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Old 04-08-2008, 05:44 AM   #1
HarryT
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Firmware Update Delayed...

Just e-mailed Bookeen again and got the following reply:

Quote:
Dear Sir/Ms,

Our dev team is working hard on the coming update. Please note that it will
come soon but we don't know about the exact date.

We are very sorry for the delay.

Best regards,
Bookeen Support Team
Oh well, I guess one has to look at it rationally and say that it's better to release it when it's "right", but it is a disappointment
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Old 04-08-2008, 05:49 AM   #2
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Why they don't communicate this through their blog. Would make it easier on them and better for us.
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Old 04-08-2008, 05:59 AM   #3
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Oh well, I guess one has to look at it rationally and say that it's better to release it when it's "right", but it is a disappointment
At least they are still working on it and , you are so correct , it needs to be " right " ; especially given the ' brickbats ' they'd get from this forum ......
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Old 04-08-2008, 10:41 AM   #4
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this is annoying...
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Old 04-08-2008, 10:49 AM   #5
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1. I see they have again given Harry important information, and in a timely manner. Pure coincidence, I'm sure.
2. It's only "late" because they give us dates that they then don't meet.
3. Of course they should be communicating through their blog, their website, or emails sent to everyone. The key here is communicate with their customers. It's ridiculous to have to keep coming to a third party site to get information.
4. Based on their prior performance, I'd say that it will not be "right" if/when it's released.
5. I still believe very strongly that if this update were a priority for them, it would have been done a long time ago.
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Old 04-08-2008, 11:01 AM   #6
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Take a deep breath , Christine .....
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Old 04-08-2008, 01:13 PM   #7
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Thanks, Harry, for following up with Bookeen and posting their response here.
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Old 04-08-2008, 01:26 PM   #8
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It's ridiculous to have to keep coming to a third party site to get information.
You don't have to. You're just as capable of writing to Bookeen and asking them questions as I am. I don't have any "inside track" to info at Bookeen, despite what you seem to think.
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Old 04-08-2008, 01:31 PM   #9
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You don't have to. You're just as capable of writing to Bookeen and asking them questions as I am. I don't have any "inside track" to info at Bookeen, despite what you seem to think.
Or they could make the effort to get relevent information to all their customers in a timely manner. Don't you realize the difference it would make if they would?

Isn't it odd that you, I, others here are more concerned with getting useful information out to their customers than they are?

edit:
Matter of fact, it would take less time to make a blog post than it does to answer multiple emails, AND countless more people would have access to the information. It just doesn't make sense.

Last edited by cmbs; 04-08-2008 at 02:21 PM.
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Old 04-09-2008, 11:57 AM   #10
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edit:
Matter of fact, it would take less time to make a blog post than it does to answer multiple emails, AND countless more people would have access to the information. It just doesn't make sense.
Right.
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Old 04-09-2008, 12:33 PM   #11
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I do have to agree that Bookeen under-utilizes their blog. It would be useful to post about what is going on instea dof people having to send email to find out.
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Old 04-09-2008, 01:06 PM   #12
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I do have to agree that Bookeen under-utilizes their blog. It would be useful to post about what is going on instea dof people having to send email to find out.
I entirely agree!
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Old 04-10-2008, 06:39 AM   #13
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Especially when they make statements such as
" We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 ..... "
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Old 04-10-2008, 08:17 AM   #14
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Especially when they make statements such as
" We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 ..... "
A promise they can have no excuse (other than incompetence) for not keeping .
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Old 04-10-2008, 08:42 AM   #15
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Or a complete lack of concern for the customer's experience.
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