Bug rendering PDF vector graphics on Kindle DX

DeReader · 07-12-2010, 06:42 AM

Today I got my Kindle DXG, first a big praise to Amazon for shipping the device within three days to Germany! I wanted a DX a long time, but could only justify it with the recent price drop and the better screen.

But now for an interesting issue I ran into. The rendering of some vector graphics in PDFs has a bug. And it is the same bug I ran into with my iRex DR800SG, see this thread (you can find also a sample PDF linked there, to reproduce the issue on your Kindle). Enclosed is a photo of the diagram on my KDXG.

So it seems to be a bug in the Adobe Reader Mobile SDK, in an Adobe blog post it is also confirmed that Amazon uses the SDK.

iRex did fix this in a firmware update, so I think it is no big deal for Amazon to also fix it.

Is there any "official" instance at Amazon where I can report such bugs, so that they know about this and could correct the odd behaviour in a forthcoming firmware release?

ivanz · 07-12-2010, 11:33 AM

Maybe can call/email customer support here - http://www.amazon.com/gp/help/custom...deId=200212360 . I am very sceptical though. I asked for Cyrilic fonts support months ago and even though they said that they will forward my request to management surprise surprise still nothing.

DeReader · 07-12-2010, 01:50 PM

I contacted customer support for the Kindle by e-mail and explained the issue. I hope they'll fix it in a future release of the firmware.

loveangel · 07-12-2010, 02:50 PM

keep us posted

07-12-2010, 06:42 AM	#1
DeReader Connoisseur Posts: 69 Karma: 126 Join Date: Jan 2010 Location: Germany Device: Sony PRS-T1, iRex DR1000S, Kindle DXG, Jetbook Color	Bug rendering PDF vector graphics on Kindle DX Today I got my Kindle DXG, first a big praise to Amazon for shipping the device within three days to Germany! I wanted a DX a long time, but could only justify it with the recent price drop and the better screen. But now for an interesting issue I ran into. The rendering of some vector graphics in PDFs has a bug. And it is the same bug I ran into with my iRex DR800SG, see this thread (you can find also a sample PDF linked there, to reproduce the issue on your Kindle). Enclosed is a photo of the diagram on my KDXG. So it seems to be a bug in the Adobe Reader Mobile SDK, in an Adobe blog post it is also confirmed that Amazon uses the SDK. iRex did fix this in a firmware update, so I think it is no big deal for Amazon to also fix it. Is there any "official" instance at Amazon where I can report such bugs, so that they know about this and could correct the odd behaviour in a forthcoming firmware release? Attached Thumbnails

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
when will calibre support vector graphics in pdf to epub conversion	smith9	Calibre	5	11-13-2010 05:03 AM
Kindle & PDF Rendering Tips?	baker2gs	Amazon Kindle	7	08-11-2010 09:58 AM
Which has the best PDF rendering, Nook or Kindle?	samalex	Which one should I buy?	1	08-04-2010 10:06 AM
Bug in MobiPocket font rendering?	jpt	Astak EZReader	2	05-26-2010 08:22 PM
Embolden font when rendering PDF	caritas	PDF	0	10-25-2009 07:30 AM

07-12-2010, 11:33 AM	#2
ivanz Member Posts: 11 Karma: 15 Join Date: Jul 2010 Device: Amazon Kindle DX Graphite	Maybe can call/email customer support here - http://www.amazon.com/gp/help/custom...deId=200212360 . I am very sceptical though. I asked for Cyrilic fonts support months ago and even though they said that they will forward my request to management surprise surprise still nothing.

07-12-2010, 01:50 PM	#3
DeReader Connoisseur Posts: 69 Karma: 126 Join Date: Jan 2010 Location: Germany Device: Sony PRS-T1, iRex DR1000S, Kindle DXG, Jetbook Color	I contacted customer support for the Kindle by e-mail and explained the issue. I hope they'll fix it in a future release of the firmware.

07-12-2010, 02:50 PM	#4
loveangel Banned Posts: 137 Karma: 30 Join Date: Feb 2010 Device: kindle	keep us posted

Advert