Does anyone have any warranty info?

ron1959 · 11-02-2011, 01:25 PM

I checked the kobo page and there is no info specific to the kobo vox, just the other ereaders.

I'd like to know where to take it for a warranty claim or if it has to be sent in where to send it, how long does it take, will I have to pay shipping, and will I get my original vox back or will it be a refurbished version?

I'm guess I'm leaning towards buying the vox and will be trying out the demo model today at Chapters.

Just as a general comment, it's amazing the lack of specific info on the kobo web site. And I notice there is at least 1 kobo rep on here but he's dosen't seem to be responding to many questions people have.

Any way, off to Chapters......

GreatCanadian · 11-02-2011, 02:02 PM

I can't address your warranty query, but I can submit my opinion that James - KoboJW (a kobo rep as far as I can tell) has certainly had his share of posts here. I imagine that he has things to do other than to reply to every single question as soon as it is posted here. I think his representation here has been more than we should expect. It's the release of a new model. I imagine he has his hands full.

KoboJW · 11-02-2011, 02:51 PM

Yes, a little busy here these days! Doing my best to monitor this forum and respond when I can. I'm not a customer service rep here (not an official one), but I am the design lead on Vox, so I have a pretty vested interest in what's going on out in wild with Vox!

As for warranty info, remarkably I can't find it either! We do have one, and we have extended plans. I'll get back to you if I find something.

BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday...

James

Psyke · 11-02-2011, 02:57 PM

Quote:

Originally Posted by KoboJW

BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday...

James

most seem to have at least a demo unit, which is what it sounds like he wants to check, unless they've pulled those too?

estelle58 · 11-02-2011, 03:05 PM

The clerk at BestBuy told me that there was a 1 year warranty on the Vox

shannont · 11-02-2011, 03:08 PM

Quote:

Originally Posted by KoboJW

BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday...

James

I was just at the Indigio in downtown Calgary and they have them for sale in ice blue and black today, right now as I type this.

KoboJW · 11-02-2011, 03:17 PM

Warranty information can be found at a link at the bottom of this page:

http://www.kobo.com/bronze-protectio...-kobo-vox.html

Direct link: http://download.kobobooks.com/learnm...ionPlan_TC.pdf

It includes details for our extended warranties, as well as the standard one. There are some editing errors referencing Touch in those docs, I noticed. They are being fixed now.

James

ron1959 · 11-03-2011, 02:19 PM

Quote:

Originally Posted by KoboJW

Warranty information can be found at a link at the bottom of this page:

http://www.kobo.com/bronze-protectio...-kobo-vox.html

Direct link: http://download.kobobooks.com/learnm...ionPlan_TC.pdf

It includes details for our extended warranties, as well as the standard one. There are some editing errors referencing Touch in those docs, I noticed. They are being fixed now.

James

Hi James - thanks for taking the time to read and respond to the users here.
I read through the info you linked & I hope you don't mind if I follow up with a couple more questions.

I live in the Vancouver area and was wondering if there is a Kobo warranty/service center in this area: Ontario is a long way to ship something from here.
Also I gather the warranty would *not* cover the battery, the charger, or the usb cable so can you provide some info on the replacement costs of those items?

BTW - how long is the useful life of the battery? At some point it will need to be replaced and I couldn't find any info on the kobo site on how to replace it or what it would cost.

Thanks again for your help...

KoboJW · 11-03-2011, 03:42 PM

Hi Ron - no problem about the questions, except I don't have those answers! I know that we have plans to sell the accessories, but I have no idea about the cost. The USB cable is standard, so you can find it anywhere. The battery is a standard Li-Ion polymer pack, so maybe you can find some typical lifespans and extrapolate from that? Sorry, not much help here....

I can tell you that we do not have a service center in BC, to my knowledge.

James

ron1959 · 11-03-2011, 03:50 PM

Quote:

Originally Posted by KoboJW

Hi Ron - no problem about the questions, except I don't have those answers! I know that we have plans to sell the accessories, but I have no idea about the cost. The USB cable is standard, so you can find it anywhere. The battery is a standard Li-Ion polymer pack, so maybe you can find some typical lifespans and extrapolate from that? Sorry, not much help here....

I can tell you that we do not have a service center in BC, to my knowledge.

James

Ok - thanks..I'll be on the lookout for accessories as they become available.

ron1959 · 11-03-2011, 04:15 PM

Hi James - just a quick follow up on a different topic.
It would be nice if the Kobo site provided travel information for ereaders. (if it is there, sorry I couldn't find it).

Ebook readers are awesome for travelling. When I was in Chapters yesterday a couple bought 2 of the vox and were on their way to Jamaica today. We talked about different voltage rates but didn't know if the charger would work in Jamaica or not.

It would be nice if the Kobo site had that kind of info and also as an accessory they sold different voltage or universal adapters.

Also in general the whole idea of traveling with an ebook reader would be a great marketing point which I don't think is presented on the Kobo site...

KoboJW · 11-03-2011, 04:49 PM

That is a good idea, Ron, thanks. I will pass it along to the marketing team.

I can say the adapter takes 110-240V input, and even has a snap replaceable plug interface, though I haven't seen a non-NA plug yet. But it should be fairly easy to use in other countries, assuming you can get a physical plug adapter.

James

jefftheworld · 11-03-2011, 04:52 PM

Quote:

Originally Posted by ron1959

Hi James - just a quick follow up on a different topic.
It would be nice if the Kobo site provided travel information for ereaders. (if it is there, sorry I couldn't find it).

Ebook readers are awesome for travelling. When I was in Chapters yesterday a couple bought 2 of the vox and were on their way to Jamaica today. We talked about different voltage rates but didn't know if the charger would work in Jamaica or not.

It would be nice if the Kobo site had that kind of info and also as an accessory they sold different voltage or universal adapters.

Also in general the whole idea of traveling with an ebook reader would be a great marketing point which I don't think is presented on the Kobo site...

Jamaica uses a slightly different voltage and frequency than we do in Canada. They use the same plug and socket type, but rarely include a grounding prong or polarization (when one prong is larger than the other) like we do in North America, meaning many Canadian appliances simply won't fit into the socket.

The good news? The Vox charger is not polarized, does not need a ground prong and is rated for 100-240V at 50-60Hz.

It is 100% compatible with the electrical systems of Jamaica and you can simple plug it in and go, no worries.

Edit: On a side note, Chapters carries a couple different travel adaptor kits if you're ever looking to go somewhere with a different voltage. They're not always in stock at every location but I know the store I work at has them in currently.

ron1959 · 11-03-2011, 05:12 PM

Ok James & Jeff - very good info...

11-02-2011, 01:25 PM	#1
ron1959 Connoisseur Posts: 62 Karma: 10 Join Date: Oct 2011 Location: somewhere in the milky way Device: potential kobo vox owner	Does anyone have any warranty info? I checked the kobo page and there is no info specific to the kobo vox, just the other ereaders. I'd like to know where to take it for a warranty claim or if it has to be sent in where to send it, how long does it take, will I have to pay shipping, and will I get my original vox back or will it be a refurbished version? I'm guess I'm leaning towards buying the vox and will be trying out the demo model today at Chapters. Just as a general comment, it's amazing the lack of specific info on the kobo web site. And I notice there is at least 1 kobo rep on here but he's dosen't seem to be responding to many questions people have. Any way, off to Chapters......

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11-02-2011, 02:02 PM	#2
GreatCanadian Enthusiast Posts: 38 Karma: 32314 Join Date: Oct 2011 Device: Kobo Vox	I can't address your warranty query, but I can submit my opinion that James - KoboJW (a kobo rep as far as I can tell) has certainly had his share of posts here. I imagine that he has things to do other than to reply to every single question as soon as it is posted here. I think his representation here has been more than we should expect. It's the release of a new model. I imagine he has his hands full.

11-02-2011, 02:51 PM	#3
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Yes, a little busy here these days! Doing my best to monitor this forum and respond when I can. I'm not a customer service rep here (not an official one), but I am the design lead on Vox, so I have a pretty vested interest in what's going on out in wild with Vox! As for warranty info, remarkably I can't find it either! We do have one, and we have extended plans. I'll get back to you if I find something. BTW - Vox isn't in Chapters/Indigo yet. Not 'till Friday... James

11-02-2011, 03:05 PM	#5
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	The clerk at BestBuy told me that there was a 1 year warranty on the Vox

11-02-2011, 03:17 PM	#7
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Warranty information can be found at a link at the bottom of this page: http://www.kobo.com/bronze-protectio...-kobo-vox.html Direct link: http://download.kobobooks.com/learnm...ionPlan_TC.pdf It includes details for our extended warranties, as well as the standard one. There are some editing errors referencing Touch in those docs, I noticed. They are being fixed now. James

11-03-2011, 03:42 PM	#9
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	Hi Ron - no problem about the questions, except I don't have those answers! I know that we have plans to sell the accessories, but I have no idea about the cost. The USB cable is standard, so you can find it anywhere. The battery is a standard Li-Ion polymer pack, so maybe you can find some typical lifespans and extrapolate from that? Sorry, not much help here.... I can tell you that we do not have a service center in BC, to my knowledge. James

11-03-2011, 04:15 PM	#11
ron1959 Connoisseur Posts: 62 Karma: 10 Join Date: Oct 2011 Location: somewhere in the milky way Device: potential kobo vox owner	Hi James - just a quick follow up on a different topic. It would be nice if the Kobo site provided travel information for ereaders. (if it is there, sorry I couldn't find it). Ebook readers are awesome for travelling. When I was in Chapters yesterday a couple bought 2 of the vox and were on their way to Jamaica today. We talked about different voltage rates but didn't know if the charger would work in Jamaica or not. It would be nice if the Kobo site had that kind of info and also as an accessory they sold different voltage or universal adapters. Also in general the whole idea of traveling with an ebook reader would be a great marketing point which I don't think is presented on the Kobo site...

11-03-2011, 04:49 PM	#12
KoboJW UX Lead, Kobo Vox Posts: 113 Karma: 199002 Join Date: Oct 2011 Device: Boxes of Voxes	That is a good idea, Ron, thanks. I will pass it along to the marketing team. I can say the adapter takes 110-240V input, and even has a snap replaceable plug interface, though I haven't seen a non-NA plug yet. But it should be fairly easy to use in other countries, assuming you can get a physical plug adapter. James

11-03-2011, 05:12 PM	#14
ron1959 Connoisseur Posts: 62 Karma: 10 Join Date: Oct 2011 Location: somewhere in the milky way Device: potential kobo vox owner	Ok James & Jeff - very good info...