"User CP" not working [solved: clear browser cache]

Jellby · 04-03-2012, 01:09 PM

After the maintenance, I click on the "User CP" link (top left) and it brings me to the main forums page. Am I alone? Is it a problem with my browser?

EDIT: It's not the only thing not working, the "Bookeen" forum does the same.

Alexander Turcic · 04-03-2012, 01:38 PM

Hi Jellby, this is indeed strange and I cannot replicate the problem. Did you try restarting browser?

Jellby · 04-03-2012, 01:51 PM

Not yet. I tried logging off, and closing the window. If it's not happening to everyone I'll try clearing the cache, restarting, etc.

Elfwreck · 04-03-2012, 01:53 PM

I also have this problem. Hmm. It works correctly in IE, so it's something about Firefox's settings that aren't happy with the forums. (Also, IE shows the headers etc. in English. I can't find anything that lets me change the language of the forum; I've no idea why Firefox thinks I should see forum buttons in German.)

Also: cannot figure out how to log out; I don't read enough German to find a "logout" button.

Alexander Turcic · 04-03-2012, 02:00 PM

I apologize for this. I have started Firefox and noticed the same. I believe it's Firefox having cached the redirect to the "We're upgrading" page. Clearing the cache and restarting Firefox did the trick.

Alexander Turcic · 04-03-2012, 02:01 PM

Quote:

Originally Posted by Alexander Turcic

I apologize for this. I have started Firefox and noticed the same. I believe it's Firefox having cached the redirect to the "We're upgrading" page. Clearing the cache and restarting Firefox did the trick.

Quoting myself, it's what I thought:

http://stackoverflow.com/questions/6...-301-redirects
http://getluky.net/2010/12/14/301-re...nnot-be-undon/

Our mistake for using a 301 (perm redirect) for the temporary upgrade page rather than a 302 (which would not have been cached by Firefox).

Wetdogeared · 04-03-2012, 02:02 PM

Quote:

Originally Posted by Elfwreck

I also have this problem. Hmm. It works correctly in IE, so it's something about Firefox's settings that aren't happy with the forums. (Also, IE shows the headers etc. in English. I can't find anything that lets me change the language of the forum; I've no idea why Firefox thinks I should see forum buttons in German.)

Also: cannot figure out how to log out; I don't read enough German to find a "logout" button.

Works fine with Firfox here.

At the bottom of the forums page (and several other pages), the second field from the left lets you select the language, English or German.

Elfwreck · 04-03-2012, 02:07 PM

Quote:

Originally Posted by Wetdogeared

At the bottom of the forums page (and several other pages), the second field from the left lets you select the language, English or German.

Found it; thanks! (Of course, I should have thought "I'll look on the FAQ search page for language settings. Now, what's the German word for FAQ?" Gah.) I've got no idea how that got switched but it was driving me crazy.

Jellby · 04-03-2012, 02:08 PM

Restarted the browser (Opera). It works fine now.

Elfwreck · 04-03-2012, 02:10 PM

Fixed! Thanks.

Alexander Turcic · 04-03-2012, 02:14 PM

I am looking for a workaround to force the browser to ignore/remove the cached redirect. If it doesn't work, we'll put up a notice for instructions to clear the cache. Sorry again.

GeckoFriend · 04-03-2012, 03:05 PM

I cannot access the main forums page. I can access UserCP page and using subscribed threads I can get to some forums but all attempts to go to the main forums page returns error 404.

I have cleared brower history, restarted browser (IE 8) and rebooted my computer; nothing helps.

Alexander Turcic · 04-03-2012, 04:01 PM

Hey GeckoFriend,

Theoretically it should work after clearing your browser's cache and restarting the browser, but it seems IE 8 (and early betas of 9) doesn't properly remove the cached redirect even when clearing the cache.

I found the following instruction that applies to IE 9 beta, but perhaps it would also work for you. It's worth giving a shot:

Quote:

I found solution for IE9's permanent cached in redirection issue:
- Open IE9 and press Ctrl+Shift+P for private browsing
- Navigate to the problem URL
- Then go back to normal browsing and all should be fine again

GeckoFriend · 04-03-2012, 04:23 PM

Fixed! Thanks for the help.

Billi · 04-03-2012, 04:39 PM

Quote:

Originally Posted by Elfwreck

(Of course, I should have thought "I'll look on the FAQ search page for language settings. Now, what's the German word for FAQ?" Gah.)

If you will need it once again: it's very often simply "FAQ" too, but here it's translated to "Hilfe" (help).

04-03-2012, 01:09 PM	#1
Jellby frumious Bandersnatch Posts: 7,515 Karma: 18512745 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	"User CP" not working [solved: clear browser cache] After the maintenance, I click on the "User CP" link (top left) and it brings me to the main forums page. Am I alone? Is it a problem with my browser? EDIT: It's not the only thing not working, the "Bookeen" forum does the same. Last edited by Jellby; 04-03-2012 at 01:30 PM.

04-03-2012, 01:53 PM	#4
Elfwreck Grand Sorcerer Posts: 5,185 Karma: 25133758 Join Date: Nov 2008 Location: SF Bay Area, California, USA Device: Pocketbook Touch HD3 (Past: Kobo Mini, PEZ, PRS-505, Clié)	I also have this problem. Hmm. It works correctly in IE, so it's something about Firefox's settings that aren't happy with the forums. (Also, IE shows the headers etc. in English. I can't find anything that lets me change the language of the forum; I've no idea why Firefox thinks I should see forum buttons in German.) Also: cannot figure out how to log out; I don't read enough German to find a "logout" button. Last edited by Elfwreck; 04-03-2012 at 01:59 PM.

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04-03-2012, 01:38 PM	#2
Alexander Turcic Fully Converged Posts: 18,163 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	Hi Jellby, this is indeed strange and I cannot replicate the problem. Did you try restarting browser?

04-03-2012, 01:51 PM	#3
Jellby frumious Bandersnatch Posts: 7,515 Karma: 18512745 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	Not yet. I tried logging off, and closing the window. If it's not happening to everyone I'll try clearing the cache, restarting, etc.

04-03-2012, 02:00 PM	#5
Alexander Turcic Fully Converged Posts: 18,163 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	I apologize for this. I have started Firefox and noticed the same. I believe it's Firefox having cached the redirect to the "We're upgrading" page. Clearing the cache and restarting Firefox did the trick.

04-03-2012, 02:08 PM	#9
Jellby frumious Bandersnatch Posts: 7,515 Karma: 18512745 Join Date: Jan 2008 Location: Spaniard in Sweden Device: Cybook Orizon, Kobo Aura	Restarted the browser (Opera). It works fine now.

04-03-2012, 02:10 PM	#10
Elfwreck Grand Sorcerer Posts: 5,185 Karma: 25133758 Join Date: Nov 2008 Location: SF Bay Area, California, USA Device: Pocketbook Touch HD3 (Past: Kobo Mini, PEZ, PRS-505, Clié)	Fixed! Thanks.

04-03-2012, 02:14 PM	#11
Alexander Turcic Fully Converged Posts: 18,163 Karma: 14021202 Join Date: Oct 2002 Location: Switzerland Device: Too many to count here.	I am looking for a workaround to force the browser to ignore/remove the cached redirect. If it doesn't work, we'll put up a notice for instructions to clear the cache. Sorry again.

04-03-2012, 03:05 PM	#12
GeckoFriend Guru Posts: 614 Karma: 1164945 Join Date: Jan 2012 Location: SF Bay Area, California, USA Device: iPhone 7+, iPad Mini4, Kindle Voyage	I cannot access the main forums page. I can access UserCP page and using subscribed threads I can get to some forums but all attempts to go to the main forums page returns error 404. I have cleared brower history, restarted browser (IE 8) and rebooted my computer; nothing helps.

04-03-2012, 04:23 PM	#14
GeckoFriend Guru Posts: 614 Karma: 1164945 Join Date: Jan 2012 Location: SF Bay Area, California, USA Device: iPhone 7+, iPad Mini4, Kindle Voyage	Fixed! Thanks for the help.

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