03-15-2012, 01:37 PM | #151 |
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03-15-2012, 01:38 PM | #152 |
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You're right, single clicking.
*Edit: They should put this in the manual,as with the device's delay is not easy to know what's happening. Sometimes nothing happens, and then 5 seconds later I get 4 refreshes after one another... Last edited by ProDigit; 03-15-2012 at 01:43 PM. |
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03-15-2012, 02:03 PM | #153 |
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Thank you Andrew and ProDigit. I didn't know these tips!
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03-15-2012, 02:22 PM | #154 | |
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03-15-2012, 02:37 PM | #155 | |
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Ectaco Customer service
Quote:
Yes. I contacted them the next day after receiving JBC. I told them about these 2 problems that my JBC has and that bother me a lot (dark grey screen and artefacts or ghosting like you call it). I was wondering if I received a defective product or this was normal for JBC. The answer was that this is completely normal for their product (JBC) and CANNOT be corrected. And really it was the only one specific answer I got from Ectaco's customer service while calling them. After they told me that my JBC is not defective and completely normal I answered that in this case I would like to return JBC and get the refund. Their invoice (which came with JBC) states: "A Returm Merchandise Authorization (RMA) number and Return shipping address must be obtained from Ectaco Inc prior to the return of any merchandise. All returns are made within 7 days of delivery and are subject to a 6.5% restocking fee and deduction of shipping cost". So right away I asked them to provide me with RMA #. They said that my JBL cannot be returned since I traded my old reader for it. (Somebody else on this forum mentioned this promotion Ectaco had in the late February - trade-in your old Reader for the JBC and get JBC for $399.95). Nothing in this promotion or anywhere else was mentioned that if you use this promotion you cannot follow their standard return policy. So it was interesting suprise for me to hear about it after I asked them for RMA # (the next day after my JBC arrived). So the person in Customer Service told me that he cannot provide me with RMA# and transferred my call somewhere else where nobody picked up the phone. The only option was lo leave the message and they call you back. I left voice message. I called Ectaco a lot of times after that. The same scenario every time: the young lady with very beautiful voice answers something like this : "Hi! This is Ectaco. How can I help you?" I explain that I need to get RMA # in order to return my JBC. She transfers my call and of cause nobody answers it. I leave the message and nobody calls me back. Finally once somebody answered and told me that he cannot provide me with RMA#. He gave me email address and the name of the person who has the power to solve my problem (very simple problem I believe - just provide me with RMA # according their own return policy). I emailed that person a week ago (last Thursday) ang got the answer the same day which stated: "The representative was right, that we don’t have return policy if the customer sends the trade-in item first. However, we would like to make an exception for you. We will need to send your old unit back. Please confirm that we can deduct the shipping cost ($12.80) for your old Jet Book from the amount of your refund". I answered right away (it was exactly a week ago) that I didn't mind them to deduct the shipping cost ($12.80) from my refund. I waited about 4 days for the answer from Ectaco. I contacted them again via email and the form on their website. Actually the message entered on their website was answered within 24 hours. Guess what it stated: "Please contact our New York office. They will provide answers to your questions. Then Phone number and their business hours." Monday morning I called Ectaco's office and... guess what? Again the same story: the young lady with very beautiful voice transfers my call and of cause nobody answers it. I leave the message and nobody calls me back... So I decided to call Paypal to seek their advice. Paypal escalated the disput into the claim right away and they represent my interests now. I let Paypal to handle all the communication with Ectaco on my behalf. This was my experience of dealing with Ectaco's Customer service. Last edited by Valentinka; 03-15-2012 at 06:08 PM. |
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03-15-2012, 03:16 PM | #156 |
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Very complicate. Good luck then
Anyway I was talking about tecnical support for solvable problems. The background it's a Triton properties for now, you can't change it. If you dislike this screen you must get rid of it. Last edited by mod186k1; 03-15-2012 at 03:45 PM. |
03-15-2012, 03:19 PM | #157 |
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03-15-2012, 03:38 PM | #158 |
ex se ens
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Gosh.
Very sorry to hear this. Hope Paypal can help. |
03-16-2012, 12:38 AM | #159 | |
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03-16-2012, 03:46 AM | #160 |
ex se ens
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I can just assure two things:
1) I am myself, the one who's writing 2) I didn't ever buy a JBC, nor would I do it I don't know if Kris or Prodigit are right. But please Valentinka, Andy, Poohbear, Dulin's and others: if you plan any identity exchange, send me al least one email, first. Wait...What if...OMG no. What if I'm Kris777? --- Now seriously: I do not know if it's just that your passion makes for you impossible to stand any critique about this gadget. If you have some real doubts about fake accounts, please submit them to mods, they'll know what to do. Last edited by lorenzoens; 03-16-2012 at 04:05 AM. |
03-16-2012, 04:22 AM | #161 |
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Some of the posters seem to have as many quirks as the devices they are talking about ...
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03-16-2012, 06:19 AM | #162 | ||
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Dear ignacio ferrer,
have you read the title of this thread? have you noticed @lorenzoens calls always JBC an "gadget" instead of eReader? I can accept the sane criticism like the one of lady Valentinka, but when someone tell me: Quote:
Quote:
But even if I would think, for mere example, your M92 is not a good reader (and I don't think so, it is just an example) because eink is B/W and it's too static, I would not even dream to call M92 a "gadget" because I'd know there are benefits in a static B/W eink. And most of all ok, I understand (even if I disagree) these reasons. Is it useful to repeat them in every posts? Instead I would appreciate to find solutions (in this way of view I was tipping lady Valentinka but I was missed the point) and ideas of improvements to forward to Ectaco technical support. I missed the point with @Valentinka because I didn't realize soon she has got the decision to return its "gadget" and so it is useless tipping her. It was my fault, I'm sorry. AM Last edited by mod186k1; 03-16-2012 at 06:25 AM. |
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03-16-2012, 01:07 PM | #163 |
ex se ens
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Last edited by lorenzoens; 03-16-2012 at 01:39 PM. |
03-16-2012, 01:37 PM | #164 |
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Sure I was labelled as troll because of raising a couple of very valid points here
I guess that since I do not own the device they make no sense On the other side I can say the same, all of a sudden since the device was launched on the market we have a couple of blind and "no matter what" supporters that showed up at that time Do you honestly believe that this device at this price needs bad advertising from competitors? You had resellers voicing their concerns here. For them it is simply business to taking sides, they want to make money and they will sell whatever is competitive and in demand if they can. |
03-16-2012, 01:48 PM | #165 |
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1) once it is enough
2) the term "gadget" sounds like a "toy". Usb flash key is a gadget or is a pocket storage memory? 3) Are you joking or are you talking seriously? 4) your position is very clear 5) probably there is something in your speech... ? 6) read the number (3) - anyway there are also the thread " You are subscribed to this thread Am I never to be satisfied with the JetBook Color?" and "JetBook Color Review - by a Long-Time Kindle DXG User". 3 threads talking about similar topic. It seems to contradict you. Last edited by mod186k1; 03-16-2012 at 02:03 PM. |
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