09-20-2009, 08:07 AM | #16 | |
Member
Posts: 10
Karma: 10
Join Date: Sep 2009
Device: ezreader
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Quote:
thanks for the link btw |
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09-20-2009, 08:14 AM | #17 |
The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Support is fine Robert. I got my order confirmation right away -- but it could use some additional information (who it's from, what was ordered, etc). Got my tracking number a few hours later. When I decided to return the reader, I got my RMA number the next day.
Looking forward to seeing the credit show up on my CC statement. Overall - 4 |
09-21-2009, 01:01 PM | #18 |
Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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For various reasons I decided the PP wasn't a good fit for me. Amy and Ruby responded quickly to my emails and got me an RMA number without any fuss. Assuming getting my card credited back goes as smoothly I'd give my experience an 4. Although 3-4 weeks seems a little long to wait for a credit.
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09-21-2009, 02:19 PM | #19 | |
The Dank Side of the Moon
Posts: 35,872
Karma: 118716293
Join Date: Sep 2009
Location: Denver, CO
Device: Kindle2; Kindle Fire
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Quote:
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09-21-2009, 02:20 PM | #20 |
Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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09-22-2009, 08:25 PM | #21 |
Zealot
Posts: 112
Karma: 2781
Join Date: Sep 2009
Location: VA, USA
Device: nook, Ipod touch
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Robert,
I've only contacted your customer support once on a minor issue and the experience good. It was refreshing to get a response where it was obvious that the tech responding had actually read my e-mail. |
09-22-2009, 08:29 PM | #22 |
Evangelist
Posts: 440
Karma: 364
Join Date: May 2009
Location: New York
Device: EZ-Reader - Samsung Nook's- Nook S/T w/Glow - Kindle Fire - Nova 2
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I requested a replacement for my slate blue pocket pro this morning and received my RMA Number and UPS Shipping label via e-mail in less then 12 hours total.
That's good customer service in my book! |
09-22-2009, 08:45 PM | #23 | |
Astak Director, Bus. Devl
Posts: 2,560
Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
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Astak failure?
Quote:
This is Robert B from Astak. Did we slip up? That is unacceptable and we will look into this. We pride ourselves on great customer service. IF we failed you then I am VERY humiliated and sorry. We are going to check up on this! PLEASE leave me a private message with the details and what day and what time. It is NEVER a bother responding to anyone and this will NOT be left alone. |
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09-22-2009, 09:28 PM | #24 |
Astak Director, Bus. Devl
Posts: 2,560
Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
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International Shipping
Dear All:
I am trying to keep the International Orders being filled. So far, the volume has not been great but the effort to do the shipping has been a lot. We are really caught here. We may, soon, have to stop filling International Orders and that really does hurt me. Reality is that costs to Astak are high and it is SO hard to take care of warranty service. We did the international shipping NOT to make money on it but to please everyone. The reality is that it is not working out very well. ALL orders already placed will be cheerfully filled... no worries there. Just please be aware that we are concerned about continuing International Order Fulfillment and may eventually have to stop. |
09-22-2009, 09:37 PM | #25 | |
Addict
Posts: 294
Karma: 92
Join Date: Aug 2009
Device: astak pro
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Quote:
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09-22-2009, 09:38 PM | #26 |
Fantasy & SciFi Reader
Posts: 183
Karma: 262
Join Date: Sep 2009
Location: Zapopan, Jalisco, Mexico
Device: Astak EZ Reader Pocket Pro
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Urg, thats hard to hear now im wondering if in the future i can buy from you (hopefully) the 9" reader that would come out next year (or that i need to import from 3rd party)
Anyway, good luck on that Robertb, i know taking international orders can be a pain in the ass |
09-22-2009, 09:42 PM | #27 | |
Enthusiast
Posts: 38
Karma: 12
Join Date: Sep 2009
Location: Winnipeg, Manitoba, Canada
Device: Astak EZReader Pro
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Quote:
I was informed that my order was processed, got a tracking number and found out it shipped out yesterday. The sender apologized and informed me that their system currently does not currently allow them to send confirmation to Paypal purchases. They are working on fixing that though. So far, I'm quite happy. I started off a bit concerned and ended up pleasantly surprised that it was already in transit. I give a 5 rating at this point. |
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09-22-2009, 09:56 PM | #28 |
Well trained by Cats
Posts: 29,800
Karma: 54830978
Join Date: Aug 2009
Location: The Central Coast of California
Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A
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Have you ever filled out all the US Customs forms needed to ship a commercial product? PITA
Individuals shipping gifts usually have it asy. And before you suggest it I had a friend and customs agent down under advise me to never falsify a customs document (gift, being a common one) as a business. If discovered, Every item you ship will get extra scrutiny...Forever (I also got tips on how much can be shipped, where it is not worth their effort to collect duty) |
09-22-2009, 10:12 PM | #29 | |
Addict
Posts: 294
Karma: 92
Join Date: Aug 2009
Device: astak pro
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Quote:
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09-22-2009, 10:17 PM | #30 |
Fantasy & SciFi Reader
Posts: 183
Karma: 262
Join Date: Sep 2009
Location: Zapopan, Jalisco, Mexico
Device: Astak EZ Reader Pocket Pro
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Hmm, if i order from them a product, and i specify that they send it normal way (no gift or anything) and send by USP/FedEx, etc. while i paid everything, whast the problem then?
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