday. Best.Support.Ever!

03-31-2013, 03:53 PM	#6
ucfgrad93 Wizard Posts: 2,360 Karma: 9026681 Join Date: Jun 2011 Location: Colorado Device: Kindle Paperwhite 2nd Gen	I have never had a problem with Amazon. They are fantastic!

03-31-2013, 04:31 PM	#7
MmavisO Seeker Posts: 349 Karma: 479648 Join Date: Dec 2008 Location: Liberty, MO USA Device: Asus TF, PB 360, Jetbook Lite	I've never dealt with Amazon's customer service myself, but as an unappreciated customer service agent who must all too frequently give customers incorrect or unsatisfactory answers because those above me won't listen to reason, I only wish more companies would do this. Let the decision makers deal with the consequences of their decisions by taking customer calls from customers justifiably upset with a decision and find out how a seemingly simple decision is anything but. Instead, show them that treating the customer right is always the right decision. A little cost now can reap tremendous benefits later.

03-31-2013, 05:07 PM	#8
QuantumIguana Philosopher Posts: 2,034 Karma: 18736532 Join Date: Jan 2012 Device: Kindle Paperwhite 2 gen, Kindle Fire 1st Gen, Kindle Touch	I've never used Amazon's customer service, but their customer service is why I have a Kindle instead of a Nook. I listened to a friend who had to deal with B&N customer service.

03-31-2013, 08:21 PM	#10
Catlady Grand Sorcerer Posts: 7,345 Karma: 52398889 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	Amazon's customer service people seem to have a little more latitude to fix a problem than those at other companies I've dealt with--they don't always have to transfer the call to a different department or a supervisor; they can actually DO something.

03-31-2013, 08:37 PM	#11
Xanthe Plan B Is Now In Force Posts: 1,894 Karma: 8086979 Join Date: Jan 2010 Location: Surebleak Device: Aluratek,Sony 350/T1,Pandigital,eBM 911,Nook HD/HD+,Fire HDX 7/8.9,PW2	Ah, for an hour's free shopping in that warehouse....

04-01-2013, 03:58 AM	#12
glamourgenet Nameless Being	I think I'm a very rare case in that the two times I've ever needed to contact Amazon's Kindle customer service, I've had an extremely bad time. The first representative accused me of having insufficient funds to purchase an ebook without looking at my account, and the second representative made me perform a factory reset on my Kindle over ten times before he was willing to admit that I was explaining a legitimate problem.

04-01-2013, 05:40 AM	#15
jmilica Banned Posts: 335 Karma: 1545924 Join Date: Apr 2012 Location: India Device: Kindle KB, Kindle PW	I was chatting with customer service few times and they were so great and helpful that I became a regular Amazon international customer since around 8 years back. On top of that, when I bought my first Kindle (3, Keyboard, WiFi, international) they charged me custom duty fee in advance (according to their policy). The Kindle came to India really fast, I was impressed and then two days later amount of around 5$ got deposited back to my credit card by Amazon. I got an email saying that the actual fee charged by Indian customs was that much less so Amazon is returning the extra money I paid. I never had such an experience and after that they became my absolute favorite. I bought a Kindle for my husband, PW for me, and two more PWs for my family. I also keep ordering from them various other things not available in India and I am still a very satisfied customer

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