Bookeen Cybook Gen 3 Shipping Update - Page 3

jpb · 02-05-2008, 10:33 AM

Quote:

Originally Posted by HarryT

That probably means that they haven't been getting your e-mail. Try sending it from a different account (Yahoo, hotmail, or something similar).

Actually I've been sending from different accounts (I've also sent from the account that got the notification that it was shipped back in November). From what I've been reading on this forum I think you're being too generous regarding Bookeen's desire to provide customer service. I noticed a phone number on a 2004 press release,
Perhaps a phone call to Laurent Picard of Bookeen at
33-0-153792089 might help?

HarryT · 02-05-2008, 12:36 PM

I've personally always had prompt replies from "support@bookeen.com", jpb, which is why I have a suspicion that your e-mail is not reaching them. It's far more likely than sinister conspiracy theories, IMHO. I'm very sorry to hear that you're having such awful problem contacting them; forgive the obvious suggestion, but have you checked your spam filters to make sure that Bookeen's replies to you aren't getting lost?

tribble · 02-05-2008, 02:40 PM

I have had problems with bookeen not replying promptly. But it is probably just depending on how busy they are that particular day. They are only a couple of people and its getting quite hectic sometimes. And on monday, after having many hours of pcking and shipping done they get notified, that they have lost a few hundred units and many hours of work, because someone robbed the FedEx truck. I feel for them. But i can also understand people who are being annoyed by slow responses. Bookeen should get a ticket system going.

jpb · 02-05-2008, 03:34 PM

Quote:

Originally Posted by HarryT

I've personally always had prompt replies from "support@bookeen.com", jpb, which is why I have a suspicion that your e-mail is not reaching them. It's far more likely than sinister conspiracy theories, IMHO. I'm very sorry to hear that you're having such awful problem contacting them; forgive the obvious suggestion, but have you checked your spam filters to make sure that Bookeen's replies to you aren't getting lost?

Ya I know, I'm just getting frustrated, mostly cause I had my cybook working just long enough to have gotten used to having lots of books with me all the time; it's just the withdrawal symptoms talking

I have been checking my spam filters as well unfortunately nothing being held up that way as of yet.

slayda · 02-05-2008, 05:24 PM

Quote:

Originally Posted by tribble

I have had problems with bookeen not replying promptly. But it is probably just depending on how busy they are that particular day. They are only a couple of people and its getting quite hectic sometimes. And on monday, after having many hours of pcking and shipping done they get notified, that they have lost a few hundred units and many hours of work, because someone robbed the FedEx truck. I feel for them. But i can also understand people who are being annoyed by slow responses. Bookeen should get a ticket system going.

Everyone should keep a watch on Ebay to see who/if a bunch of Bookeen Cybook Gen 3's show up for sell.

delphidb96 · 02-05-2008, 05:29 PM

Quote:

Originally Posted by slayda

Everyone should keep a watch on Ebay to see who/if a bunch of Bookeen Cybook Gen 3's show up for sell.

Good point!

Derek

Vesper · 02-07-2008, 07:43 AM

On a lighter note...

My Cybook is "in transit"

I expect it to arrive early next week (what can I say - I'm an optimist)

Egghead · 02-07-2008, 02:06 PM

Just received a new email telling me that a replacement cybook has shipped. Yay!

JSWolf · 02-17-2008, 01:42 PM

And nobody has bothered to keep this thread updated to say the gen3 is once again out of stock.

HarryT · 02-17-2008, 01:43 PM

Perhaps because anyone who was interested already knew?

All you have to do is look at the Bookeen web site, after all.

JSWolf · 02-17-2008, 01:44 PM

I find out these things from MobileRead since I don't visit the Bookeen website all that much.

SUSGOD · 02-17-2008, 09:35 PM

Quote:

Originally Posted by JSWolf

And nobody has bothered to keep this thread updated to say the gen3 is once again out of stock.

On Feb 7, Prospect informed mobileread that the Bookeen website posted the sold out again notice. See https://www.mobileread.com/forums/showthread.php?t=20241

Susan

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02-05-2008, 12:36 PM	#32
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I've personally always had prompt replies from "support@bookeen.com", jpb, which is why I have a suspicion that your e-mail is not reaching them. It's far more likely than sinister conspiracy theories, IMHO. I'm very sorry to hear that you're having such awful problem contacting them; forgive the obvious suggestion, but have you checked your spam filters to make sure that Bookeen's replies to you aren't getting lost?

02-05-2008, 02:40 PM	#33
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	I have had problems with bookeen not replying promptly. But it is probably just depending on how busy they are that particular day. They are only a couple of people and its getting quite hectic sometimes. And on monday, after having many hours of pcking and shipping done they get notified, that they have lost a few hundred units and many hours of work, because someone robbed the FedEx truck. I feel for them. But i can also understand people who are being annoyed by slow responses. Bookeen should get a ticket system going.

02-07-2008, 07:43 AM	#37
Vesper Addict Posts: 205 Karma: 1133 Join Date: Nov 2007 Location: Serbia Device: Sony PRS-350, Cybook Gen3, Palm T\|X	On a lighter note... My Cybook is "in transit" I expect it to arrive early next week (what can I say - I'm an optimist)

02-07-2008, 02:06 PM	#38
Egghead Mentat Posts: 78 Karma: 77 Join Date: Jun 2006 Device: Bookeen Gen3 Cybook	Just received a new email telling me that a replacement cybook has shipped. Yay!

02-17-2008, 01:42 PM	#39
JSWolf Resident Curmudgeon Posts: 74,015 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	And nobody has bothered to keep this thread updated to say the gen3 is once again out of stock.

02-17-2008, 01:43 PM	#40
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Perhaps because anyone who was interested already knew? All you have to do is look at the Bookeen web site, after all.

02-17-2008, 01:44 PM	#41
JSWolf Resident Curmudgeon Posts: 74,015 Karma: 129333114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I find out these things from MobileRead since I don't visit the Bookeen website all that much.

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