Anyone else having problems uploading personal content?

stoogeswoman · 02-19-2009, 11:08 AM

Yesterday afternoon I went thru the process at eBookwise to upload personal content. I went thru Step 1, fine; Step 2 fine; then Step 3 where it says "your document will be available in a few minutes", and below that it said "There are 15 documents ahead in the queue."

Four hours later I went back to the "Content Summary" and it still shows them as "loading".

This morning I went in thinking surely whatever was going on would have been fixed by now - and it's still loading!!!

I sent a message to their "customer service" last night but haven't gotten any reply. So just wanted to ask:

1. anyone else having (or had in the past) the same issue?

and

2. is there any way to "cancel" the upload? There doesn't seem to be any option for that but maybe I'm missing something.

Thanks!

DixieGal · 02-19-2009, 11:59 AM

I only used the personal content thing once or twice, just long enough to know it wasn't worth the trouble.

Save things to the eBookwise Librarian, which converts things that are convertible into IMP for you.

Did you try turning off your computer and restarting to see if the "loading" message goes away?

stoogeswoman · 02-19-2009, 12:53 PM

Yes, and also checked from my home computer. Didn't make any difference.

I tried the eBookwise Librarian but one of my documents has b&w photos, which it doesn't seem to be able to convert well. This is a doc I had uploaded before & accidentally deleted, and the photos looked great as a "personal content", so I wanted to re-input it that way.

I'm hoping someone will contact me today. Everyone here says they have good customer service so I'm assuming there's some benevolent geek tearing his/her hair out over the problem right now. ;-)

stoogeswoman · 02-19-2009, 12:53 PM

and speaking of good customer service, eek!

I'm still having the problem where every time I edit one of my posts, it creates a duplicate post instead! I'm making sure to hit the "Save Changes" button as someone else suggested but it's still happening.

So ... just get used to hearing twice as much from me, in the future!

stoogeswoman · 02-19-2009, 03:33 PM

Thought I would update to let you know it did finally go through at @ 11:30 today. Not sure why it took so long but hopefully it was just an aberration! :-)

sassanik · 02-19-2009, 03:47 PM

It seems to me that the last few days that Fictionwise's website has been running a bit slow. They could be having server issues, which could be causing your problem.

Dunno. I don't normally upload stuff online, just download and use my Librarian.

Amy

02-19-2009, 11:08 AM	#1
stoogeswoman Zealot Posts: 149 Karma: 492 Join Date: Feb 2009 Location: Reseda, CA Device: eBookwise 1150 and Kindle 1	Anyone else having problems uploading personal content? Yesterday afternoon I went thru the process at eBookwise to upload personal content. I went thru Step 1, fine; Step 2 fine; then Step 3 where it says "your document will be available in a few minutes", and below that it said "There are 15 documents ahead in the queue." Four hours later I went back to the "Content Summary" and it still shows them as "loading". This morning I went in thinking surely whatever was going on would have been fixed by now - and it's still loading!!! I sent a message to their "customer service" last night but haven't gotten any reply. So just wanted to ask: 1. anyone else having (or had in the past) the same issue? and 2. is there any way to "cancel" the upload? There doesn't seem to be any option for that but maybe I'm missing something. Thanks!

02-19-2009, 12:53 PM	#4
stoogeswoman Zealot Posts: 149 Karma: 492 Join Date: Feb 2009 Location: Reseda, CA Device: eBookwise 1150 and Kindle 1	and speaking of good customer service, eek! I'm still having the problem where every time I edit one of my posts, it creates a duplicate post instead! I'm making sure to hit the "Save Changes" button as someone else suggested but it's still happening. So ... just get used to hearing twice as much from me, in the future! Last edited by stoogeswoman; 02-19-2009 at 12:58 PM.

02-19-2009, 03:47 PM	#6
sassanik Guru Posts: 774 Karma: 1211741 Join Date: May 2008 Location: Oregon Device: EB1150, iPhone, Cool-er Purple, Pocketbook 360, Kindle Fire	slow It seems to me that the last few days that Fictionwise's website has been running a bit slow. They could be having server issues, which could be causing your problem. Dunno. I don't normally upload stuff online, just download and use my Librarian. Amy

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02-19-2009, 11:59 AM	#2
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	I only used the personal content thing once or twice, just long enough to know it wasn't worth the trouble. Save things to the eBookwise Librarian, which converts things that are convertible into IMP for you. Did you try turning off your computer and restarting to see if the "loading" message goes away?

02-19-2009, 03:33 PM	#5
stoogeswoman Zealot Posts: 149 Karma: 492 Join Date: Feb 2009 Location: Reseda, CA Device: eBookwise 1150 and Kindle 1	Thought I would update to let you know it did finally go through at @ 11:30 today. Not sure why it took so long but hopefully it was just an aberration! :-)

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