11-04-2012, 10:14 AM | #106 |
Nameless Being
|
Although I remain very skeptical about these "solution" reports by CS reps, at least Amazon continues to send out replacements. If this were Apple you would be told "your holding it wrong" and then offered an extra $30 magical, mystical rubber band to solve all your problems! Unfortunately the expensive rubber band would get lost in the mail due to the shipper using iOS 6 Maps!
Last edited by jswinden; 11-04-2012 at 10:27 AM. |
11-04-2012, 10:24 AM | #107 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
LOL. I agree! I think Amazon really deserves a lot of credit for how they're handling this in sending out replacements and calling people that are unhappy. I do have faith the will solve the issue eventually. Hopefully sooner rather than later.
|
Advert | |
|
11-04-2012, 10:52 AM | #108 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
I understand your frustration. How is the unit itself? Is it an improvement for you?
|
11-04-2012, 02:11 PM | #109 |
I ♥ Calibre
Posts: 2,073
Karma: 5678911
Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
|
While it is good that they are calling people to try and sort things, and I have faith they will get a good product released eventually, I'm not so sure that Amazon deserve any credit for the replacement roundabout that a number of people seem to be on. They've gone down a little in my estimation with how they are handling it.
|
11-04-2012, 02:19 PM | #110 | |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
Quote:
|
|
Advert | |
|
11-04-2012, 02:58 PM | #111 |
Fear The Turtle!
Posts: 866
Karma: 4035032
Join Date: Sep 2009
Location: Margaritaville
Device: KV, Kobo Forma, Kobo A1LE, KO3, K3
|
|
11-05-2012, 12:05 AM | #112 | |
eBookworm
Posts: 2,300
Karma: 4525746
Join Date: Aug 2005
Location: East Coast *brrrrr*
Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air
|
Quote:
Just too bad it took a 1 star review.... |
|
11-05-2012, 12:10 PM | #113 |
I ♥ Calibre
Posts: 2,073
Karma: 5678911
Join Date: Aug 2011
Location: UK
Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2
|
I just hope all you folk that have been exchanging Kindles back and forth with Amazon eventually end up with a good one, and not just one that will do because you are fed up sending it back. Honestly, if it were me I'd probably have given up and went and bought a Kobo Glo instead.
However, as I've just posted elsewhere in the forum, I've now had the chance to see a PW instore at Waterstones and while it's just a demo model under shop lighting, it looked terrific. Couldn't find a hint of colour on it, and even with the light up full the screen looked very evenly lit. So I'm now tempted again.... |
11-05-2012, 12:18 PM | #114 | |
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
|
|
11-05-2012, 12:22 PM | #115 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
I got put off from buying one at Best Buy when I saw how awful the display one looked. Tons of blue and pink on it, worse than any of mine. They only lasted a few days at the Best Buys near me, they are all sold out now.
|
11-05-2012, 06:17 PM | #116 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
Following up to this post that someone made on the Amazon discussion boards:
Well I finally got some satisfactory answers from Amazon. I had to return my fourth Kindle Paperwhite - 3G w/o special offers Kindle PW, as well as my previous three wifi with special offers. I received a phone call from a rep from a special Kindle Paperwhite team and was informed that Amazon and Jeff Bezos are well-aware of the issue of the discoloration of the screens. She said it is a huge issue and they are working to resolve it ASAP. She told me they are manufacturing new Kindle PaperWhites and are making adjustments to the LED lights - which is the reason for the problem, according to the engineers. She said she would stay in contact with me and when they have the new Kindle PaperWhites with no screen issues, she will have one sent out to me immediately. She is also extending my return time to 90 days and said not to worry that even if it goes beyond that time period when the newly manufactured PWs are available, I will be sent one. (But I sure HOPE it doesn't take that long!) -------------------------------------------------------- Well, I spoke to Andrew from Amazon Kindle tonight and he wouldn't confirm anything like this at all so I'm really not sure what to think. Sigh. __________________ |
11-05-2012, 07:35 PM | #117 |
Connoisseur
Posts: 63
Karma: 60
Join Date: Oct 2010
Location: Portland
Device: Scribe, Oasis, Clara
|
duplicate
Last edited by mikeschr; 11-05-2012 at 07:35 PM. Reason: duplicate |
11-05-2012, 07:41 PM | #118 | |
Zealot
Posts: 120
Karma: 575668
Join Date: Oct 2012
Device: Kindle 4 Kindle PW
|
Quote:
|
|
11-05-2012, 07:42 PM | #119 |
dangerous when cornered
Posts: 1,855
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kindle Paperwhite
|
I know what you mean tmf, but I'd still like to know where the conflicting info is coming from and if they are really working on a fix. I figure since I have a rep that is trying to work with me, I may as well try and find out what I can.
He did call me back a little while ago and said he's going to try and find out more info regarding everything for me and will call me back next week. Last edited by sparklemotion; 11-05-2012 at 07:44 PM. |
11-07-2012, 01:04 AM | #120 |
Wizard
Posts: 3,470
Karma: 48036360
Join Date: Aug 2009
Location: where the sun lives, or so they say
Device: Pocketbook Era, Pocketbook Inkpad 4, Kobo Libra 2, Kindle Scribe
|
Wasn't xendula supposed to get her new one yesterday ? Anyone heard anything about it ?
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
general quality defects in my Kindle 4 | joblack | Amazon Kindle | 31 | 08-08-2012 01:43 PM |
Weird sounds in K4NT. Defects? | AEA64 | Amazon Kindle | 4 | 03-26-2012 12:31 AM |
DR800 MAIN DEFECTS OF THE DR800S/SG DEVICE | repods | iRex | 28 | 06-07-2010 05:03 PM |
Iliad screen defects | Scifier | iRex | 9 | 01-25-2008 02:36 AM |