04-21-2009, 07:06 PM | #1 |
Addict
Posts: 206
Karma: 310
Join Date: Mar 2009
Location: Tulsa OK
Device: K3
|
Can't login onto Sony Ebookstore
Every time I try I get this piece of crap message.
Unable to access store. Check internet connection...blah blah blah This has been going on for days. Worthless. I was soooooo close to breaking open my Sony reader instead of returning it and now this is all but convincing me that I will have nothing but trouble with the whole thing. How irritating. If I don't get a fix for this tonight this device will be going back tomorrow and I won't look at Sony again. |
04-21-2009, 07:14 PM | #2 |
Addict
Posts: 206
Karma: 310
Join Date: Mar 2009
Location: Tulsa OK
Device: K3
|
Makes no sense as I can peruse the store, add books to cart, etc. But when I try to login to purchase a book it come back with this stupid unable to access the store. How in the heck is that possible when I have been accessing it all along?! And there is nowhere in the software that you can click to contact customer support. Worthless!
|
Advert | |
|
04-21-2009, 07:35 PM | #3 |
sleepless reader
Posts: 4,763
Karma: 615547
Join Date: Jan 2008
Location: Germany, near Stuttgart
Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3
|
Yeah, it's really hard to click "Contact us" within the ebook store or to make a phone call or to take a look at sony.com...
Do you have some kind of security software installed that might block the access? Maybe this thread offers you some more ideas... |
04-24-2009, 12:48 PM | #4 |
Addict
Posts: 206
Karma: 310
Join Date: Mar 2009
Location: Tulsa OK
Device: K3
|
Hmmm. I saw no 'contact us'. I will look again. But I don't appreciate the rolled eyes.
Mods, please close the thread as I am done asking for help on this subject! |
04-24-2009, 01:34 PM | #5 |
Hi There!
Posts: 7,473
Karma: 2930523
Join Date: Feb 2008
Location: Ft Lauderdale
Device: iPad
|
Sorry, but I never saw this post. I wonder, can you access your account via this http://ebookstore.sony.com/ instead of via the library? That way, at least you would have a better idea if it is something with your account or something with your device that is causing the problem.
Have you upgraded to IE8? I hope it isn't going to cause a lot of problems for us. |
Advert | |
|
04-24-2009, 02:01 PM | #6 | |
sleepless reader
Posts: 4,763
Karma: 615547
Join Date: Jan 2008
Location: Germany, near Stuttgart
Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3
|
Quote:
Did take a look into the thread i mentioned? The strange thing is, that your internet connection (HTTP as used by the sony library) seems to work and it could be that just the SSL-secured URLs (used if you want purchase in the store) don't work. |
|
04-25-2009, 02:13 AM | #7 |
I need a holiday!
Posts: 1,227
Karma: 4622
Join Date: Dec 2008
Location: Scotland
Device: PRS-505, ipod touch
|
|
04-25-2009, 03:09 AM | #8 | |
Zealot
Posts: 135
Karma: 150
Join Date: Mar 2009
Device: none
|
Quote:
CONNECTION ERRORS: I am unable to access the store. I get a message that says the store is unavailable or that I am not connected to the internet or it just times out. Question I am unable to connect to the store. Answer To troubleshoot this issue, please follow the steps below: 1. Full operation and access to the eBook Store may be inhibited if a firewall or proxy is being used. It may be necessary to adjust the firewall or proxy settings to correctly access the eBook Store. • Ensure the computer being used to access the eBook Store meets all the system requirements. • Configure the Internet Explorer browser Security settings for the eBook Store web site. Tools - Internet Options General tab Browsing History area, click Delete. Choose temporary Internet files in the popup. Security tab Internet zone, Set to Default Level. Privacy tab Set to Default level. 2. If your Microsoft Windows Internet and Firewall options seem correct, please try disabling any third-party PC Firewall software, as well as any third-party anti-virus or anti-spyware applications, and delete the Temporary Internet Files. Then re-try the eBook Library application to see if connectivity to the eBook Store is now working. If this is the case, try selectively re-enabling these third-party security applications to see which one caused the problem. Once identified, review the configuration options for that application to allow the eBook Library to access the internet. If necessary, please contact the software vendor for assistance. The eBook Library application uses HTTP and HTTPS on port 80 to connect to the eBook Store. 3. If you still have problems, ensure that the correct username and password have been entered. Note: Both the username and password are case sensitive. If the username or password have been forgotten or lost, they can be reset via the eBook Store by clicking on Account, and then Change Password located under the User Information section. 4. If you still experience difficulty when attempting to access the store, try uninstalling and reinstalling the software using the following process: **For XP: Go to Start>Control Panel and open Add/Remove programs. Find and uninstall/remove "eBook Library by Sony". Open My Computer. Go to Tools>Folder Options. Click View and select “Show hidden files and folders” and click OK. Please delete the following folders: C:\Documents and Settings\All Users\Application Data\Kinoma C:\Documents and Settings\All Users\Application Data\Marlin C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation C:\Program Files\Sony\eBook Library **For Vista: Go to Start>Control Panel and open Programs and Features>Uninstall a Program. Click Start --> Control Panel --> Folder Options Select the View tab Click Show hidden files and folders Please delete the following folders: C:\ProgramData\kinoma C:\ProgramData\Marlin C:\Program Files\Sony\eBook Library C:\Users\[your user name]\AppData\Local\Sony Corporation C:\Users\[your user name]\AppData\Local\kinoma After doing so, reinstall your eBook Library software. I hope this helps. |
|
09-21-2009, 09:55 PM | #9 |
Junior Member
Posts: 4
Karma: 10
Join Date: Sep 2009
Device: PRS-505
|
What to do If I've tried all of the above and still cannot access ebookstore via internet or library software???? I can view any/all website on the internet except ebook store. This is the strangest issue I have ever come had. HELP PLZ!!!!
|
09-21-2009, 10:19 PM | #10 |
Storm Surge'n
Posts: 5,776
Karma: 8213195
Join Date: Nov 2008
Location: Lobster Capital
Device: S0ny PRS-300/350/505/700/T1
|
Are you using Windows XP or Vista and are you using Windows Firewall?
|
09-22-2009, 08:24 AM | #11 |
Junior Member
Posts: 4
Karma: 10
Join Date: Sep 2009
Device: PRS-505
|
I'm using XP and my Windows Firewall is off.
|
09-22-2009, 08:33 AM | #12 |
Storm Surge'n
Posts: 5,776
Karma: 8213195
Join Date: Nov 2008
Location: Lobster Capital
Device: S0ny PRS-300/350/505/700/T1
|
Hmmm. I was hoping you just hadn't opened (or somehow accidental closed) the port in the Windows Firewall. Have you added an exception in the firewall that you are using, or is Windows Firewall off while you are trying to test?
|
09-22-2009, 08:45 AM | #13 |
Grand Sorcerer
Posts: 5,870
Karma: 27376
Join Date: Dec 2008
Location: Pennsylvania
Device: PRS-505
|
This happened to me once when I was on a poor internet connection. I could surf the store but login refused to work. Once I got to a solid connection, everything was fine.
|
09-22-2009, 08:59 AM | #14 |
Grand Sorcerer
Posts: 44,748
Karma: 55645321
Join Date: Jan 2007
Location: Peru
Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One
|
No problem for me.
A few minutes ago, I logged in and bought the Yancey book you mentioned. Don |
09-22-2009, 09:03 AM | #15 | |
Grand Sorcerer
Posts: 44,748
Karma: 55645321
Join Date: Jan 2007
Location: Peru
Device: Kindle: Oasis 3, Voyage WiFi; Kobo: Libra 2, Aura One
|
Quote:
I can tell you what happened to me not too long ago: Apparently, my bank had been purchased by another bank and went through a name change. My debit card had not expired. Also, apparently with my bank, when there are no deposits for about 6 months (if my memory is correct on this point), they freeze the account. When I went to the U.S. recently, they fixed the problem for me and issued me a new debit card with the new bank's name. While all this was going on, I was able to log onto my Sony account, look at books, etc. - I just couldn't purchase anything. Don |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Sony vs Kindle eBookstore | bschase2 | Which one should I buy? | 22 | 12-18-2009 04:53 AM |
Help! No access to Sony Ebookstore with french Sony Reader?? | sumpa | Sony Reader | 10 | 06-09-2009 12:58 AM |
Sony eBookstore Renewal | jimhen | Sony Reader | 11 | 11-02-2008 03:33 PM |
Why buy from the sony ebookstore? | AndiR | Sony Reader | 15 | 07-17-2008 02:01 PM |
Sony ebookstore problems? | ZaZg | Sony Reader | 7 | 02-08-2008 09:38 AM |