Another Mysterious Screen Issue

MelC · 08-12-2009, 09:21 AM

I turned on my Cybook which has been sitting quietly on my dining room table for the last four months only to see this. The faint lines are when it is off. The plaid pattern is when it is turning on. The lines at the top are when it is on. Calibre recognizes the device and loads books on and off of it. it is fully charged and i have attempted reset. The Cybook is one and a half years old.

I am willing to be convinced that this is a broken screen due to some mysterious accident, I just want your views on whether there is a chance it is something else (less expensive or complicated to fix).

HarryT · 08-12-2009, 09:26 AM

That looks more like a broken display controller to me, which is a warranty repair. I can see no trace of a broken screen substrate.

JSWolf · 08-12-2009, 09:31 AM

Have you tried charging your Gen3? My mother-in-law's 500 looked a bit odd because it was trying to turn on and did not have enough battery left to be able to do so properly. Charging it with the AC adapter sorted the problem.

Sparrow · 08-12-2009, 09:33 AM

Looks like the CyBook may be out of warranty though (a year and a half old).

.
"Bookeen standard Product warranty is one (1) year after date of delivery."

I'm wondering if anyone knows how much a controller repair is likely to cost.

tompe · 08-12-2009, 09:49 AM

In Europe you have 3 years "warranty".

HarryT · 08-12-2009, 09:50 AM

Quote:

Originally Posted by Sparrow

Looks like the CyBook may be out of warranty though (a year and a half old).

.
"Bookeen standard Product warranty is one (1) year after date of delivery."

I'm wondering if anyone knows how much a controller repair is likely to cost.

The screen and controller come as a single "unit". If it is indeed out of warranty, it'll probably be the standard €120 "screen replacement" charge (although, in reality, they seem to send everyone who sends in an "old" 200MHz Gen3 a "new" 400MHz one as a replacement).

HarryT · 08-12-2009, 09:59 AM

Quote:

Originally Posted by tompe

In Europe you have 3 years "warranty".

Not everywhere, Tommy. A 12 month warranty is still normal in the UK for most consumer products.

Godzil · 08-14-2009, 04:54 AM

Quote:

Originally Posted by tompe

In Europe you have 3 years "warranty".

That's not true, dont mistake between waranty and "hidden default" ("vice caché" in french) waranty. The first one is for all the device, the other is only on some picky points, and the "EU 2 Year" waranty that a lot of people said about is only the second, this is not a full waranty.

Halk · 08-14-2009, 10:15 PM

Quote:

Originally Posted by HarryT

Not everywhere, Tommy. A 12 month warranty is still normal in the UK for most consumer products.

The 12 month warranty can be a bit deceptive in the UK. We can still return goods long after 12 months - retailers and manufacturers will flatly say no in almost every occasion but that doesn't change the fact we have a right to expect an item to last a reasonable length of time.

If a washing machine "wears out" after 2 years then we are legally able to expect it to be repaired, or receive a partial refund. Generally we have to get trading standards involved in order to get anywhere with it though. Shop assistants are completely unaware we have this legal protection against poor quality goods, and will almost never entertain, meaning it's a whole load of hassle.

This is worth reading.

tompe · 08-15-2009, 11:03 AM

Quote:

Originally Posted by Godzil

That's not true, dont mistake between waranty and "hidden default" ("vice caché" in french) waranty. The first one is for all the device, the other is only on some picky points, and the "EU 2 Year" waranty that a lot of people said about is only the second, this is not a full waranty.

Notice the different between warranty and "warranty". I quoted the word since I did not have time to look up the correct term. If the screen controller breaks inside 3 years the EU rules says that the seller should fix it.

Godzil · 08-16-2009, 05:07 PM

The first year, it's "automatic" it's the manufacturer to prove that you break it (or not) for the next years that you who need to prove that you didn't break it by using it. This form of warranty is not about the wear of the device. If something is due to the device aging, this form of waranty is not valid.

tompe · 08-16-2009, 05:34 PM

Quote:

Originally Posted by Godzil

The first year, it's "automatic" it's the manufacturer to prove that you break it (or not) for the next years that you who need to prove that you didn't break it by using it. This form of warranty is not about the wear of the device. If something is due to the device aging, this form of waranty is not valid.

And screen controllers does not age in three years so it is valid for screen controllers.

I do not get why people want to explain or rationalize that companies does not follow EU rules.

Godzil · 08-17-2009, 03:50 AM

If you drop your device, you will lose this "waranty"

EowynCarter · 08-17-2009, 03:26 PM

It make sense. Then. Then how do they know the device was droped ?

tompe · 08-17-2009, 04:29 PM

Quote:

Originally Posted by Godzil

If you drop your device, you will lose this "waranty"

Only if it causes the problem and dropping the device will not break the screen controller.

08-12-2009, 09:21 AM	#1
MelC Evangelist Posts: 410 Karma: 2081 Join Date: Feb 2009 Location: Toronto, Canada Device: Cybook Gen3, PRS600	Another Mysterious Screen Issue I turned on my Cybook which has been sitting quietly on my dining room table for the last four months only to see this. The faint lines are when it is off. The plaid pattern is when it is turning on. The lines at the top are when it is on. Calibre recognizes the device and loads books on and off of it. it is fully charged and i have attempted reset. The Cybook is one and a half years old. I am willing to be convinced that this is a broken screen due to some mysterious accident, I just want your views on whether there is a chance it is something else (less expensive or complicated to fix). Attached Thumbnails

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08-12-2009, 09:26 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That looks more like a broken display controller to me, which is a warranty repair. I can see no trace of a broken screen substrate.

08-12-2009, 09:31 AM	#3
JSWolf Resident Curmudgeon Posts: 73,896 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Have you tried charging your Gen3? My mother-in-law's 500 looked a bit odd because it was trying to turn on and did not have enough battery left to be able to do so properly. Charging it with the AC adapter sorted the problem.

08-12-2009, 09:33 AM	#4
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	Looks like the CyBook may be out of warranty though (a year and a half old). . "Bookeen standard Product warranty is one (1) year after date of delivery." I'm wondering if anyone knows how much a controller repair is likely to cost.

08-12-2009, 09:49 AM	#5
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	In Europe you have 3 years "warranty".

08-16-2009, 05:07 PM	#11
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	The first year, it's "automatic" it's the manufacturer to prove that you break it (or not) for the next years that you who need to prove that you didn't break it by using it. This form of warranty is not about the wear of the device. If something is due to the device aging, this form of waranty is not valid.

08-17-2009, 03:50 AM	#13
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	If you drop your device, you will lose this "waranty"

08-17-2009, 03:26 PM	#14
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	It make sense. Then. Then how do they know the device was droped ?

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