09-26-2008, 12:00 PM | #241 | |
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Quote:
With the very greatest respect to you, there is no device on the market which is likely to have survived what you did to it. You've told us that you put the Gen3 on the back of a couch, and then leaned back on it. Even though it wasn't with your full weight there must, nonetheless, have been several kg exerted on the device, and without anything rigid behind it it would have flexed and the glass substrate snapped like a dry twig. Any eInk device would break in those circumstances. There won't be any visible signs of damage because it's the internal glass substrate that breaks. The outer plastic screen will flex if you apply pressure to it - the glass underneath it unfortunately will not. I can understand that you're upset about it but, with all respect, I think that you have to blame yourself for this breakage, given the circumstance that you've described to us. Bookeen will replace the screen for €120. If you don't want to have it repaired yourself, why not sell it so that someone else can have it repaired? |
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09-28-2008, 10:12 AM | #242 |
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One more for the record. My Cybook broke in August, while traveling. It was in my case.
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09-28-2008, 11:19 AM | #243 |
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Do you classify that as "mysterious", patatan, or might it simply have received a knock on your travels?
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09-28-2008, 12:58 PM | #244 |
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Not at all. But eventhough I handled my case with care I would have been more careful if I had known that some component of the screen was glass. I thought it was made of plastic. Next time I will be more careful and will use a metal case.
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10-02-2008, 07:30 AM | #245 |
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My Cybook Gen3 device's screen broke yesterday evening in exactly the same way as others have reported here. I rarely take the device from my bedside table and have only dropped it once serveral months ago. I am very disappointed, as I absolutely love this device and probably cannot afford to have the screen replaced.
Last edited by Razza; 10-02-2008 at 09:02 AM. Reason: *added pictures |
10-02-2008, 07:35 AM | #246 |
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Won't your house contents insurance cover it?
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10-02-2008, 06:55 PM | #247 |
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Another broken screen...
this is ridiculous. I was reading. Got in a cab to go back home, closed the case's lid and put it by my side with nothing on it. And when i got home and wanted to keep reading... dead screen. I cant express how pissed i am right now. I was recommending it to everyone I knew, now I'll tell them to buy another device if they can. If i dont get it replaced without being charged for what's clearly a problem with the device I'm gonna be extremely angry |
10-03-2008, 02:13 AM | #248 |
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All eInk devices have fragile screens - eg see the messages here about broken screens on the Sony. Might you have inadvertently sat on it while it was alongside you in the cab?
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10-03-2008, 02:26 AM | #249 | |
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Quote:
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10-03-2008, 03:46 AM | #250 |
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That's a very good point, Erwin - a completely blank screen certainly doesn't sound like a broken screen, unlike it's some kind of drastic failure of the screen controller. An empty battery would be a much more reasonable explanation.
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10-03-2008, 06:31 AM | #251 |
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No, it is cracked. Not blank, not just a perfectly even 1/4 of the screen unusable...no, the limit between the working and not working part is diagonal and jagged. Clearly cracked, with no reason for it.
I can turn it on and off and read in the top half of the screen but the lower part is unusable. No faulty battery, no controller failure. And Harry, seriously, i didnt sit on it "inadvertently". I notice when I sit on things larger than a peanut, and I'm an adult, I dont jump around car seats either. I know you like the cybook, i loved it until the screen died too. But you constantly defending the company and treating us as retards who apparently cant help banging / dropping / sitting on / hammering their ebooks without "noticing", is at the very least, irritating. We're not stupid, nor we want to trick the company into paying for our mistakes. We just expect a minimum resistance from the devices we buy (I say minimum, because a cab ride is hardly a full contact sport) that allows for normal use. Specially in a device designed to be carried around everywhere. In a protective case. If that condition is not met, it is perfectly reasonable to expect the company to compensate the aggravated customers. |
10-03-2008, 06:37 AM | #252 | |
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Do you really believe that everyone who breaks their screen is mentally retarded? It is NOT only Gen3 owners who break their screens - I posted a link in my earlier post to a precisely similar thread for the Sony Reader, and if you go to the iLiad and Kindle forums you'll find no shortage of similar reports. Screens break - that doesn't mean either that the design is faulty or that the user is mentally deficient, as you seem to be suggesting. |
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10-03-2008, 06:56 AM | #253 |
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As i said. we just expect a minimum resistance from the devices we buy that allows for normal use.
normal used described as "i take it with me on the way to work, to read during the 1 hour commute. It sits in a drawer with nothing on it until it's time to go back home. And i go back home. There it lays on the bedside table. I read a bit before going to bed and put it back." no banging, no crushing, no stomping on it. We bought a portable reader, not a delicate crystal flower meant to be put on a stand with a velvet rope around it to be admired at a safe distance. It should be able to withstand that kind of everyday use. |
10-03-2008, 07:53 AM | #254 |
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10-03-2008, 08:01 AM | #255 |
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actually, it was a sledgehammer, but inadvertently, as Harry suggests
I also run it over with a car and jumped on it repeatedly. But i didnt notice. All of us with broken screen are like that. We cant be trusted with delicate stuff designed to be carried around with silk gloves inside of a hardened titanium case |
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