Troubleshooting K3 not connecting to 3G

boringfrog · 12-09-2012, 07:35 AM

Hi all, not sure is this is the right place to post but, I have a Kindle Keyboard 3G, I bought it second hand, when I turn on the Wi-Fi and try to get the 3G connected it will not connect, I have tried manually changing providers, and in the 611 page it will say the network name but under status it says "limited service". I'm thinking Amazon has barred this K3.

HarryT · 12-09-2012, 07:38 AM

Contact Amazon customer service and ask them. But, assuming you've successfully registered the Kindle, it's unlikely that it's blacklisted. You can't register a blacklisted device.

boringfrog · 12-09-2012, 07:45 AM

When I try to register via Wi-Fi it says, your kindle is unable to connect?

DuckieTigger · 12-09-2012, 07:59 AM

Quote:

Originally Posted by boringfrog

When I try to register via Wi-Fi it says, your kindle is unable to connect?

Might be a problem with your wifi network, or a blacklisted device. Try activating it from a computer on your manage your kindle page. If it doesn't work there you bought an expensive paperweight. Or you can use it unregistered with limited features.

DuckieTigger · 12-09-2012, 08:06 AM

Oh if it is blacklisted, you might wan't to raise hell with the seller. And return it if that is an option. It is possible that you bought stolen property - so you need to decide if you want to involve local authorities or not. It would still be technically Amazons Kindle, and they might be able to salvage some of it - they more than likely replaced it and wrote it off as a loss.

boringfrog · 12-09-2012, 09:04 AM

Quote:

Originally Posted by DuckieTigger

Might be a problem with your wifi network, or a blacklisted device. Try activating it from a computer on your manage your kindle page. If it doesn't work there you bought an expensive paperweight. Or you can use it unregistered with limited features.

Trying to find how to register a new device on the manage your kindle page?

HarryT · 12-09-2012, 09:59 AM

You can't. You used to be able to, but not any more. Has to be done via WiFI/3G now. You REALLY need to contact Kindle Customer Service - they are the only ones who can help you.

12-09-2012, 07:35 AM	#1
boringfrog Junior Member Posts: 3 Karma: 10 Join Date: Dec 2012 Device: Kindle Keyboard	K3 not connecting to 3G Hi all, not sure is this is the right place to post but, I have a Kindle Keyboard 3G, I bought it second hand, when I turn on the Wi-Fi and try to get the 3G connected it will not connect, I have tried manually changing providers, and in the 611 page it will say the network name but under status it says "limited service". I'm thinking Amazon has barred this K3.

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12-09-2012, 07:38 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Contact Amazon customer service and ask them. But, assuming you've successfully registered the Kindle, it's unlikely that it's blacklisted. You can't register a blacklisted device.

12-09-2012, 07:45 AM	#3
boringfrog Junior Member Posts: 3 Karma: 10 Join Date: Dec 2012 Device: Kindle Keyboard	When I try to register via Wi-Fi it says, your kindle is unable to connect?

12-09-2012, 08:06 AM	#5
DuckieTigger Wizard Posts: 4,742 Karma: 246906703 Join Date: Dec 2011 Location: USA Device: Oasis 3, Oasis 2, PW3, PW1, KT	Oh if it is blacklisted, you might wan't to raise hell with the seller. And return it if that is an option. It is possible that you bought stolen property - so you need to decide if you want to involve local authorities or not. It would still be technically Amazons Kindle, and they might be able to salvage some of it - they more than likely replaced it and wrote it off as a loss.

12-09-2012, 09:59 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You can't. You used to be able to, but not any more. Has to be done via WiFI/3G now. You REALLY need to contact Kindle Customer Service - they are the only ones who can help you.

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