iRex iLiad emergency hotline

doctorow · 08-11-2006, 09:56 AM

In case you are in trouble with the software or hardware of your iLiad, you may want to contact iRex directly via phone. The following number (based in Germany) proved to be useful:

+49 5241 999 723

scotty1024 · 08-11-2006, 04:18 PM

I think that's a "local" phone call on my Vonage service.

The world, she sure is a' changin'...

Alexander Turcic · 09-08-2006, 01:51 PM

Some more useful ways of getting in direct contact with them:

Techsupport@irextechnologies.com (for technical issues)
Shop@irextechnologies.com (for info regarding orders/shipment)
Info@irextechnologies.com (for general information)

scotty1024 · 09-08-2006, 03:34 PM

But nothing seems to move them quickly (not even having gotten a second dead unit in a row). So adjust your expectations accordingly.

pdam · 09-11-2006, 03:54 AM

It must be said iRex's customer service really does need improving. My device was shipped without a UK plug socket adapter (and I'm in the UK). I entered the details of the issue through the iRex website the day after I device, I haven't even had confirmation of receipt of the issue a week later ...

NatCh · 09-11-2006, 10:43 AM

Yeah, they don't provide that adaptor, apparently. I think Riocaz found he had to just buy his own, a minor irritation, but an irritation, nonetheless.

pdam · 09-11-2006, 11:59 AM

I've got lot's of plugs, so not an issue as such for me ... but as you say, an irritation - It won't be a favorate present this Christmas ... it's like getting a toy with no batteries ...

mdh · 09-14-2006, 01:42 AM

I saw several comments about no UK plug. There was one in the box with my iLiad. Im in the US so I have not tried it. But I was happy to see it for next time I visit the family.

Mark

pdam · 09-14-2006, 05:14 AM

...Still I have had no reply from iRex !!! Mails go into a black hole ... this is not good PR for the company, having such grumbles on a public thread ...

Riocaz · 09-14-2006, 05:21 AM

mdh: You got a 3 pin UK style plug with yours?

If so you are the only person I have heard getting one.

scotty1024 · 09-14-2006, 09:35 AM

The magic number is: 3.

3 defective units in a row gets you an email response in 10 minutes.

mdh · 09-16-2006, 03:47 PM

Quote:

Originally Posted by Riocaz

mdh: You got a 3 pin UK style plug with yours?

If so you are the only person I have heard getting one.

It is a proper 3 pin UK plug and it fits on the power brick (with the low voltage cable comming out the "top" or ground pin side). Of course I have not got to the UK yet (just got back when the iRex arrived), but it is certainly a proper 3 pin UK plug.

I don't see a part number on it, just the UE Fuhua tag that is on all the plugs.

Mark

yokos · 09-19-2006, 10:55 AM

Quote:

Originally Posted by doctorow

In case you are in trouble with the software or hardware of your iLiad, you may want to contact iRex directly via phone. The following number (based in Germany) proved to be useful:

+49 5241 999 723

Quote:

Originally Posted by Alexander Turcic

Some more useful ways of getting in direct contact with them:

Techsupport@irextechnologies.com (for technical issues)
Shop@irextechnologies.com (for info regarding orders/shipment)
Info@irextechnologies.com (for general information)

Just an add-on: iRex wants to know your iLiad's MAC Address [printed on sticker on iLiad's back]

Henry Loenwind · 07-18-2007, 04:43 AM

Quote:

Originally Posted by scotty1024

But nothing seems to move them quickly (not even having gotten a second dead unit in a row). So adjust your expectations accordingly.

Yeah, I'm trying since June 9th to get them to repair my iLiad, and still in the eMail ping-pong.

FORMIGAS · 09-08-2007, 06:17 AM

Canvie el en fichero START.SH, del ILIAD

La línea
/usr/bin/Xfbdev -screen 768x1024x8 -3button -dpi 160 -br -nolisten tcp &

Por esta

/usr/bin/Xfbdev -screen 768x1024x16 -3button -dpi 160 -br -nolisten tcp &

Ahora el lector intenta arrancar, pero all ejecutar el START.SH saca líneas
Me podrías ayudar a volver a canviar dicho fichero.
No puedo entrar en el mismo por ninguna vía, Ya sea vía USB, RJ45, ETC.

Gracias por vuestra ayuda

08-11-2006, 09:56 AM	#1
doctorow Guru Posts: 914 Karma: 3410461 Join Date: May 2004 Device: Kindle Touch	iRex iLiad emergency hotline In case you are in trouble with the software or hardware of your iLiad, you may want to contact iRex directly via phone. The following number (based in Germany) proved to be useful: +49 5241 999 723

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08-11-2006, 04:18 PM	#2
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	I think that's a "local" phone call on my Vonage service. The world, she sure is a' changin'...

09-08-2006, 01:51 PM	#3
Alexander Turcic Fully Converged Posts: 18,163 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	Some more useful ways of getting in direct contact with them: Techsupport@irextechnologies.com (for technical issues) Shop@irextechnologies.com (for info regarding orders/shipment) Info@irextechnologies.com (for general information)

09-08-2006, 03:34 PM	#4
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	But nothing seems to move them quickly (not even having gotten a second dead unit in a row). So adjust your expectations accordingly.

09-11-2006, 03:54 AM	#5
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	It must be said iRex's customer service really does need improving. My device was shipped without a UK plug socket adapter (and I'm in the UK). I entered the details of the issue through the iRex website the day after I device, I haven't even had confirmation of receipt of the issue a week later ...

09-11-2006, 10:43 AM	#6
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Yeah, they don't provide that adaptor, apparently. I think Riocaz found he had to just buy his own, a minor irritation, but an irritation, nonetheless.

09-11-2006, 11:59 AM	#7
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	I've got lot's of plugs, so not an issue as such for me ... but as you say, an irritation - It won't be a favorate present this Christmas ... it's like getting a toy with no batteries ...

09-14-2006, 01:42 AM	#8
mdh Junior Member Posts: 5 Karma: 10 Join Date: Sep 2006 Location: SF Bay Area	I saw several comments about no UK plug. There was one in the box with my iLiad. Im in the US so I have not tried it. But I was happy to see it for next time I visit the family. Mark

09-14-2006, 05:14 AM	#9
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	...Still I have had no reply from iRex !!! Mails go into a black hole ... this is not good PR for the company, having such grumbles on a public thread ...

09-14-2006, 05:21 AM	#10
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	mdh: You got a 3 pin UK style plug with yours? If so you are the only person I have heard getting one.

09-14-2006, 09:35 AM	#11
scotty1024 Banned Posts: 1,300 Karma: 1479 Join Date: Jul 2006 Location: Peoples Republic of Washington Device: Reader / iPhone / Librie / Kindle	The magic number is: 3. 3 defective units in a row gets you an email response in 10 minutes.

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09-08-2007, 06:17 AM	#15
FORMIGAS Junior Member Posts: 1 Karma: 10 Join Date: Jul 2007 Device: ILEAD	Canvie el en fichero START.SH, del ILIAD La línea /usr/bin/Xfbdev -screen 768x1024x8 -3button -dpi 160 -br -nolisten tcp & Por esta /usr/bin/Xfbdev -screen 768x1024x16 -3button -dpi 160 -br -nolisten tcp & Ahora el lector intenta arrancar, pero all ejecutar el START.SH saca líneas Me podrías ayudar a volver a canviar dicho fichero. No puedo entrar en el mismo por ninguna vía, Ya sea vía USB, RJ45, ETC. Gracias por vuestra ayuda