My Kindle reboots continually . . please help

atmo · 03-09-2015, 07:36 AM

Hi, my Kindle 4 is rebooting continually . . from reboot screen (tree and progress bar below) to new reboot screen. I have tried to access the menu by pressing the menu button but the reboot screen comes in too fast. Once I got to the menu and tried to get down to 'settings' but reboot came in too fast. I can access my Kindle via USB and can see the Documents and Active content Data folders but now I'm stuck. I have tried charging for hours and then unplugging and holding the power button for 40 seconds to turn off but it comes on every time and reboots continually. Any ideas people. I have been on to Amazon support and they are very helpful and will send me a new Kindle but I am away from home and cannot receive the new Kindle for about a month and am suffering reading withdrawal symptoms (so I hope to get the K4 running somehow . . even for 2 or 3 books.
Please help.
Thanks
Vincent

HarryT · 03-09-2015, 08:29 AM

Can you not simply ask Amazon to send the replacement Kindle to wherever you currently are, rather than to your home address?

JaneD · 03-09-2015, 10:40 AM

It sounds like you've already done everything I would have suggested to get it going again. I'm afraid you might not be able to revive that one.

I'd agree with HarryT and see if you can get Amazon to ship you a new one where you are now.

atmo · 03-09-2015, 12:32 PM

Thanks Harry and Jane for your replies. I considered asking for the new one to be sent to me here (in Northern Thailand, 1400 kms north of Bangkok) but I would not trust post, customs, shipping etc to get it to me before I depart for home (on 24th March). I would love to try it, but Murphy's law would no doubt set in, and I would never see it again. I had to opt for the safer and more sure way of getting it sent to my home address. Sounds, from what you both say, like there is no chance of resurrecting this old one?

darryl · 03-09-2015, 12:57 PM

Did you actually do anything which may have caused the boot loop? If so, googling may find a procedure to reverse the issue.

Otherwise, it may be a bit drastic, but have you considered trying Kubrick? You will, of course, lose all your books and settings, and if Amazon have issued a replacement you may find that even if you fix your Kindle it has been blacklisted and won't connect to your account. Of course, if you have a computer with Calibre and non-DRM infested backups of your books this may not be a problem.

Good luck.

Dexmaster · 03-09-2015, 04:18 PM

You could try this Factory reset. I'm not sure if it would help (it could be only for K5+ versions, it helped me with my PW2 some time ago, before it had 5.6.x).
P.S. Be warned it will erase all your data and make full factory restore. It could help.

eschwartz · 03-09-2015, 10:57 PM

Dexmaster -- won't work (fw5.3.x+ only, meaning KT and up).

But on the other hand, Kubrick will, assuming it is a software issue. (Hardware issues cannot be helped for obvious reasons.

)

crich70 · 03-10-2015, 04:34 AM

had you added a new book to the Kindle just before you started having this trouble? It might be that something about thenew book is what is causing it if you did. One thing you can try is going into your document folder and deleting the new book and see if that helps resolve the problem. Just a thought but I've heard others have had such issues as a book file messing things up.

eschwartz · 03-10-2015, 09:54 AM

Typically that jams the indexer, not send the device into a bootloop... but maybe.

03-09-2015, 07:36 AM	#1
atmo Junior Member Posts: 2 Karma: 10 Join Date: Mar 2015 Device: Kindle 4	My Kindle reboots continually . . please help Hi, my Kindle 4 is rebooting continually . . from reboot screen (tree and progress bar below) to new reboot screen. I have tried to access the menu by pressing the menu button but the reboot screen comes in too fast. Once I got to the menu and tried to get down to 'settings' but reboot came in too fast. I can access my Kindle via USB and can see the Documents and Active content Data folders but now I'm stuck. I have tried charging for hours and then unplugging and holding the power button for 40 seconds to turn off but it comes on every time and reboots continually. Any ideas people. I have been on to Amazon support and they are very helpful and will send me a new Kindle but I am away from home and cannot receive the new Kindle for about a month and am suffering reading withdrawal symptoms (so I hope to get the K4 running somehow . . even for 2 or 3 books. Please help. Thanks Vincent

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03-09-2015, 08:29 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you not simply ask Amazon to send the replacement Kindle to wherever you currently are, rather than to your home address?

03-09-2015, 10:40 AM	#3
JaneD Addict Posts: 322 Karma: 1057749 Join Date: May 2010 Location: LA, CA Device: Kindle Paperwhite 2013	It sounds like you've already done everything I would have suggested to get it going again. I'm afraid you might not be able to revive that one. I'd agree with HarryT and see if you can get Amazon to ship you a new one where you are now.

03-09-2015, 12:32 PM	#4
atmo Junior Member Posts: 2 Karma: 10 Join Date: Mar 2015 Device: Kindle 4	Thanks Harry and Jane for your replies. I considered asking for the new one to be sent to me here (in Northern Thailand, 1400 kms north of Bangkok) but I would not trust post, customs, shipping etc to get it to me before I depart for home (on 24th March). I would love to try it, but Murphy's law would no doubt set in, and I would never see it again. I had to opt for the safer and more sure way of getting it sent to my home address. Sounds, from what you both say, like there is no chance of resurrecting this old one?

03-09-2015, 12:57 PM	#5
darryl Wizard Posts: 3,108 Karma: 60231510 Join Date: Nov 2011 Location: Australia Device: Kobo Aura H2O, Kindle Oasis, Huwei Ascend Mate 7	Did you actually do anything which may have caused the boot loop? If so, googling may find a procedure to reverse the issue. Otherwise, it may be a bit drastic, but have you considered trying Kubrick? You will, of course, lose all your books and settings, and if Amazon have issued a replacement you may find that even if you fix your Kindle it has been blacklisted and won't connect to your account. Of course, if you have a computer with Calibre and non-DRM infested backups of your books this may not be a problem. Good luck.

03-09-2015, 04:18 PM	#6
Dexmaster Connoisseur Posts: 72 Karma: 18445 Join Date: Apr 2014 Device: Kindle PW5 (11th gen, 6.8in)	You could try this Factory reset. I'm not sure if it would help (it could be only for K5+ versions, it helped me with my PW2 some time ago, before it had 5.6.x). P.S. Be warned it will erase all your data and make full factory restore. It could help.

03-09-2015, 10:57 PM	#7
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Dexmaster -- won't work (fw5.3.x+ only, meaning KT and up). But on the other hand, Kubrick will, assuming it is a software issue. (Hardware issues cannot be helped for obvious reasons. )

03-10-2015, 04:34 AM	#8
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	had you added a new book to the Kindle just before you started having this trouble? It might be that something about thenew book is what is causing it if you did. One thing you can try is going into your document folder and deleting the new book and see if that helps resolve the problem. Just a thought but I've heard others have had such issues as a book file messing things up.

03-10-2015, 09:54 AM	#9
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Typically that jams the indexer, not send the device into a bootloop... but maybe.