Computer doesn't recognize cybook

Tremir · 08-20-2009, 02:41 PM

I've had a cybook gen3 for about a year now, I've upgraded to a new laptop, running vista sp2, and the new computer doesn't recognize the cybook.
the old computer doesn't have any trouble.

When I connect the cybook to the new computer when the cybook is off, it charges normally, but if I turn it on then it stops charging and I can read normally. It doesn't go into slave mode, and I can't access it or the SD card on it.

HarryT · 08-21-2009, 03:01 AM

Have you tried all the USB ports on your new computer? Not all USB ports are equal - very often, some are connected directly to the USB controller and will work, while others will go via an internal hub and won't.

Does the Windows device manager show anything as being connected when you plug in the Gen3?

Tremir · 08-21-2009, 04:58 AM

I have 2 USB ports, and I get the same results with both.
The device manager doesn't show anything when I connect the device.

HarryT · 08-21-2009, 04:59 AM

Do you have a different cable that you could try?

T_Frain_K · 08-21-2009, 05:01 AM

Then you should not be able to access anything esle via these ports, are you?

Tremir · 08-21-2009, 05:27 AM

I have no idea what you mean. I'm able to use those ports to connect anything else I try, except for the cybook.

As for another cable, not on me. I have the original cable at home, which I'll try when I get there.

Jellby · 08-21-2009, 05:59 AM

Quote:

Originally Posted by Tremir

As for another cable, not on me. I have the original cable at home, which I'll try when I get there.

Ah... Could it be that the cable you are using does not have a thin enough tip at the Cybook end? If the plastic bit is too thick, it won't go all the way inside the Cybook and the connection will be deficient, the symptoms you mention are consistent with this.

Idoine · 08-21-2009, 12:25 PM

I'm using Vista too ! No problem for me, but I always turn my Cybook ON before connecting it.
What is your Cybook version, by the way ?

Tremir · 08-21-2009, 04:20 PM

hmm.
switching the cable didn't seem to matter, but switching the cybook on before connecting it solved the problem, which is really weird considering that turning it on after connecting wasn't a problem before I changed computers.
Then again, the cybook just got back from repairs, and it returned with the latest version, which might have started it.
No idea, really, but it works now.

Godzil · 08-23-2009, 06:26 AM

Bookeen changed the way the Cybook is started (if you have a 400Mhz one) before they never really stop if you press the reset button, or plug the USB cable when it was off. They correct this behavior on more recent version of the firmware.

08-20-2009, 02:41 PM	#1
Tremir Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: cybook gen3	Computer doesn't recognize cybook I've had a cybook gen3 for about a year now, I've upgraded to a new laptop, running vista sp2, and the new computer doesn't recognize the cybook. the old computer doesn't have any trouble. When I connect the cybook to the new computer when the cybook is off, it charges normally, but if I turn it on then it stops charging and I can read normally. It doesn't go into slave mode, and I can't access it or the SD card on it.

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08-21-2009, 03:01 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Have you tried all the USB ports on your new computer? Not all USB ports are equal - very often, some are connected directly to the USB controller and will work, while others will go via an internal hub and won't. Does the Windows device manager show anything as being connected when you plug in the Gen3?

08-21-2009, 04:58 AM	#3
Tremir Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: cybook gen3	I have 2 USB ports, and I get the same results with both. The device manager doesn't show anything when I connect the device.

08-21-2009, 04:59 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Do you have a different cable that you could try?

08-21-2009, 05:01 AM	#5
T_Frain_K Booyah! Posts: 673 Karma: 1753 Join Date: Jul 2009 Location: Austria Device: Cybook Gen3 // Samsung Galaxy S	Then you should not be able to access anything esle via these ports, are you?

08-21-2009, 05:27 AM	#6
Tremir Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: cybook gen3	I have no idea what you mean. I'm able to use those ports to connect anything else I try, except for the cybook. As for another cable, not on me. I have the original cable at home, which I'll try when I get there.

08-21-2009, 12:25 PM	#8
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	I'm using Vista too ! No problem for me, but I always turn my Cybook ON before connecting it. What is your Cybook version, by the way ?

08-21-2009, 04:20 PM	#9
Tremir Junior Member Posts: 5 Karma: 10 Join Date: Aug 2009 Device: cybook gen3	hmm. switching the cable didn't seem to matter, but switching the cybook on before connecting it solved the problem, which is really weird considering that turning it on after connecting wasn't a problem before I changed computers. Then again, the cybook just got back from repairs, and it returned with the latest version, which might have started it. No idea, really, but it works now.

08-23-2009, 06:26 AM	#10
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	Bookeen changed the way the Cybook is started (if you have a 400Mhz one) before they never really stop if you press the reset button, or plug the USB cable when it was off. They correct this behavior on more recent version of the firmware.

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