Can't get to setup

kmb99 · 11-01-2011, 06:35 PM

I got my Kobo Vox today, went to start the setup but all it does is plays the welcome video, even when I press the Get Started Button! Do I have a defective unit or am I missing something obvious? Really geting sick of that music!

taming · 11-01-2011, 07:42 PM

Is your Vox plugged in?

Mostly Math · 11-03-2011, 11:46 AM

I am having the same problem, any ideas? and yes it is plugged in.

S

KoboJW · 11-03-2011, 12:06 PM

Try this - power down the device. Put it on a table and power it back up. We have very occasionally seen touch mapping get messed up when the device orientation changes during a certain part of the boot up. So you may be 'missing' the button in the eyes of teh device. The issue is supposed to be fixed in by the updates that download during the setup, though.

Let me know if this helps.
James

Mostly Math · 11-03-2011, 01:44 PM

That worked James, thanks.

S

11-01-2011, 06:35 PM	#1
kmb99 Junior Member Posts: 1 Karma: 10 Join Date: Nov 2011 Device: Kobo Vox	Can't get to setup I got my Kobo Vox today, went to start the setup but all it does is plays the welcome video, even when I press the Get Started Button! Do I have a defective unit or am I missing something obvious? Really geting sick of that music!

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11-01-2011, 07:42 PM	#2
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Is your Vox plugged in?

11-03-2011, 11:46 AM	#3
Mostly Math Groupie Posts: 170 Karma: 1154013 Join Date: May 2010 Location: Toronto Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD	I am having the same problem, any ideas? and yes it is plugged in. S

11-03-2011, 12:06 PM	#4
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Try this - power down the device. Put it on a table and power it back up. We have very occasionally seen touch mapping get messed up when the device orientation changes during a certain part of the boot up. So you may be 'missing' the button in the eyes of teh device. The issue is supposed to be fixed in by the updates that download during the setup, though. Let me know if this helps. James

11-03-2011, 01:44 PM	#5
Mostly Math Groupie Posts: 170 Karma: 1154013 Join Date: May 2010 Location: Toronto Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD	That worked James, thanks. S

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