Experience with www.onyx-boox.com service and refunds

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Do you know if they have good technical pdf support ?

[Onyx Europe]

Originally Posted by JohnArchibaldArk

I think they simply do not have any assistance: their technicians are not supposed to be in contact with the customers, the only person who is authorised to keep contacts with customers (a lady, in my experience) does not have any technical skill and, finally, it is even possible that their technicians (based in China) do not speak English enough to provide assistance.
Is it all so wrong and bad with the M90? Not at all! It is a pleasure reading on such a nice screen! Well, if I were you, if you still can, I would avoid the nightmare.

This has nothing to do with www.onyx-boox.com, you are talking about direct contact with the manufacturer 'Onyx International'.