03-01-2010, 09:21 PM | #1 |
Enthusiast
Posts: 41
Karma: 40
Join Date: Feb 2010
Location: Singapore
Device: Sony PRS 600
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I got my reader back from the Sony factory
Here's the story:
I got a reader off Ebay in January, popped it in the Sony-supplied sleeve, killed the e-ink matrix within 3 days without dropping it, so I had to send to the Laredo factory. Being outside the US, I can't initiate a replacement or even get a work order number, so I sent in with a note detailing everything the online technician told me to. Fast forward, Sony said they'd replace my set and I got them to send it to my freight forwarder and I got it yesterday. Opened the box, got a surprise. They replaced my black reader with a silver one. Which looks much more delicious, so I'm not complaining. I've sort of forgotten how the glare on the reader feels like and how heavy the reader is compared to my 5inch Cybook Opus. And of course there's the issue with the library book formats. But I'm so glad to get a replacement. Now the delicious silver set is sitting comfortably in an M-edge cover. |
03-01-2010, 10:21 PM | #2 |
Connoisseur
Posts: 75
Karma: 64
Join Date: Feb 2010
Device: K3, iPad, PW
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Grats! It's very reassuring to know that sony supports replacement outside of US and canada.
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03-02-2010, 01:51 AM | #3 |
It's about the umbrella
Posts: 25,110
Karma: 56250158
Join Date: Jan 2009
Device: Sony 505| K Fire | KK 3G+Wi-Fi | iPhone 3Gs |Vista 32-bit Hm Prem w/FF
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Congratulations on your "new" silver one.
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03-02-2010, 02:49 AM | #4 |
YODA's Uglier Twin
Posts: 974
Karma: 6295251
Join Date: Feb 2010
Location: Leicester, UK
Device: PRS-600 and 2 Kindle 3's - and now a K4 + HTC Desire HD
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Oh Great News, So Glad you got it sorted, Have Fun,
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