Touch Error during Sync

PeterT · 10-06-2011, 11:35 PM

Anyone currently having issues doing a sync, either via WiFi or via Desktop.

Dbgview is showing me:

Spoiler:

Code:

[8952] NetworkReplyObserver::onError 299 
[8952] WebResponseInflater::webRequestFinished FAILED 299 "Error downloading https://social.kobobooks.com/EventService/events/submit/1.0 - server replied: Bad Request" 
[8952] Removed the device's database 
[8952]  -- [SyncThread] DELETED 
[8952]  ------- [SyncClient] ------  SyncClient::start (Thread: 0x22fc ) 
[8952]  ------- [SyncClient] ------  SyncClient::verifyDeviceDone 
[8952] UpgradeManager::onClientSyncDone false 
[8952] Opened the device's database. Ref count =  1 
[8952] Removed the device's database 
[8952] Opened the device's database. Ref count =  1 
[8952] Removed the device's database 
[8952] Opened the device's database. Ref count =  1 
[8952] Removed the device's database 
[8952] Opened the device's database. Ref count =  1 
[8952] Removed the device's database 
[8952]  -- [SyncThread] ID:  0x21d4 
[8952] SyncThread running, device is "KG3172104949A" "2.6.35.3" 
[8952]  ------- [SyncClient] ------  SyncClient::start (Thread: 0x21d4 ) 
[8952]  ------- [SyncClient] ------  SyncClient::verifyDeviceDone 
[8952] Opened the device's database. Ref count =  1 
[8952]  ------- [SyncClient] ------  SyncClient::migrationSucceeded 
[8952]  ------- [SyncClient] ------  SyncClient::startUserSync 
[8952]  ------- [SyncClient] ------  SyncClient::syncUserDone 
[8952]  ------- [SyncClient] ------  SyncClient::syncNextItem [ Total:  0 ] 
[8952] NOT SENDING:  79  contentId is empty 
[8952] NOT SENDING:  6  contentId is empty 
[8952] [SubmitEventsCommand] :: sending batch ( 5 ) 
[8952] SocialURL:  QUrl( "https://social.kobobooks.com/EventService/events/submit/1.0" )  
[8952] SocialSyncProxy::onReadingLifeSyncStarted() 
[8952] SocialSyncProxy::onSocialAuthenticationDone() 
[8952] NetworkReplyObserver::onError 299 
[8952] WebResponseInflater::webRequestFinished FAILED 299 "Error downloading https://social.kobobooks.com/EventService/events/submit/1.0 - server replied: Bad Request" 
[8952] Removed the device's database 
[8952]  -- [SyncThread] DELETED

I think the keybit is

Code:

[8952] WebResponseInflater::webRequestFinished FAILED 299 "Error downloading https://social.kobobooks.com/EventService/events/submit/1.0 - server replied: Bad Request"

kiwipippa · 10-07-2011, 12:42 AM

Yes, I am having problems too - I get "Network error" on the Kobo touch but the desktop is ok for me.

Edited later to say - I was wrong, the desktop isn't working for me. I get a "connection error, please try again later" message when trying to sync with my kobo

nogle · 10-07-2011, 09:32 AM

I started having a network error when I tried to sync wirelessly yesterday. As the Kobo connected to the wireless network OK, I assumed the problem was with Kobo's servers and thought it would resolve over the next day or so. The desktop seems to work fine though and appears to sync the reader. The error still hasn't resolved with the wireless sync.

PeterT · 10-07-2011, 10:01 AM

Have opened a support ticket; will see what happens.

yhamm · 10-07-2011, 01:05 PM

Me too! I started having the "network error" last night. Had this problem last month and eventually did a factory reset which seemed to fix the error but really don't want to do another reset. Otherwise, the reader seems to work fine.

MDK · 10-07-2011, 01:43 PM

Just a heads up,
We are aware of the problem and are working on a fix. Your books are syncing fine. Factory resetting the device will not have any effect on the issue. The error occurs while syncing reading life and is being investigated by our server teams. We will provide updates as soon as the issue is resolved.

We apologize for any inconvenience this may cause.

kiwipippa · 10-07-2011, 01:46 PM

Quote:

Originally Posted by MDK

Just a heads up,
We are aware of the problem and are working on a fix. Your books are syncing fine. Factory resetting the device will not have any effect on the issue. The error occurs while syncing reading life and is being investigated by our server teams. We will provide updates as soon as the issue is resolved.

We apologize for any inconvenience this may cause.

Thanks MDK - I just this second logged a ticket - before I read your post. Pleased to know you are aware of it.

PeterT · 10-07-2011, 02:05 PM

Quote:

Originally Posted by MDK

Just a heads up,
We are aware of the problem and are working on a fix. Your books are syncing fine. Factory resetting the device will not have any effect on the issue. The error occurs while syncing reading life and is being investigated by our server teams. We will provide updates as soon as the issue is resolved.

We apologize for any inconvenience this may cause.

Thanks for the update

Much appreciated.

Peter

Radagast09 · 10-07-2011, 02:43 PM

Just adding my .02 and saying "me too". I am having the same sync issue - I get the dreaded "Opps...network problem...." message when trying to sync wirelessly, and also experience a sync failure with the Touch is connected to Kobo Desktop. The problem is not with my home network as I have tried to sync while connected to other Wi-Fi networks and it continues to fail. Last night the Kobo support rep walked me through a removal and reinstallation of Kobo Desktop plus a full factory reset of the Touch but this did not help at all. As MDK mentions, the failure happens when it tries to sync Reading Life at the start of the sync process. As far as I can tell, the problem started last week after the Touch did a software update; prior to that it worked like a dream.

This is my second Kobo Touch within a two week span. I had to exchange the first one as it was the proverbial lemon right out of the box. Starting to lose faith in Kobo after all these problems, so I'm hoping this issue can be resolved soon!

PeterT · 10-07-2011, 02:43 PM

I think it will be... Have faith

Latch · 10-07-2011, 03:43 PM

Ah, I always disable the Reading Life features (I think they're silly but that's just me), and that's why I've never had a sync problem.

wes101 · 10-07-2011, 05:05 PM

Quote:

Originally Posted by Latch

Ah, I always disable the Reading Life features (I think they're silly but that's just me), and that's why I've never had a sync problem.

I just turned my reading life off but it still said updating reading life and then gave me the network error message. I'll try again when i get home.

Edit i tried it again and i didn't get the error message. Though it still says updating reading stats and awards

wes101 · 10-08-2011, 01:32 PM

Tried it again today and its still says updating reading stats even though i turned it off yesterday.It still synced a free book i added to see if it would still sync books so that's all that matters.

PeterT · 10-08-2011, 02:14 PM

Yes.. books still sync, but it IS one of those annoying things.

nogle · 10-08-2011, 03:45 PM

Problem seems to have resolved for me. I am guessing it was a problem at Kobo's end.

10-07-2011, 12:42 AM	#2
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Yes, I am having problems too - I get "Network error" on the Kobo touch but the desktop is ok for me. Edited later to say - I was wrong, the desktop isn't working for me. I get a "connection error, please try again later" message when trying to sync with my kobo Last edited by kiwipippa; 10-07-2011 at 02:54 AM.

10-07-2011, 02:43 PM	#9
Radagast09 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2011 Location: Toronto, ON Device: Kobo Touch	Sync Issue Just adding my .02 and saying "me too". I am having the same sync issue - I get the dreaded "Opps...network problem...." message when trying to sync wirelessly, and also experience a sync failure with the Touch is connected to Kobo Desktop. The problem is not with my home network as I have tried to sync while connected to other Wi-Fi networks and it continues to fail. Last night the Kobo support rep walked me through a removal and reinstallation of Kobo Desktop plus a full factory reset of the Touch but this did not help at all. As MDK mentions, the failure happens when it tries to sync Reading Life at the start of the sync process. As far as I can tell, the problem started last week after the Touch did a software update; prior to that it worked like a dream. This is my second Kobo Touch within a two week span. I had to exchange the first one as it was the proverbial lemon right out of the box. Starting to lose faith in Kobo after all these problems, so I'm hoping this issue can be resolved soon!

10-08-2011, 01:32 PM	#13
wes101 Zealot Posts: 121 Karma: 42214 Join Date: Apr 2011 Location: CANADA Device: Kobo touch	Tried it again today and its still says updating reading stats even though i turned it off yesterday.It still synced a free book i added to see if it would still sync books so that's all that matters. Last edited by wes101; 10-08-2011 at 01:38 PM.

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10-07-2011, 09:32 AM	#3
nogle Gangnam style! Posts: 373 Karma: 3646106 Join Date: Aug 2011 Device: Kobo	I started having a network error when I tried to sync wirelessly yesterday. As the Kobo connected to the wireless network OK, I assumed the problem was with Kobo's servers and thought it would resolve over the next day or so. The desktop seems to work fine though and appears to sync the reader. The error still hasn't resolved with the wireless sync.

10-07-2011, 10:01 AM	#4
PeterT Grand Sorcerer Posts: 12,159 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Have opened a support ticket; will see what happens.

10-07-2011, 01:05 PM	#5
yhamm Zealot Posts: 144 Karma: 988144 Join Date: Oct 2011 Location: Canada Device: kobo aura h20	Me too! I started having the "network error" last night. Had this problem last month and eventually did a factory reset which seemed to fix the error but really don't want to do another reset. Otherwise, the reader seems to work fine.

10-07-2011, 01:43 PM	#6
MDK Kobo Developer Posts: 76 Karma: 164028 Join Date: Oct 2009 Device: Kobo Aura, Glo, Mini	Just a heads up, We are aware of the problem and are working on a fix. Your books are syncing fine. Factory resetting the device will not have any effect on the issue. The error occurs while syncing reading life and is being investigated by our server teams. We will provide updates as soon as the issue is resolved. We apologize for any inconvenience this may cause.

10-07-2011, 03:43 PM	#11
Latch Porcupine Tree fan Posts: 139 Karma: 357322 Join Date: Sep 2011 Location: Ottawa, Canada Device: Kobo Touch	Ah, I always disable the Reading Life features (I think they're silly but that's just me), and that's why I've never had a sync problem.

10-08-2011, 02:14 PM	#14
PeterT Grand Sorcerer Posts: 12,159 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Yes.. books still sync, but it IS one of those annoying things.

10-08-2011, 03:45 PM	#15
nogle Gangnam style! Posts: 373 Karma: 3646106 Join Date: Aug 2011 Device: Kobo	Problem seems to have resolved for me. I am guessing it was a problem at Kobo's end.

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