Lost Library

Waxcutter · 08-04-2009, 11:18 AM

After almost a year using Sony Library very happily, it has now stopped working. I click on the icon-screen dims-window opens saying Library has stopped working. Windows will close it and try to find a solution. After a System reset so far back my computer thinks its a ZX80, regclean, uninstall (4 times) reinstall (5 times), which Sony tech said to do again and again then told me to try it on another machine(I did,it works.). So to them it must be my computer, end of help! I run Vista premium.

lilac_jive · 08-04-2009, 11:19 AM

Did you recently install new antivirus software or updates?

Waxcutter · 08-04-2009, 01:42 PM

Yes, McAfee is auto-updating and so is Vista.

lilac_jive · 08-04-2009, 02:51 PM

Quote:

Originally Posted by Waxcutter

Yes, McAfee is auto-updating and so is Vista.

One of those updates might have blocked the library. Hopefully someone with more computer expertise will chime in soon...

doreenjoy · 08-04-2009, 03:17 PM

I've had luck connecting my reader to the PC without the library running. Then use Windows Explorer to delete the cache.xml file from the Reader.

Disconnect the REader, connect it again, and run the library.

Sometimes it's a database (xml) error that prevents the Library from connecting to the Reader.

08-04-2009, 11:18 AM	#1
Waxcutter Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Location: Walney Island, UK Device: prs-505	Lost Library After almost a year using Sony Library very happily, it has now stopped working. I click on the icon-screen dims-window opens saying Library has stopped working. Windows will close it and try to find a solution. After a System reset so far back my computer thinks its a ZX80, regclean, uninstall (4 times) reinstall (5 times), which Sony tech said to do again and again then told me to try it on another machine(I did,it works.). So to them it must be my computer, end of help! I run Vista premium.

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08-04-2009, 11:19 AM	#2
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	Did you recently install new antivirus software or updates?

08-04-2009, 01:42 PM	#3
Waxcutter Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Location: Walney Island, UK Device: prs-505	Yes, McAfee is auto-updating and so is Vista.

08-04-2009, 03:17 PM	#5
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	I've had luck connecting my reader to the PC without the library running. Then use Windows Explorer to delete the cache.xml file from the Reader. Disconnect the REader, connect it again, and run the library. Sometimes it's a database (xml) error that prevents the Library from connecting to the Reader.