05-07-2015, 06:18 PM | #1 |
Junior Member
Posts: 2
Karma: 10
Join Date: Apr 2015
Device: m96
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M96 pen keeps clicking all the time.
Hi!
I have an Onyx M96Universe. The button on the pen seems to be stuck. It clicks even when I hover on the tablet. I contacted the seller (https://onyx-boox.com/) and they asked for a video showing the problem. I sent them this: https://www.youtube.com/watch?v=6FcCiE0vVss They replied that it should be like this. ::FacePalm::. IMHO The device is under guaranty still, so they should be nice and send me a new pen, even though I would like to buy a bigger pen soon. I am pretty sure that it's the pen that which is stuck because it fixes itself when I don't use it for a week. But when I use it again, after a few hours it sticks again. Also sometimes when I press the nib it makes a cracking sound. So I feel like there is a hysteresis effect going on inside. So my questions are the following: Does the video show the problem correctly? Is this really normal? am I imagining things? What should I do? which pen should I buy? I am hoping that people's comment would confirm my problem and then I would respond to onyx support by directing the person in charge onto this thread. Also, how do you open this pen? I wish they'd just screw things together instead of gluing everything. Best, Amir |
05-09-2015, 10:42 AM | #2 |
Member
Posts: 19
Karma: 12
Join Date: Mar 2015
Device: Onyx Boox M96
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That's not normal behavior. The pen should only work when there is contact on the nib. I can only replicate your problem by taping the tip of the pen up and then hovering over the screen. Hopefully they can send you a replacement pen.
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