Frozen initial screen, reflash help?

agari · 09-10-2009, 02:59 PM

So, I bought my Cybook Gen3. Used it heavily. But today, it switched on to freeze on the very first screen. The one that says "CYBOOK GEN3" with green light and all. Reset it and switched on again. Starts up and freezes on that screen. Repeated several times.

Took out the SD card, and repeated. Same result. So now, I'm not sure.

I only bought mine in August from Orell Füssli in Zürich, Switzerland.

Maybe I need to reflash, just exactly how do I do that? Or should I replace the system files somehow? Which firmware would be recommended? If I have to use the SD card to do that, I probably should buy an SD card reader which sucks.

The Gen3 doesn't load as a USB device, so I suppose using the USB seems out of the question.

The fact that I saved money specifically for this device (yes, this one is a major investment for a heavy reader like me, especially of super-old, hard-to-find texts etc.), and seeing it react like that just weeks after I bought it makes me want to cry.

I'd appreciate all suggestions and help you guys could offer.

PS, if it's easy to solve please say so. I wouldn't want to send it away for repair in France.

Idoine · 09-10-2009, 03:10 PM

Did you recharge it fully ? A low battery could explain the freeze...

agari · 09-11-2009, 12:25 PM

Recharged it fully, and still frozen after restarting it.

It freezes on the startup screen.

Any solutions?

Idoine · 09-11-2009, 12:32 PM

Do you reset it with the hole on the back ?

agari · 09-11-2009, 12:40 PM

Yes I did reset it: the green light went off, screen remained the same. Each time I re-switch it on, green light goes on, screen changes to empty then the startup screen. Which is the exact same thing as yesterday, before the full recharging.

Idoine · 09-11-2009, 12:48 PM

With a real reset, the screen would become black for a while.
You'll need to try and remove the battery.
Be careful with the battery cover, seems to be a little weak on the small parts.

agari · 09-11-2009, 12:50 PM

Okay, I'll try the removing the battery... Any tips other than worrying about the small bits?

Idoine · 09-11-2009, 12:57 PM

I think not.
I was lucky the reset was enough for me, but I know some had to remove the battery.

agari · 09-11-2009, 01:16 PM

It hasn't worked.

Disconnected the battery, and reconnected it. Then switched it on, same result. Restarted, tried again, same result.

What else should I try?

Vesper · 09-11-2009, 06:23 PM

Quote:

Originally Posted by agari

It hasn't worked.

Disconnected the battery, and reconnected it. Then switched it on, same result. Restarted, tried again, same result.

What else should I try?

Did you charge it with a wall charger? If you didn't you should try to leave it overnight to charge that way.
And when removing battery you should wait couple of minutes before reconnecting it again...

DrS

agari · 09-12-2009, 02:18 AM

I did use the wall charger overnight. And then removed the batter for about half an hour, then tried again. Nothing new. Still freezes on the first start up screen. And resetting it doesn't change the screen, it just turns the green light off and remains on the first start up screen. It only changes when I switch on again, to yet again freeze at the first startup.

Vesper · 09-12-2009, 11:56 AM

Quote:

Originally Posted by agari

I did use the wall charger overnight. And then removed the batter for about half an hour, then tried again. Nothing new. Still freezes on the first start up screen. And resetting it doesn't change the screen, it just turns the green light off and remains on the first start up screen. It only changes when I switch on again, to yet again freeze at the first startup.

Hmmm... that sounds like a real problem. You can try to reflash but I'm not sure if you can use firmware from the Cybook site? Do you happen to know what firmware version you have?
For re-flash you will need to put firmware file (we'll have to see what version) on root of sd-card and do this:
http://www.justread.de/videos/cybook-reflash.html

DrS

agari · 09-12-2009, 12:14 PM

A real problem?

I don't know which firmware, although I did keep a backup of the system files from the Cybook Gen3. (I hope that helps)

I also downloaded the 796 firmware from bookeen.

So what do you suggest? Should I load the system files onto the SD card and reflash it the same way as the video? Or should I use the 796 firmware instead?

Either way, I'll have to buy an SD card reader, the Cybook was the only SD card reader I have

Any recommendations?

Vesper · 09-12-2009, 02:26 PM

Quote:

Originally Posted by agari

So what do you suggest? Should I load the system files onto the SD card and reflash it the same way as the video? Or should I use the 796 firmware instead?

You cannot reflash with backup of your system files... you need update_kernel file. Try with 796 one.

DrS

Idoine · 09-12-2009, 05:16 PM

What is your OS PC ?
If you could see your Cybook when it's plugged, you should replace the system folder by your backup version.

09-10-2009, 02:59 PM	#1
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	Frozen initial screen, reflash help? So, I bought my Cybook Gen3. Used it heavily. But today, it switched on to freeze on the very first screen. The one that says "CYBOOK GEN3" with green light and all. Reset it and switched on again. Starts up and freezes on that screen. Repeated several times. Took out the SD card, and repeated. Same result. So now, I'm not sure. I only bought mine in August from Orell Füssli in Zürich, Switzerland. Maybe I need to reflash, just exactly how do I do that? Or should I replace the system files somehow? Which firmware would be recommended? If I have to use the SD card to do that, I probably should buy an SD card reader which sucks. The Gen3 doesn't load as a USB device, so I suppose using the USB seems out of the question. The fact that I saved money specifically for this device (yes, this one is a major investment for a heavy reader like me, especially of super-old, hard-to-find texts etc.), and seeing it react like that just weeks after I bought it makes me want to cry. I'd appreciate all suggestions and help you guys could offer. PS, if it's easy to solve please say so. I wouldn't want to send it away for repair in France.

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09-10-2009, 03:10 PM	#2
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	Did you recharge it fully ? A low battery could explain the freeze...

09-11-2009, 12:25 PM	#3
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	Recharged it fully, and still frozen after restarting it. It freezes on the startup screen. Any solutions?

09-11-2009, 12:32 PM	#4
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	Do you reset it with the hole on the back ?

09-11-2009, 12:40 PM	#5
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	Yes I did reset it: the green light went off, screen remained the same. Each time I re-switch it on, green light goes on, screen changes to empty then the startup screen. Which is the exact same thing as yesterday, before the full recharging.

09-11-2009, 12:48 PM	#6
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	With a real reset, the screen would become black for a while. You'll need to try and remove the battery. Be careful with the battery cover, seems to be a little weak on the small parts.

09-11-2009, 12:50 PM	#7
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	Okay, I'll try the removing the battery... Any tips other than worrying about the small bits?

09-11-2009, 12:57 PM	#8
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	I think not. I was lucky the reset was enough for me, but I know some had to remove the battery.

09-11-2009, 01:16 PM	#9
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	It hasn't worked. Disconnected the battery, and reconnected it. Then switched it on, same result. Restarted, tried again, same result. What else should I try?

09-12-2009, 02:18 AM	#11
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	I did use the wall charger overnight. And then removed the batter for about half an hour, then tried again. Nothing new. Still freezes on the first start up screen. And resetting it doesn't change the screen, it just turns the green light off and remains on the first start up screen. It only changes when I switch on again, to yet again freeze at the first startup.

09-12-2009, 12:14 PM	#13
agari Member Posts: 13 Karma: 10 Join Date: Aug 2009 Device: none	A real problem? I don't know which firmware, although I did keep a backup of the system files from the Cybook Gen3. (I hope that helps) I also downloaded the 796 firmware from bookeen. So what do you suggest? Should I load the system files onto the SD card and reflash it the same way as the video? Or should I use the 796 firmware instead? Either way, I'll have to buy an SD card reader, the Cybook was the only SD card reader I have Any recommendations?

09-12-2009, 05:16 PM	#15
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	What is your OS PC ? If you could see your Cybook when it's plugged, you should replace the system folder by your backup version.