09-17-2013, 09:38 AM | #76 |
Zealot
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Karma: 1352743
Join Date: Oct 2002
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I just got my tracking number email from Kobo.
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09-17-2013, 10:34 AM | #77 |
Bifocal Wearer
Posts: 49
Karma: 38902
Join Date: Jan 2010
Location: USA
Device: Kobo Touch, Aura, Clara ...
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Hmmmm.
Yes, the following "Out of Stock" notice appears at the Kobo USA site. My card still shows the transaction has been completed, so I am hoping the reader has shipped ... but have not yet received a confirmation. Maybe time to tweak Kobo ... |
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09-17-2013, 11:03 AM | #78 | |
I'm not a number!
Posts: 242
Karma: 11496
Join Date: Jul 2011
Location: Quebec City
Device: Kobo Elipsa
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According to help desk
Quote:
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09-17-2013, 02:14 PM | #79 |
Addict
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Karma: 459093
Join Date: May 2011
Device: Kobo Aura, Mini, Glo, & Aura HD, KPW, Nook Glow, Nook HD
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Well, that answers your original question. Apparently it's random. I ordered on the 28th and I got nuthin'. No shipping notice. Credit card was charged on the 12th. You ordered on the 30th and finally got your shipping notice. So apparently they fill orders in any ole order they feel like.
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09-17-2013, 06:43 PM | #80 | |
Zealot
Posts: 126
Karma: 1352743
Join Date: Oct 2002
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Quote:
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09-17-2013, 08:54 PM | #81 |
Enthusiast
Posts: 26
Karma: 10
Join Date: Apr 2012
Device: Libra 2
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Ordered Aura on 9/8, received order confirmation e-mail same day. Card charged today, but no shipment e-mail. I asked about shipment on Kobo's website and received an auto-reply saying I can anticipate a response to my question within 24-48 hours. Really, Kobo? Is that the best you can do? Comparing Kobo to other online retailers I deal with, they're pathetic. I suspect consumers who are on the fence between a Kindle and a Kobo who learn of Kobo's poor delivery performance may opt for the Kindle for this reason alone.
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09-17-2013, 09:04 PM | #82 |
Trying for calm & polite
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Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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You do know that the closest we have to an official release date is tomorrow. Kobo has never had a great record for communicating with people about delivery. It's a bit early though to get more than a little bothered when all that has happened is that you got a canned response and the promise of attention from a human in 24-48 hours
Last edited by taming; 09-17-2013 at 09:08 PM. |
09-17-2013, 10:58 PM | #83 |
Member
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Karma: 75072
Join Date: Sep 2013
Device: Kobo Aura
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Hello
Anyone from Australia here? I pre-ordered mine on the 13th of September and haven't received it yet. Since during the order process I could not select an international shipping option, but only free ground shipping, can I safely assume that the stock I'll be getting is already in Australia? |
09-18-2013, 12:02 AM | #84 |
Grand Sorcerer
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Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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I hope Kobo isn't abandoning its Australian B&M distributors. I've just checked the usual suspects and the Aura isn't showing up at any of them, even for pre-order.
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09-18-2013, 01:40 AM | #85 |
Wizard
Posts: 1,399
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Join Date: Oct 2010
Location: Perth AU
Device: Sony PRS650, Sony T3
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09-18-2013, 03:29 AM | #86 | |
Addict
Posts: 205
Karma: 459093
Join Date: May 2011
Device: Kobo Aura, Mini, Glo, & Aura HD, KPW, Nook Glow, Nook HD
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Quote:
Hope yours arrives fast! |
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09-18-2013, 03:58 AM | #87 | ||
Treachery of images ...
Posts: 4,069
Karma: 91561091
Join Date: May 2012
Location: Australia
Device: Blackberry Playbook, Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2
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Quote:
Quote:
'Oops! Sorry, we're unable to locate the content you're looking for. The content may no longer be available or the link you followed may be broken. The problem has been reported. In the meantime, try a search. If you continue to receive this notification, please contact our Customer Care department for assistance: Call 1-855-732-3662 (8am-12am EST) Email: help@kobo.com (24 hours)' So - the buy an Aura link is down - I'm using Firefox and logged in with Aus address. Similar happens on IE9. |
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09-18-2013, 03:59 AM | #88 | |
Treachery of images ...
Posts: 4,069
Karma: 91561091
Join Date: May 2012
Location: Australia
Device: Blackberry Playbook, Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2
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Quote:
Who did you order from? |
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09-18-2013, 06:03 AM | #89 |
Member
Posts: 13
Karma: 75072
Join Date: Sep 2013
Device: Kobo Aura
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09-18-2013, 06:18 AM | #90 |
Treachery of images ...
Posts: 4,069
Karma: 91561091
Join Date: May 2012
Location: Australia
Device: Blackberry Playbook, Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2
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