Unable to connect to Kindle store via Kindle DX

JoeSchmoe007 · 12-23-2015, 07:07 PM

Is anyone able to connect to Kindle store via Kindle DX? I am not, since yesterday. FWIW I am in NYC. I can't recall last time when I tried before yesterday, possibly a month or more ago but I remember I was able to browse the store at the time.

I do get 3G connection but when I try to connect to the store I get this:

"Your Kindle is unable to connect at this time. Please make sure you are within wireless range..."

I tried rebooting the Kindle and even brought it to a location 15 miles away from home to be sure I connect to a different tower but result is the same.

I haven't tried resetting to factory settings yet.

This is not a problem with my account because I can connect from my Android tablet via Kindle app with no problems.

I suspect Kindle store site has been changed and is no longer compatible with Kindle DX

pidgeon92 · 12-24-2015, 01:56 PM

Just tried with my old DX, and it connects to the Kindle store just fine.

Jack Torrance · 12-24-2015, 04:26 PM

I just tried with mine and while I didn't try and buy anything the store opened right up.

tomsem · 12-24-2015, 06:08 PM

De-register and re-register. I think it needs to update security certificate or something. I had to do this with my K1 a few months ago.

JoeSchmoe007 · 12-25-2015, 11:52 AM

Quote:

Originally Posted by tomsem

De-register and re-register. I think it needs to update security certificate or something. I had to do this with my K1 a few months ago.

Does de-registering and re-registering delete all books from your Kindle?

eschwartz · 12-26-2015, 10:11 PM

Quote:

Originally Posted by JoeSchmoe007

Does de-registering and re-registering delete all books from your Kindle?

No it does not.

It does do that with the Kindle smartphone app, but not with E-Ink devices.

JoeSchmoe007 · 12-27-2015, 09:37 PM

I tried de-registering and re-registering, reset to factory settings and nothing helps.

I have 3G connectivity and able to send book samples to this device via 3G by initiating transfers from my desktop computer browser.

I was also able to return borrowed book by initiating return from my desktop computer browser - book got deleted from my device via 3G. So there is definitely communication between my Kindle and Amazon.

I contacted Amazon support.

JoeSchmoe007 · 12-28-2015, 07:09 PM

Amazon support told me this is apparently a known current problem with Kindle DX and some other older version of Kindles. They will troubleshoot further.

Those of you who do have it working - what version of the software do you have? It is at the bottom of the page on Settings screen. I have 3.2.1

PS Did you you know there is a very cool modem status page? I didn't. You can access it by typing 611 (Alt-Y-Q-Q) when on the Settings page. It shows a lot of information about your modem status.

pidgeon92 · 12-28-2015, 07:43 PM

My DXG is at 2.5.8, which according to the support page is the current version.

https://www.amazon.com/gp/help/custo...deId=201504450

Are you sure yours is a DX? Sounds to me like you have a Kindle Keyboard, which would have supported 3.2.1.

janrey · 01-15-2016, 08:59 AM

I know you mentioned connecting via 3g, have you tried wifi?

shalym · 01-15-2016, 10:05 AM

Quote:

Originally Posted by janrey

I know you mentioned connecting via 3g, have you tried wifi?

The Kindle DX doesn't have Wifi capability.

Shari

JSWolf · 01-15-2016, 11:46 AM

Did you do the hack where you install a later firmware on a DX? If so, maybe that's why it's not working with store.

JoeSchmoe007 · 01-22-2016, 09:56 PM

What is considered to be a latest version for DX today? I have 3.2.1

eschwartz · 01-23-2016, 10:01 PM

As JSWolf said,

3.2.1 is our (MobileRead's) FrankenFirmware, not Amazon's official release.
Amazon left the DX hanging high and dry at 2.5.8

So there is no telling if the unofficial update somehow borked the connection to Amazon's storefront.

JoeSchmoe007 · 01-24-2016, 09:47 PM

Quote:

Originally Posted by eschwartz

As JSWolf said,

3.2.1 is our (MobileRead's) FrankenFirmware, not Amazon's official release.
Amazon left the DX hanging high and dry at 2.5.8

So there is no telling if the unofficial update somehow borked the connection to Amazon's storefront.

Yes, I know this is not an "official" firmware. I don't recall exact reason I installed it at the time (several years ago), most likely for Cyrillic support. It has been working fine until recently though.

I think I read somewhere expiration of SSL certificate may be a cause for this.

12-23-2015, 07:07 PM	#1
JoeSchmoe007 Member Posts: 14 Karma: 10 Join Date: Feb 2012 Device: Kindle DXG	Unable to connect to Kindle store via Kindle DX Is anyone able to connect to Kindle store via Kindle DX? I am not, since yesterday. FWIW I am in NYC. I can't recall last time when I tried before yesterday, possibly a month or more ago but I remember I was able to browse the store at the time. I do get 3G connection but when I try to connect to the store I get this: "Your Kindle is unable to connect at this time. Please make sure you are within wireless range..." I tried rebooting the Kindle and even brought it to a location 15 miles away from home to be sure I connect to a different tower but result is the same. I haven't tried resetting to factory settings yet. This is not a problem with my account because I can connect from my Android tablet via Kindle app with no problems. I suspect Kindle store site has been changed and is no longer compatible with Kindle DX

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12-24-2015, 01:56 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Just tried with my old DX, and it connects to the Kindle store just fine.

12-24-2015, 04:26 PM	#3
Jack Torrance “Here’s Johnny Posts: 185 Karma: 3863056 Join Date: Mar 2014 Location: Overlook Hotel Colorado Device: Kindle DXG - 9.7 iPad - iPhone 12PM - Macbook Pro	I just tried with mine and while I didn't try and buy anything the store opened right up.

12-24-2015, 06:08 PM	#4
tomsem Grand Sorcerer Posts: 6,464 Karma: 25996225 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	De-register and re-register. I think it needs to update security certificate or something. I had to do this with my K1 a few months ago.

12-27-2015, 09:37 PM	#7
JoeSchmoe007 Member Posts: 14 Karma: 10 Join Date: Feb 2012 Device: Kindle DXG	I tried de-registering and re-registering, reset to factory settings and nothing helps. I have 3G connectivity and able to send book samples to this device via 3G by initiating transfers from my desktop computer browser. I was also able to return borrowed book by initiating return from my desktop computer browser - book got deleted from my device via 3G. So there is definitely communication between my Kindle and Amazon. I contacted Amazon support.

12-28-2015, 07:09 PM	#8
JoeSchmoe007 Member Posts: 14 Karma: 10 Join Date: Feb 2012 Device: Kindle DXG	Amazon support told me this is apparently a known current problem with Kindle DX and some other older version of Kindles. They will troubleshoot further. Those of you who do have it working - what version of the software do you have? It is at the bottom of the page on Settings screen. I have 3.2.1 PS Did you you know there is a very cool modem status page? I didn't. You can access it by typing 611 (Alt-Y-Q-Q) when on the Settings page. It shows a lot of information about your modem status.

12-28-2015, 07:43 PM	#9
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	My DXG is at 2.5.8, which according to the support page is the current version. https://www.amazon.com/gp/help/custo...deId=201504450 Are you sure yours is a DX? Sounds to me like you have a Kindle Keyboard, which would have supported 3.2.1.

01-15-2016, 08:59 AM	#10
janrey Groupie Posts: 162 Karma: 178100 Join Date: Aug 2011 Device: Kindle3, Voyage	I know you mentioned connecting via 3g, have you tried wifi?

01-15-2016, 11:46 AM	#12
JSWolf Resident Curmudgeon Posts: 73,896 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Did you do the hack where you install a later firmware on a DX? If so, maybe that's why it's not working with store.

01-22-2016, 09:56 PM	#13
JoeSchmoe007 Member Posts: 14 Karma: 10 Join Date: Feb 2012 Device: Kindle DXG	What is considered to be a latest version for DX today? I have 3.2.1

01-23-2016, 10:01 PM	#14
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	As JSWolf said, 3.2.1 is our (MobileRead's) FrankenFirmware, not Amazon's official release. Amazon left the DX hanging high and dry at 2.5.8 So there is no telling if the unofficial update somehow borked the connection to Amazon's storefront.