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Old 07-10-2014, 07:05 AM   #1
topcat07
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Can not get any response from customer service??
Live chat is always unavailable or you que for ever for an agent and there is non available.

Emailed 6 days ago not even an acknowledgement ?

I would call but dont really understand the weird dialing code for the uk and if it is standard rate?
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Old 07-10-2014, 08:33 AM   #2
indyglow
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Its the same here in India, call never connect to the weird customer support numbt.
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Old 07-10-2014, 05:32 PM   #3
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Something is going at Kobo Customer Service in not in a good way.

Last month, I had no issues contacting a Kobo customer rep. Usually they can callback within 5 minutes.

Now, when I try and contact them, the Kobo site states it would take 20 minutes for any callback. I have waited over 30 minutes and they still haven't contact me yet!
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Old 07-10-2014, 05:40 PM   #4
AnemicOak
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Maybe the live chat will work for you...
http://kobo.frontlinesvc.com/app/chat/chat_launch
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Old 07-10-2014, 05:53 PM   #5
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Quote:
Originally Posted by AnemicOak View Post
Maybe the live chat will work for you...
http://kobo.frontlinesvc.com/app/chat/chat_launch
Try that... the website keeps searching for an agent for over 10 minutes.
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