ACSM file problem

ianh68 · 09-17-2011, 03:51 AM

I have been happily downloading eBooks from Kobo and converting the ACSM files using Adobe Digital Editions, until now. My latest ACSM file results in the error message:

A Clockwork Orange:
IO Error on Network Request.
Please check your network connection and try again.

Network Path:
http://ecimages.shortcovers.com/ec4f...f0c8298d7.epub

Event Detail:
Error #2038
--- end ---

Any ideas what to do? Kobo aren't responding to my emails.

Jim Lester · 09-17-2011, 10:31 AM

Well a quick check of that URL shows an HTTP 404 error. I would suggest continuing to ask for help from Kobo, as they are the only ones that can fix it so you can download that book. (It's a misconfiguration on their server).

ps If you are having problems with contacting Kobo, you may want to ask in the Kobo forums to see if anybody there has better ideas for getting hold of them. I've not heard of them being generally unresponsive.

pps Welcome to MobileRead.

taming · 09-17-2011, 02:20 PM

You will actually need to open a Kobo support ticket for this one, I believe. If you have, but no one has responded, the Kobo staff at www.getsatisfaction.com/kobo are great at following up on this sort of thing--just include your support ticket number in your post there. The Kobo staff there are, as far as i know, many of those level 2 support people we hear so much about

.

ianh68 · 09-25-2011, 12:29 AM

Thanks a lot for these answers. I am still finding my way around this great forum so apologies for my delay in replying.

I have a friend who had a similar problem but got impatient with Kobo and told me not to use them. Although I think their support service is a bit cumbersome and slow, I have resolved the issue to mutual satisfaction (they are crediting my account) and will now stay with the company.

kiwipippa · 09-25-2011, 01:37 AM

Quote:

Originally Posted by ianh68

Thanks a lot for these answers. I am still finding my way around this great forum so apologies for my delay in replying.

I have a friend who had a similar problem but got impatient with Kobo and told me not to use them. Although I think their support service is a bit cumbersome and slow, I have resolved the issue to mutual satisfaction (they are crediting my account) and will now stay with the company.

Out of interest, did they send you the correct link? Or did you get a complete refund?

09-17-2011, 03:51 AM	#1
ianh68 Junior Member Posts: 2 Karma: 10 Join Date: Sep 2011 Device: Sony PRS 505	ACSM file problem I have been happily downloading eBooks from Kobo and converting the ACSM files using Adobe Digital Editions, until now. My latest ACSM file results in the error message: A Clockwork Orange: IO Error on Network Request. Please check your network connection and try again. Network Path: http://ecimages.shortcovers.com/ec4f...f0c8298d7.epub Event Detail: Error #2038 --- end --- Any ideas what to do? Kobo aren't responding to my emails.

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09-17-2011, 10:31 AM	#2
Jim Lester Evangelist Posts: 416 Karma: 14682 Join Date: May 2008 Location: SF Bay Area Device: Nook HD, Nook for Windows 8	Well a quick check of that URL shows an HTTP 404 error. I would suggest continuing to ask for help from Kobo, as they are the only ones that can fix it so you can download that book. (It's a misconfiguration on their server). ps If you are having problems with contacting Kobo, you may want to ask in the Kobo forums to see if anybody there has better ideas for getting hold of them. I've not heard of them being generally unresponsive. pps Welcome to MobileRead. Last edited by Jim Lester; 09-17-2011 at 10:35 AM.

09-17-2011, 02:20 PM	#3
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	You will actually need to open a Kobo support ticket for this one, I believe. If you have, but no one has responded, the Kobo staff at www.getsatisfaction.com/kobo are great at following up on this sort of thing--just include your support ticket number in your post there. The Kobo staff there are, as far as i know, many of those level 2 support people we hear so much about .

09-25-2011, 12:29 AM	#4
ianh68 Junior Member Posts: 2 Karma: 10 Join Date: Sep 2011 Device: Sony PRS 505	Thanks a lot for these answers. I am still finding my way around this great forum so apologies for my delay in replying. I have a friend who had a similar problem but got impatient with Kobo and told me not to use them. Although I think their support service is a bit cumbersome and slow, I have resolved the issue to mutual satisfaction (they are crediting my account) and will now stay with the company.

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